Andy Heinzer Atlassian Team

Which platform are you using Jira on? Is this Jira Cloud or Jira Server? I ask because you linked to Cloud version of that document, but this particular issue has a server tag on it. So I am confused about which platform Jira is using here. There is a different guide for using OAuth for Jira server. If Jira is the server…

Hi @Екатерина Соколова, I understand that your Jira server mobile app users are getting some notifications that are not defined by the project notifications scheme. The mobile app manages notifications independently from the notifications scheme applied within that project. As such the mobile app is technically behaving as…

Hi Chris, I understand you're using Jira Cloud and having a problem with trying to use the DVCS connector in Jira to try to connect to a Gitlab on-prem server. Technically the DVCS in Jira is not designed to work with GitLab natively. There was a time when the DVCS in Jira Cloud could work with GitHub, and it still does…

Hi Yvonne, I'm having some difficulty following what problem you are having here. Is it that your release burndown is showing issues in sprints that you do not expect them to be in? If so, and you're using Jira Software Cloud, then I think you might be affected by this bug JSWCLOUD-16224 : Release/Epic Burndown Report…

Hi Ulrich, I understand that you're using automation in order to clone an issue, but you have noticed that several elements are not present in the cloned issue. This is actually a known limitation of using automation to perform a 'clone'. This is documented in…

Hi Magesh, Sprints are expected to appear within the backlog as long as the sprint is either in the planning stages or still open. Which means you can hide these sprints simply by completing them. In order to complete a sprint you can't do it from the backlog, you have to do it from the Active board view instead. Once each…

Hi Ming, Sorry if I approached this in a different manner than you were looking for here. I can see what you are looking to be able to do here. Unfortunately, Jira server does not have a means to configure this such that administrators could restrict this. At least not officially. There have been a few previous feature…

It's not easy to say for me. I know your source project is a next-gen one, but it's not clear to me if the destination project is also next-gen, or perhaps a classic project. These two project types handle custom fields in different ways. For example when you create a custom field in a classic project you have the option…

I responded on your other thread about this. Your case is quite different from this one. In your case you're using Cloud and next-gen projects, which handle custom fields in a much different manner than classic Jira projects will. I think it's better that we create a support case for your specific problem as it isn't quite…

Hi Andres, I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-569828 I recommend working with our Cloud support team to better understand the specifics of your problem here. I know that the next-gen projects handle custom fields differently than the classic…

Hi Alexandru, Thanks for posting these logs. I can see that Jira is frequently recording error messages like this one: 2020-04-14 00:53:07,353+0300 Caesium-1-4 ERROR anonymous user@example.com [c.a.jira.mail.MailThreadManagerImpl] Error occurred while determining message id of an e-mail message.…

Hi Brigid, Sorry to hear about this problem. I have created a support request on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-569546 so that we can better investigate this problem. I certainly would not expect this uninstalled app to be able to make any changes to your data once…

Hi Sharan, I understand you want to integrate Jira server with Jenkins. However the documentation link you posted is specific to Jira Cloud. Those steps won't work with Jira server versions. Instead, I'd recommend checking out the Marketplace applications for Jira server regarding Jenkins. There are a number of different…

Hi Ming, I understand that you want to be able to restrict which users can move an issue. As you have noted the ability of a user to move an issue allows them to place that issue into any status of the workflow. While you could edit the permissions scheme in order to remove the Move permission from those users entirely for…

Hi, I understand that you are looking to understand if you can run Jira server products on vmWare's Pivotal Cloud Foundary. I must admit that I am not familiar with this particular service. From researching this, it looks like it might be possible, but I should note that this is not something that Atlassian has tested for.…

Hi Vando, I'm well, thanks for asking. I see that you are looking to use some kind of smart value to distinguish these two different looped transitions. I do not believe there is any such smart value that will help in regards to being able to know the name of the transition called. The available smart values in Smart…

Hi Igor, I understand that you're using automation in Jira Cloud and want to be able to specifically close the parent issue when two specific subtasks are done, regardless of the status of the third subtask. In order to make this work, we need some way to distinguish these two subtasks apart from that third one. If all of…

Hi Alexandru, Sorry to hear about these problems with Jira Service Desk Server. I understand that you have been seeing problems with Jira processing mail and shutting down it seems. I have not been able to find any existing bugs that would explain the behavior reported here. I would like to try to learn more about your…

Hi Victor, I understand that you're using the REST API in Jira Cloud and want to be able to update a workflow transition on an active workflow. Unfortunately, there is actually not a means to do exactly what you want today. I refer to the documentation we have in Update workflow transition property PUT…

Hi Alexander, Sorry to hear about this problem. I understand that you have Jira connected to Confluence, but that when trying to show these Jira issues in Confluence with the Jira issue macro, that some accented characters are not displayed correctly, nor are the issues. In this case, I don't believe the problem actually…

Hi Steve, I understand you are looking for a means to transfer issues from one Jira Service Desk to another Jira Service Desk installation without the means of a paid plugin. The closest I have found to this would be the free plugin Jira to Jira Issue Copy. This plugin allows you to copy issues between sites. The downside…

Hi Joe, The documentation you cited does explain how you can get organization data out of the Atlassian Cloud REST API, but I think there is some confusion here over the term 'organizations'. The ones references in that guide are not specific to Jira Service Desk. Instead these organizations are used to manage all the…

Hi Katharina, Sorry to hear about your problems with using our Cloud products. I can see from the first error you are getting, this appears to translate to effectively an operation with this key was not found I can also see from your screenshot that you appear to be entering the full URL for the Jira issue. That link issue…

Hi Pooja, If I understand the problems you are seeing here are in regards to the linked issues option on the create screen. I believe the limitations you are seeing here are largely specific to that older version of Jira Server. For example, in my 8.7.1 setup, I can see both the issue type and the description when…

No you cannot configure next-gen boards to look exactly like your screenshot. For example, the next-gen boards don't have the ability to configure the elements on the card. Your screenshot has the issue type icon, priority, estimate, assignee avatar, and presumable the description (none). Next-gen boards currently don't…

Hi @Sreekala Dande, I just tested these same steps against the same version, 7.12.3. This still works for me. The caveat with doing this is that after you apply these properties to the status/workflow step, you still do need to publish that workflow for these settings to take affect. If you haven't published that workflow…

Hi, Sorry to hear about this problem with migrating your data to Jira Cloud. I have created a support case on your behalf for this issue over in https://getsupport.atlassian.com/servicedesk/customer/portal/49/MOVE-8965 In that ticket, could you please confirm which Cloud site you are trying to import into? I am also…

Hi Paul, I see that you're looking to migrate from Server to Cloud, but you are running into some problems with the user accounts here. I suspect that this might be because your Jira Cloud site is already on the Free plan. That free plan has a limit of just 10 users. I can see two different ways you could try to work past…

Hi Dmitri, I have created a support ticket so that we can better address your migration concerns here. Please see https://getsupport.atlassian.com/servicedesk/customer/portal/49/MOVE-8900 I think it would be best to work on this problem there first. Regards, Andy

I do not have a time table for if or when that feature might be possible in next-gen projects. That particular request I posted doesn't really have a lot of public interest in it when compared to other feature requests right now. The work-around I suggested might not be ideal, but I'll try to walk you through this. * go to…