Andy Heinzer Atlassian Team

Hi James, Sorry for the delay. Did some more research and I think I found a potential solution here. Please check out Choosing The SSL Version In Python Requests. The suspicion here is that python is sometimes selecting a bad cypher when trying to establish the SSL connection. And that article talks about you to can set…

Hi Iain, Thanks for the additional info here. I am not expecting this to work with Jira Cloud Next-gen projects, but from reviewing this it should be able to work with classic projects. Looking at those links I am curious to how old these documented guides are from GitLab? I am not sure when these were last checked for…

Hi Dmitri, I understand that you recently used the Jira Cloud Migration Assistant to migrate from Jira Server to Jira Cloud, and in the process of doing this you have noticed what appears to be duplication of items such as workflow names, statuses, configuration schemes, etc. This tool works a bit differently than the…

Hi, I understand that you're using an app to make REST API calls back to your Jira Cloud site, but in the process you are getting this error of 'Basic auth with password is not allowed on this instance'. That error happens because Atlassian deprecated support for basic auth with passwords in Jira Cloud last year. For you…

Reviewing the screenshots, it's clear to me that the Jira Agile plugin is not loading for some reason. If you restart Jira and this continues, then the Jira logs will contain errors during that startup that explain which plugins are failing to start. If I could look at the $JIRAHOME/log/atlassian-jira.log file from this…

Hi Jimi, I understand that you are upset in regards to Atlassian's free Cloud plans and the associated limitations of the free plans. We have tried to document these limitations in such pages as Limitations in Jira Cloud Free plans. Among these are the limitations of permission settings. While that documentation notes: If…

Upon further review, this is a bug. We're tracking it over in JRASERVER-67422. The current work-around is the same suggestion I made above, to use HTML formatting here instead. Sorry for the inconvenience. Andy

Hi Aaron, If I understand the problem here, you're using another service to gather data from Jira via the API, but it seems like the name of the sprint has changed behavior here. I am not aware of any recent changes to the way the sprints or sprint names are managed in either the JAVA API or the REST API that could…

Hi, I understand that you're using the automation features in Jira Cloud and want to be able to use a smart value that can also lookup an issue by its ID (and not always refer to the issue at hand). To the best of my knowledge, this is not possible to do today with the automation in Jira. The smart values do have some…

Hi Phillip, If I understand the problem here, you are using Microsoft Teams and trying to connect this to your Jira Service Desk Cloud, but are unable to do so. I have to admit I am not familiar with using Microsoft Teams, but perhaps I can offer some suggestions here. I found a very similar post that seems to be the same…

Hi Mohamed, Thanks for the extra details here. That makes much more sense now. Jira Service Desk Cloud doesn't have a good way for automation to lookup project level settings or project level entity properties natively right now. While the automation Jira has now does have a lot of useful features, taking a look at the…

Hi Andy, Sorry if that bug report does not apply to you here. I am interested to learn more about your environment and your data here. I'd like to better understand it so I can recreate the behavior you have reported here. In my testing of this, I found that the first sprint in that report does appear to be the one that…

Hi Karel, Sorry to hear about this problem. I believe this relates to the existing bug we have over in JRASERVER-66224. This has been a noted problem for users that want to build Jira from the source code for quite some time now. I recommend voting on this issue if you are affected by this problem so that our team be…

Hi everyone, Sorry to hear about this continued problem. This is a bug we are tracking over in JSWCLOUD-17950. I recommend watching that issue for updates on this problem. Please vote on that issue if you are affected by this particular problem. This can help our team to better understand the number of systems affected by…

Hi Manish, The use of voting is something that Jira has had for some time now. You can see it in Classic projects and Jira Server projects as noted in Watching and Voting on an Issue. I realize now that the problem you might have with this is in regards to using next-gen projects. Unfortunately the next-gen project types…

Hi Amanda, I see that you are using the Confluence / Jira Service Desk integration that allows your Jira Service Desk customers to be able to see documentation within the customer portal. However when trying to use the include page macro that gathers content from a different space, these users are unable to find any search…

Hi, Sorry to hear about this problem. I am not very familiar with this Microsoft Teams for Jira Cloud. This appears to be an add-on / app for Jira Cloud. Could you clarify which app this is? Does this app have a Marketplace listing such as…

Hi, As I understand this reported problem, the label suggestions are not always appearing when you have a custom field of type label in addition to the system field of labels. This is a different bug that we are tracking in JRACLOUD-74103 - Created/existing labels are not showing up in the list of available labels, users…

Hi, Sorry to hear about this problem. As I understand it, the suggested labels shown here are not the same in a next-gen view as they are in classic view when looking at the same board / issues. I believe this is a bug we are tracking in JRACLOUD-74110 - Label Suggestions should not change depending on the issue view you…

Hi Mohamed, I can see that you're wanting to be able to change the project description using automation. This is not possible to do in the current versions. The use of the project entities here is not intended to be able to change this either. I'd recommend checking out Entity properties (Jira Cloud) and/or Entity…

My first thought is that you could certain just create a project in Jira specifically to capture ideas. Jira natively offers users the ability to both watch and vote on issues. But perhaps this is not exactly what you had in mind. There is also Questions for Confluence that has been popular as a means to capture user…

Hi, If I understand your request here, you are wanting to be able to force users to have an approver and a reason before a date field is changed. The use of approvals is something specific to Jira Service Desk, approvals allow for workflows to work slightly differently here. That said, I do believe this is possible to…

Thanks for that stacktrace. In your case, I can clearly see these errors are related. However the KB is written in such a way that it can be used broadly in terms of helping users that encounter that error regardless of the other product integrated with Jira. The bug report certainly deals with this error as well, but the…

Hi Prasad, I think I understand why you want the gadget to work in this manner. But to the best of my knowledge this has never been the way that this works in Jira. For that reason, I do not see this as a bug. I did find an old feature request in JRASERVER-21096 - Cross product version sorting in Issue Navigator. It seems…

Hi Andy, Sorry to hear about this discrepancy. It sounds very similar to an existing bug we are tracking over in JSWCLOUD-16224. In that bug report it provides some detailed steps that you could follow in order to reproduce the behavior that I believe you are reporting here. Please review the steps listed in that bug…

Hi Joel, As I'm sure you know, Authy is a 2FA service. I use Authy for one of my accounts, but that said, I have only ever used this as an android phone app. I never occurred to me that other users might be able to somehow use Authy without an Android or IOS device. The reason it keeps asking for a phone number here is a…

Correct the app_user table won't have that info. But this is something we can lookup by joining a few other tables to the query. We can look at Get list of licensed users in Jira server for some example SQL queries related to that aspect. Perhaps try this: SELECT pname, ROLETYPEPARAMETER, ROLETYPE, NAME,…

Hi Laura, I understand that you are using Jira Cloud and want to be able to create a hyperlink to a document/resource on a network drive. Unfortunately, right now this is not something that Jira Cloud supports. There is an existing feature request for this over in JRACLOUD-26419 - Non-HTTP links are not recognized as Links…

While very similar in nature, the error message are technically different between these two. One generates an HTTP 414, while the other is creating an HTTP 400 Bad request. I appreciate you adding this JAC ticket, but I'm cautious about update that KB. The work-around in that JAC ticket suggests steps to take on the…

Hi Prasad, I tried to recreate this behavior in 8.7.1 first. And after your last comment, I tried again in both 7.12.3 and 7.9.0. However in all of these tested versions the behavior of that gadget is identical in terms of how versions across projects are managed in the two dimensional gadget. They all list versions on a…