Andy Heinzer Atlassian Team

Hi @HolmanG I see that you have recently started using Jira Software Cloud, and that you are looking to be able to see the epics on cards in a kanban board. I have good news for you. This can still be done today in Classic Kanban boards in Jira Cloud, but this feature is not enabled on all Kanban boards by default. Also…

Hi Jarret, I understand that you are using a Jira Cloud next-gen project and you're looking to have issues automatically transition when certain actions are taken in github that reference that Jira issue key. This functionality does not exist in the next-gen projects today. There is a feature request for this over in…

Hi Casey, I understand you are looking to install the Jira Cloud for Outlook add-in without using the deployment center. From reading through the initial post about this add-in it appears that this is not possible yet. Check out the comment…

Hi Dinesh, If I understand your concern here, Confluence is saving the JQL in a format that doesn't look exactly the same as the way you typed it. The reason it is doing this is because many characters that are accepted in JQL are not actually valid characters to be used in a URL. Confluence is having to parse out a URL to…

Today the 'request-channel-type' has those options. However in the past that was not always the case. Initially the options were only portal, email, or NULL. Eventually Service Desk gained its own API to create issues as well. In previous versions when a Jira Core/Agent user would create a Jira issue in a Service Desk…

Hi Vijay, I understand that you are trying to configure the contact administrator form, but even after following the steps in the documentation, you are still not seeing this. In order to enable this feature, you need to have Jira first configured to use an SMTP mail server so that the contact form can send an email to the…

Hi Corey, Sorry to hear about this problem. There was an outage with one of the Marketplace services on Monday during the time when you reported this problem. Since that time this problem has been resolved. However at the moment, I have not found any updates to our public Statuspage about this problem. These should have be…

Hi Yogesh, Sorry to hear about this problem. There was an outage with one of the Marketplace services on Monday during the time when you reported this problem. Since that time this problem has been resolved. However at the moment, I have not found any updates to our public Statuspage about this problem. I will work with my…

Hi @Nik ADA Thanks for posting the output of that command. Something in your results stuck out for me, specifically: runtime: C:\Program Files (x86) and arch: "x86" which makes it look like the Oracle Java is using the x86 distribution (this is a 32 bit Java version). However Atlassian recently deprecated support for the…

Hi Ben, Welcome to our Community. I understand that you are using Jira Service Desk Server, however recently you have found that the email handler has stopped processing messages and appears to be generating a license error. Could you please share with us the exact error you are seeing in the logs here? I have a suspicion…

Hi Christian, I understand that you have a new installation of Jira Service Desk, but that trying to login to Jira will sometimes take minutes to load the dashboard the first time. That certainly is not expected, especially for a new installation. While I have sometimes seen very large environments, that might have lots of…

Hi, Welcome to our Atlassian Community. I understand that you are trying to configure Jira in an AWS instance and in the process of trying to send email with the AWS service you are seeing this SMTP error. That specific error code (554) is something that is explained in the AWS developer guide documentation, check out SMTP…

Hi Susan, I understand that you are looking for a means restrict which users can export Jira issues and the comments within. I can see why you might want to restrict these internal comments, however there is a flaw in this the ability to restrict this. The ability to see internal comments of a Service Desk project is not…

Hi Archana, Sorry to hear about the frustration here. However the title of this post and content in the description appear to be dealing with two very different problems with configuring a mailbox for Jira to use. I'd like to address Shared Mailbox aspects mentioned in the title first. Please see our KB on IMAP fails with…

Hi, Sorry to hear that there appears to be a problem with launching Jira from the SDK here. I can see that you are using a windows machine to use the SDK here. I tried to replicate this problem from my MAC, and at least so far in the unix/linux version of the same SDK version I have not yet been able to replicate this…

Hi Mayoori, Thanks for letting us know more about the use case here. I don't have a full-proof way for you to determine this because of the way plugins like these are licensed in Jira. In short, this plugin could potentially be used by any/all users in your environment. That said, I did find that I could query the SQL…

Hi @Anandaraj M I am afraid that our Atlassian Cloud services could be using any of the IP addresses listed on the site https://ip-ranges.atlassian.com/. There is also another documented guide about the domain names in use you can find in…

Hi Mayoori, I understand that you are looking to understand which users in Jira are utilizing a particular plugin. This question is extremely difficult to answer because of the way that plugins work in Jira. Essentially, for most plugins to Jira, there is not an easy way to determine this because of the current…

Hi Gleb, Sorry to hear about this problem. This problem is something I have seen before in Jira server. What I think has happened here is that Jira was likely defaulting to use a two digit year (yy) for date fields. Hence users would enter a date like 01/01/18 meaning the year 2018, but Oracle's SQL and Jira's date input…

Hi Fernando, Sorry to hear that you are having troubles with the activity stream in your Jira Server site. The failure of this dashboard gadget to load data could actually have a number of different causes. In my experience this tends to happen more often in much older versions of Jira than yours. I suspect that a very…

Hi Jonathon, Sorry to hear that you are having problems with activating a licensing key for Jira server. I tried to lookup your account with some internal tools we have here, but I'm not seeing any Jira Server licenses on your account. I see a Confluence Server 10 user license on this account, but that is the only active…

Essentially yes. I'm not familiar with owncloud, you probably can, but I'm not sure the configuration for it. Did some more searching and it looks like their site does have some documentation on using a reverse proxy much like Jira would, check out…

Hi Zaine, I understand that you're using a next-gen Kanban project in Jira Cloud and you are looking for some means to track estimation of issues. I see that you have created a custom field to try to track these efforts without the use of sprints or story points. However the use of story points is actually possible to…

Hi Padmabhushan, I understand that you are getting this error when trying to create an issue via the REST API in Jira. This error tends to happen because one or more of the fields you are trying to define in your REST payload does not actually exist on the create issue screen for this issuetype in this project. Our…

Hi Andres, I see that you have a Jira Software Server 10 user license key in your account. I understand that when trying to install a fresh Jira Server to a new machine, you are getting an error that the license is invalid. Although this license has just expired on 26 Oct 2019, you should still be able to use it for any…

Hi @davesoft11 Sorry to hear about this problem. I can certainly see how this would be a frustrating bug to see in Jira. Thanks for reporting this issue. I found that I too could recreate this problem in both my Jira 8.4.2 and 7.13.6 versions. As such I have created a bug report of this in JRASERVER-70180. I agree, the…

Hi Julian, I understand you have Jira and Confluence installed to separate virtual machines and are interested in operating both of these applications using SSL over port 443. Since each application is on a separate operating system, it is technically possible that each application could use that same port number. However…

Hi Connor, I think I understand what you are looking for here. In the previous examples the JQL filter is setup to use something like this: project = XYZ AND status = Done ORDER BY DueDate DESC But in your case, I believe that you would need to add an additional order by element, like this: project = XYZ AND status = Done…

Hi Derek, I understand that you are looking to change the default settings that users have for the number of search results from the issue navigator. Most of the settings in this section (Cog Icon -> system -> Default user preferences), when changed are not automatically applied to existing users. Instead the changes that…

I tested this against both Jira Cloud and Jira server today. It still works, but the endpoint your using is not what is currently documented in either of the links above I referenced. In those they are using /rest/agile/1.0/sprint However you appear to be using 'latest'. Perhaps that is a factor here. Testing in my Jira…