Andy Heinzer Atlassian Team

Hi Shane, That particular AO table is used by the psmq-plugin. This is a system plugin that is installed when Jira Service Desk is installed. The fact that you are seeing poor database performance on this specific table leads me to believe that this is a problem with the way Service Desk is trying to manage emails. There…

Hi Nicola, The issue collector in Jira is bound to the specific project in which it was created. In order to create an issue collector, you need to first go into the project settings of any project. Only there can you define how that issue collector works, and obtain the HTML/javascript code needed to make it work. It…

Hi Misha, Sorry to hear about this problem. I believe the behavior you have found here is actually a bug in regards to how Jira Cloud is looking up resolution values (or lack of values) via JQL. We are tracking this over in JRACLOUD-70967. Sorry again for the inconvenience, but I'm glad to see that you have found an…

Hi Allen, I understand that you want to be able to use JQL to find issues created within a certain time frame each day for a week. I'm confident that JQL can help you do this, but it might be a bit complex of a query to setup. We can use the startOfDay() function as a starting point. This will help us not have to select…

Hi, Sorry to hear about this problem. I have found a bug ticket about this same problem: JRASERVER-67301 - Date picker shows 'undefined' on Project Release pop-up if the language is set to Russian I understand that this is not Russian, but I suspect the same problem could be affecting other Jira sites that are not using…

Hi @david_elger Try scrolling to the bottom of that Step 3 of 4 for the bulk change page and then expand the "Unavailable actions". I'm curious to see if you see something like this there: Change Request Type NOTE: No request types are available for this issue type. Please configure your request types first. If so, then it…

Hi @Vincent Mutambuki { Mumo Systems }, Thanks for posting a potential solution here. However I have to ask that you please review our Guidelines for Marketplace vendors. Your post is missing the 'Identify yourself as a partner' to start with, but also we have a policy against necroposting old threads like this just to…

Hi, Sorry to hear about these problems, but thanks for posting the screenshot here. It helps us understand exactly what is happening. You are going to need to make some changes to the $JIRAINSTALL/conf/server.xml file in order to make this work. We detail these in the KB Jira server startup fails with Tomcat misconfigured…

Hi Jeffery, The Jet app does not have any configuration options to set. So I'm not sure what the problem is with this user being unable to access this via that link. I'd be interested to see what happens in their browser when trying to visit this address. Do they get an error of some kind? The only thing I can think of…

Hi Keddy, Thanks for explaining. I can see that your email account domain has been claimed. This means that someone from your domain has setup accounts using that email domain to use our Atlassian Access product. This tool provides a means for your admin to manage these accounts in a uniform manner. It is possible that the…

Hi everyone, Just wanted to provide an updated answer here. First we never recommend running Jira as the root user. It tends to be bad security practice to do so. Instead throughout our documentation we suggest that you create a dedicated user account (usually called jira) as use that account to start the application…

Hi everyone, I wanted to update this older thread in the hopes of providing a clearer answer for all that might find it. For Jira Cloud users wanting to find their own accountId, there are a couple of ways to do this for any Jira Cloud site, even ones on the free plan. From within Jira, you can click your own user avatar…

Hi everyone, I wanted to update this thread as some things have changed. While you can still use Basic Auth for Jira Cloud REST API, the use of passwords and cookie based auth no longer works. More details in Deprecation notice - Basic authentication with passwords and cookie-based authentication. Please check out our…

Hi everyone, I found this thread and realized that the references here are to the new editor that is use in next-gen projects in Jira Cloud (and potentially in other classic projects with the Jira labs new issue view enabled). For Jira server or Jira Cloud using classic projects, the editor in use for both descriptions and…

Hi everyone, I wanted to try to explain this error in more detail for others that might find this thread. There are a few different potential causes for this error. We created a knowledge base article to try to explain each of these and how to address them over in User unable to login with you do not have permission error.…

Hi everyone, Just to confirm, yes the noreply@am.atlassian.com address is a valid Atlassian email address. As others have already noted this address is primarily used by services such as Atlassian Access (previously known as Identity) in regards to * user account creation, * invitations, * user verification, * when other…

Hi everyone, Since the original answer was posted to this question Atlassian Cloud has deprecated the specific endpoint of GET /rest/api/2/project. As such there is another endpoint you can use now to get back your projects via REST in Jira Cloud. For Jira Cloud: * Projects: Since you can no longer use the old endpoint,…

Hi everyone, Sorry to hear about this problem. I can see that Jira Cloud is not really providing sufficient means for admins to be able to see the existing available icons available for priorities (default or custom). In turn I have created a bug ticket to try to address this over in JRACLOUD-74639. I believe this…

Hi Andrew, Sorry to hear about this problem, but I think you are correct that the problem exists on the database level. Instead of trying to directly edit that existing database, I think it would be best to create an XML backup of your Jira database, and then create a new database per our instructions in Connecting Jira…

Hi Rhys, I understand you're using Jira Service Desk Cloud and want to be able to see which issues you have resolved within 24 hours that were assigned to you. This is actually a bit harder to do than it might seem on the surface. Jira Core and Jira Software projects won't be able to do this via JQL alone. This is because…

Hi all, I see that you have stumbled upon a problem with our documentation. We are actually tracking this bit of documentation confusion as a bug over in JRACLOUD-72541. I believe what has happened is that this particular document has not be updated in a long time and from what I can see in the the current versions of Jira…

Hi Jay, Jira server implemented the ability to have priorities on a per project basis starting with Jira 7.6 as noted in JRASERVER-3821. Jira Cloud has a corresponding request in JRACLOUD-3821. However that Cloud one has not been implemented at this time. It is likely this would need to happen for Jira Cloud in order to…

The nature of how JQL works is such that, it will only ever show you issues that your account has the permissions to browse. It simply cannot show you issues when your account does not have permissions or security scheme access to view. As such, the user account that runs that JQL could return different results from…

Hi Jos, Sorry to hear about this problem. I would recommend reaching out to the Work Time Calendar app vendor in regards to this problem. BrizoIT has a portal link in https://brizoit.atlassian.net/servicedesk I am not familiar with this particular app personally, as I fear others in Community might not know it well either.…

Hi Kashif, I understand that you're using Jira Server and want to be able to make a single REST API call to create a new issue in Jira while at the same time include an attachment. I don't know of any way to currently do this exact behavior in a single REST API call. Although there have been past requests for this, and an…

Hi Ginés, Sorry to hear about these problems with databases Jira is using. I understand that you're trying to correct a collation problem that Jira has identified, but it sounds like you are having problems when this happens. Rather than trying to export the database direct from MariaDB or correct that collation directly,…

Glad to hear that helped. But I'm not sure there is a surefire solution long term to always have browse access to all new projects. Each project in Jira can be configured with its own unique permission scheme as described in Managing project permissions. When a new project is created, it tends to create its own permission…

Hi Andrej, Sorry to hear about this email problem. It does appear that some messages were bounced or blocked by mail servers. We have removed any blocks our Cloud sites might have had for sending email to your address. This was addressed in a separate support case where it appears that your admin created a case with our…

Hi Adam, Sorry to hear about this problem. You are correct that this link summary on remote issue links can be see in the classic view, but not in the new issue view. I can see how this information could prove helpful to end users. In turn I created a feature request for this in the new issue view in JRACLOUD-74599. While…

Hi Roy, Sorry to hear about this problem. From the looks of that error message, it appears that the mail server closed the connection unexpectedly while Jira was trying to get this message and/or attachments. We have a knowledge base article on this kind of error over in IMAP mail fails with FolderClosedException in logs…