Andy Heinzer Atlassian Team

Hi Humberto, Sorry to hear about this problem. We are aware that this is currently a limitation within the Jira server mobile application. I have created a public bug on this issue over in https://jira.atlassian.com/browse/JRASERVER-70641 I would recommend that you watch that bug ticket as this is something I think we are…

Hi Karim, I moved this question to be its own thread. It seemed to be sufficiently different from the original questions it was created on to warrant this kind of move. Please feel free to create a new question in the future if the subject matter is different than the original post. I understand you are looking to be able…

Hi Venu, It appears that your request was transferred into this ticket https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-548877 I would recommend checking that post to confirm that this has been resolved. The support technician there did note that there was a bounced email to your domain that has been…

Hi Fernanda, I see that you are using the CSAT surveys in Jira Service Desk Cloud, but that you are wanting to be able to ask more than a single question in that survey. At the moment this is not possible to do natively. There is an existing feature request for this over in JSDCLOUD-4606. I would recommend that you…

Hi, Thanks for posting all these screenshots and sorry to hear about this problem. I can see pretty clearly that you are unable to get this particular attachment to post itself to this issue in Jira. Unfortunately this particular error message does not tell us exactly why that is. I would recommend recreating this exact…

Hi, I understand you have Jira Software server connected with another developer tool like Bitbucket, and are looking to see if you can have a single branch that is then appearing in the developer tool panel of two Jira issues. Yes this is possible. However in order to make this work, the branch name has to contain both…

Hi @AB, I think I see what you are looking for here. You are correct that Jira is natively not able to let you search on the linked issues fields when expected to return the source issue. I found a few similar old requests, but all of these were closed out with the resolution "Won't Do" years ago. The most recent example I…

As an update those issues I created were closed as duplicates. Instead please see: * JRASERVER-63917 * JRACLOUD-63917 These feature requests do appear to be gaining traction for both Server and Cloud platforms, so I would expect that support seems likely in the future. I don't have an exact timetable for these, but for…

Hi Christopher, I understand that you are looking to get an estimate as to when Jira 8.10.0 will be released because you are using a MS SQL 2014 database and want to start to plan your upgrade/migration details. However there is a flaw in this premise. Even if Jira 8.10 does deprecate support for that database version, you…

Hi Jose, Sorry to hear that an app seems to be crashing repeatedly here. However I'm unclear as to exactly which Jira app this might be. Both the Jira Cloud and the Jira Server teams have their own respective mobile apps that are now available for iOS devices. That version of iOS should be compatible with both apps as far…

Hi Adam, I understand that you are creating Jira Service Desk Cloud requests for a customer, but that these appear to always be showing that you are creator and not the customer. Also you are not wanting to see the notifications for this request. While I don't exactly have a solution to have a non-user create these as you…

Hi, I understand that you installed a plugin called Quick Timesheet. I believe that this plugin has recently renamed itself to be Timesheet tracking for Jira. I found this by searching the original name and I came across some documentation about it in Quick Timesheet Docs. Both that document link and the Marketplace…

Hi @Heino Søndergaard Pedersen I understand that you are not able to create a subtask on a Jira Service Desk issue in your Jira Cloud site. There are a few ways I could see this being possible. For one, it might be that the issue types in that project do not yet have sub-tasks as a potential option. For another, it could…

Hi David, I see that you have edited this question to indicate this has been solved. Rather than editing the title or body, would you mind posting your own answer to this question that explains how you worked past this problem with Tempo? Once the question has at least one answer, you (as the question asker) can then…

Hi @AB, Please take a look at our Implementation of New Features Policy. It explains how we choose what features to implement. There is no magic number of votes needed to implement a new feature. The votes on JAC are important to us, but they are not the sole factor involved in determining which features get selected for…

Hi @AB and @Christoph Böhmer Currently neither Jira Server nor Jira Cloud have the ability to display in the issue navigator columns these linktypes. It can be made to show the specific issue link's issuekeys. However for the feature I think you are wanting to see is most likely encompassed in the feature request…

Hi Tao, I understand that you're trying to update issues in Jira Cloud via a CSV file, but that this is not working as expected and new issues are created instead. This is possible to do in Jira with a CSV file, but there are a couple of caveats to doing this. There is a scenario where new issues are created instead of…

Hi Lucas, I see that you are adding users to your Jira Cloud site, and when doing so it seems that your site-admins are also getting counted against your user license limits for Jira Service Desk. It is possible to avoid this problem. The most common setting enabled by default here is likely that newly added Cloud users…

Hi, Sorry to hear about this problem here. I can see that you're using Postman to try to make a REST API call to Jira Server in order to upload an attachment file, but that this process is not providing a response when the file exceeds Jira's set limit. I tried to recreate this problem in my latest Jira 8.7.0 version,…

Hi, Sorry to hear about this problem. I understand that you are trying to activate this user by inviting them again, and you are unable to reset their password. It sounds like this user no longer has access to the email address in question. Is that correct? If so then it would explain the behavior you see here so far. Most…

Hi Sebastian, If I understand your request here, you're looking to be able to share issue details and reports with external users that are not Agents or customers in Jira Service Desk Server. If these were internal Jira user accounts (Core or Software licensed users), then certainly you can share the issue directly with…

Hi, I understand that you are trying to import Jira issues from a CSV file and also want to be able to map the comments as well. From looking at your screenshot it does not look like you have the option to select the Comment field in the importer. I can think of a scenario where this will happen. Jira has two different…

Hi Daniel, I understand that you're using Jira Cloud and want to be able to search JQL for issues in Jira that are linked to pages in Confluence so that you can export that list of Jira issues. Unfortunately, this is not something that you can do today with native Jira Cloud. There is an existing feature request for this…

Hi Jonathan, I understand that you are using Jira Core and want to get some better ideas for best practices in regards to project management here. Even without the Jira Software features, Jira Core can still do a lot in terms of tracking issues. I'd start by reviewing the Logging work on issues documentation. It goes over…

Hi @Gjakova Gjakova I have to admit that your request is actually highly unusual for our site. We tend to get questions about Jira, Confluence, Bitbucket, Trello, etc. Your request for maps of ancient Roman lands makes me wonder if you perhaps you believe the "Atlas" in Atlassian is much more about the global aspects of…

Hi Richard, Sorry to hear that you're having problems integrating Jira with this ManageEnglne product. However I don't know of any setting in Jira that would limit the character response of that specific field (at least not to 500 characters, I think Jira has a default field limit upwards of 32,767 characters by default…

Hi Vanessa, If I understand the scenario here, Jira Service Desk's automation feature is not working as expected here when executing an approval transition that has some post functions that update specific features. I can see that you are expecting an email notification to be triggered by this custom field value which is…

Ryan, Thanks for that info. I would be interested to see if you can reproduce this problem when using a different browser, say Firefox OR when using a different machine. Is there anyone else in your Jira Cloud site that is having this same problem? Or does this appear to be isolated to your account here? Curious to see if…

Thank you for that info @Rick Zakharov. It certainly looks like your support case has spawned considerable investigation into the performance problems you were seeing specific to next-gen projects and boards in your Jira Cloud site. I know there are improvements in progress in these areas that are currently being worked…

Hi Mike, Sorry to hear about this problem. It looks like there is a problem in regards to an add-on that your Jira Cloud seems to be running, specifically the Connector for Salesforce & Jira. You could either create a support case for this directly the plugin vendor or our Cloud support team. However it looks like your…