Andy Heinzer Atlassian Team

Hi Vrushali, If I understand correctly, you are looking to sync the values of these custom fields in the epic to their child issues. I have to admit that my groovy script knowledge is not great, and I don't know if this can be done in Jira Cloud today. However Jira Cloud's own automation can help here. All Atlassian Cloud…

Hi Michael, I'm not sure I understand what you mean by physical directory. That guide has two different areas that might be thought of as step 3: * Part A: 3. Configure the Connector directive * Part B: 3. Add a Application Pool and new IIS website and a new Re-reading those sections I'm not following which part you are…

Hi @Ivan Ferro If I understand the problem now, it's that incoming email requests are automatically being shared with that users organization. This is a global setting for Service Desk that you can adjust. You can do this in server by going to the Cog icon -> Applications -> Jira Service Desk Configuration. On that page…

Hi @Lucas E. I understand you found a solution to this problem. Please share your solution with us here. If you post it as an answer, you can accept your own answer. This would then serve to help other people that might have the same or a similar problem again in the future. Thanks Andy

Hi Daniel, This question is kind of difficult to answer, but I'll try to explain why. With Jira Cloud, there is no access to the SQL database to confirm or deny this. However if we look at Jira Server, which I expect is still working much like Cloud in this manner, we can take a closer look at how these values relate. Your…

@ian_finlay Please reply on that ticket with the email address of the affected user. Could you also please let me know, (here in Community) how much time passed between you becoming a site-admin and attempting to a new request on support.atlassian.com ? Just trying to get a better understanding of the expected time for…

Hi @ian_finlay I can see that you are a site-admin of that cloud site now. Perhaps there is still some problem with one of our systems syncing that data. I'll have to investigate that part. In the meantime, I have created a support request for this problem on your behalf in…

Hi Michael, I see that you're using Jira Cloud, and you are using an API token to try to authenticate here. From looking at your error message, I'm convinced that your requests are actually not authenticated correctly here. This is one possible explanation for why you get that error message. Last year we deprecated support…

Hi Sriram, I am confused by your question here. To the best of my knowledge Jira Service Desk has never had any such kind of security issue like the one you are describing. We do track security issues in our products such as in https://www.atlassian.com/trust/security/advisories And while there have been two security…

Hi Amos, I believe that field translates to "Log Work", this is not exactly a custom field in Jira though. Technically this is a system field. That particular field does exist in the field configuration, but this particular field is not something that you can actually add to appear on the issue view itself, nor can we make…

That is very strange to see. I have not found any other occurrences of this particular error having been reported in any of our support channels. @raveena I would be interested to learn more about the details of your REST call here. Such as * How large the file is you are uploading? * What specific headers being sent with…

Hi, I understand that you are wanting to be able to create an issue in Jira via REST when called from Oracle's PLSQL. It seems like this is possible with the utl_http package, but I have to admit I haven't used this particular REST client before. I am pretty confident though in using Jira's REST API with other clients. I'm…

Hi, I understand that you are taking a closer look at the SQL database for Jira Software server, and you are looking to better understand how these two tables connect to each other. The short answer is that they do not. These SQL tables do not have a direct connection to each other. Agile Boards are not specifically bound…

While I work for Atlassian, I don't consider myself a Trello expert. But I agree with Esme's suggestion to contact Trello Support. This is the best way to get a one on one interaction with an expert on the topic of Trello. I am confident they can guide you and answer your questions. If you have questions about Trello that…

Hi Don, I understand that you want to be able to have automation within Jira Cloud be able to send email notifications that can have that email's priority value be different than the default. Is this not possible to do today with automation. However I found that this has been requested before, please see AUT-1278. I would…

Hi Ryan, I understand that you want to setup a custom integration between Jira Cloud and your own program. There are a couple of different ways to manage the authentication aspect here in regards to using the REST API. The easiest method to setup is clearly the Basic auth for REST APIs. This method relies upon you creating…

Hi Ahmet, If I understand the problem here, you are using the automation features in Jira Cloud, but you are seeing more executions than you expect. I would be interested if you can go to the Cog icon -> System -> Automation rules (the URL for this will look like…

Hi Ian, I understand that one of your colleagues is unable to login or get emails from a Cloud site. It is possible that Atlassian's own system got a bounced message from a mail server which could prevent further attempts to send notifications to that address in order to avoid being blacklisted by a mail server. If you…

Hi Sharan, It might be better to start a new question since this appears to be a completely different problem from the original post. That said, Jira has a couple of different ways you can start it, and these vary based on your host operating system. Port 8005 is the control port that is used to start/stop the application.…

Hi Michael, I understand that you want to be able to share a dashboard in Jira Server with specific groups, but that due to the current limitations within Jira you cannot do this for any groups which your account is not a member of. Scriptrunner has a number of built-in scripts. One of these is the Switch to a different…

Hi Amos, That smaller preview is what we call the issue detail view. It exists specifically on boards in Jira. There are configuration options for this, which you can adjust if you are a board admin. To so this you need to click the ellipsis (...) above that one in your screenshot and then select Board settings, You can…

Hi Randy, I understand that you're using the Jira Client from ALM Works, but that you are unable to use this with Jira Cloud today. From looking at that page in Marketplace it makes it appear that this is only intended for Jira Server. I suspect that this is happening because Jira Cloud deprecated the use of…

Hi Ivan, I see that you are using Automation for Jira Server and seem to be getting an unexpected result for this automation rule when adding an organization. I think I understand how you want this to work. However I have some questions about some of the details here. For example, you mentioned that you expect no one in…

Hi Abdulrahman, I see that you're trying to start Jira in the docker container so that you can connect it with IntelliJ, but so far you have been unable to do so. From looking at your error message, Unable to open debugger port (lcoalhost:8000):java.net.ConnectException "Connection refused (Connection refused)" It looks…

Hi Muhammad, I understand that you're using Docker in order to attempt to upgrade Jira server to 8.8. However in the process of doing this you are seeing a warning that some customizations will not be carried over. That particular file, the $JIRAINSTALL/bin/setenv.sh file tends to get overwritten upon each upgrade of Jira.…

Hi Frederick, If I understand correctly, you want to be able to use automation in Jira Cloud to update an issue label based on another custom field that stores an IP address on the issue. While I do not believe there is any mechanism for storing your own table of data to reference automation against, I'd like to try to…

Hi Michael, I see that you are wanting to be able to have a set list of options in a custom field that users can select from when they start to type out some string of the input, but that labels are not a desirable alternative. For Jira Cloud, I do not have a perfect solution for this as of today. There is an existing…

Hi Pat, I see that you want to try to use Jira Cloud's automation in order to parse out the user's full name value in order to try to assign that user an issue in Jira. Unfortunately the smart values in Jira Cloud automation cannot work in this manner. While the smart values might be able to capture some text on the field,…

Sure thing. I just posted a response to that one over there. Regarding other custom scripts, there are actually a few on our Community site and the JiraKB space, but I don't always recommend these to all Jira Admins. Those kinds of customizations are almost never supported by Atlassian and in turn they tend to break…

Hi Ming, I understand that you're looking to be able to find the CSAT (customer satisfaction rating) in a Jira Service Desk project from a historical data perspective. Since this feature let's customers submit their ratings multiple times, it is possible for the customer to change their rating. Unfortunately, Jira is not…