Andy Heinzer Atlassian Team

Hi Hao, I am not certain I understand your request here. Atlassian Cloud REST APIs already support the use of OAuth 2.0 for many endpoints there. But if this is not specific to REST API integrations, then please explain which aspect you are looking for in regards to authentication here. You can see for example that there…

Hi Rick, Sorry to hear about the frustrations you must be having with trying to use the Jira Service Desk REST API here. It is true that Jira Service Desk requires the users to have an account before they can create a request. There is some explanation of the permissions and roles that exist in Service Desk over in…

Hi Zoelyn, I see that you created a support case for this. Just to recap that case for the sake of others that might have a similar problem: These users have only a Customer portal account, but not Site accounts, meaning they can access your Customer portal, but not your Jira Service Desk instance. Only licensed Jira users…

Hi Jonathan, Thanks for this additional info. I'm not sure this is enough information for us to make a good diagnosis. So I created a support case so that we can gather more information here. Please see https://getsupport.atlassian.com/servicedesk/customer/portal/3/SDS-52702 I'd suggest that you recreate this problem and…

Hi Depender, Thanks for that info. I can see that there have been 5 attempts to send messages to that new email address. However our system is not showing any kind of bounce message or error in the process. As far as I can determine it looks like these messages have been delivered to that address from Atlassian's side.…

Hi Magdalena, Sorry to hear about this problem. I understand that you are using Jira Cloud and are trying to import some Trello boards into Jira, but that this is not working. From your error message, and another I have found from some logging, it appears that the importer believes that there is some kind of name collision…

Hi Martin, I understand that you have a Jira Server starter license (10 users) and are interested in using the free Cloud migration trial. Unfortunately, this trial is not available to starter licenses. This is explained on that link, under the FAQ of Who is eligible for this offer?: Customers who own a Commercial or…

Yes it works. But it looks like the app has been renamed since my previous answer, looks like it's called Raley Email notifications now instead.

Hi Jean-François, I understand you're currently using Mantis and are interested in migrating some of this data into Jira. However it looks like you have a Jira Cloud site, and the documentation you refer to here is actually for an old version of Jira Server. Jira Cloud does not have a native Mantis importer, and alas, Jira…

Hi Tom, I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/22/JSP-413102 Please generate a support zip from this instance. If you are unable to do that, then try to zip the logs in $JIRAHOME/log/ folder, and attach those to that support ticket. Other data might…

Hi Luca, I understand that you want to have Jira Service Desk automatically update Statuspage when a user reports an incident. That is not something that is currently built into Jira Service Desk, but there is a feature request for this kind of functionality over in JSDCLOUD-6401. In the meantime, it might be possible to…

Hi Depender, Sorry to hear about this problem. I understand you're trying to change the email address of your Atlassian account but are not getting the email verification message. I tried to search our internal system for the email address I know for your existing account of d***.******9@c***a.com [redacted]. However I…

Hi Anna, I understand that you are using Jira Service Desk server and want to be able to change that text that appears on the customer portal of "What do you need help with?". This is something that can be done through a language pack. I will try to document my own experiences with this. In my own testing, I was using Jira…

Hi Logan, Thanks for posting this. I understand that when you hover over the sub-task icon found on the parent issue, that the tooltip here is indicating that the sub-task issue type was created by GreenHopper. I tried to recreate this problem, but in my own Jira Cloud site, I don't see the same. Instead when I hover over…

Hi Brijesh, I see that you're using powershell to try to set or update a fixversion in Jira using the REST API. You are correct that this field is expecting the data to be in an array format. However for the REST API methods to change values in this field, those commands to 'add', 'remove', and/or 'set' are also in an…

Hi everyone, Took another look at this problem and I think my previous answer is now incorrect or was specifically for a version of Jira Server. Having taken a new look at this in Jira Cloud I can see that all CSV exports of issue data appear to create these columns by these names of "Custom field (xyz)". This is something…

Hi Tom, Sorry to hear about this problem. I believe that the KB of https://confluence.atlassian.com/jirakb/the-jira-application-statuses-page-throws-a-500-error-608731194.html is the correct one for the problem seen here. But part of the problem is that this particular error can have different causes. All of these causes…

Hi Kan, If I understand correctly here, you're trying to create issues in Jira with this mail handler, but when sending emails to that address no issues are be created/updated within Jira. Our documentation on this feature over in Creating issues and comments from email, it explains that this feature is designed to work…

Hi Ricky, I understand that you're using Amazon SNS integration in order to get this information into Opsgenie first, and then want to automatically have Jira Service Desk assign this request to a team based on that AWS Account ID. That SNS integration within Opsgenie appears to be rather limited in regards to what values…

Hi Kersten, Sorry to hear about this problem. I understand that you're using Jira Software 8.5.1 and that trying to open an issue on a kanban board produces this error: Exception: TypeError: r.error is undefined Is this error happening on other Kanban or Scrum boards? Or is this isolated to a specific board? I found one…

Hi Rakesh, I see that you're using Postman to try to create a subtask in your Jira Cloud site. Given the error you are seeing here it would appear that Jira does not recognize that you have supplied either the issue id or the issue key. When you create a subtask in Jira, there is a requirement that all subtasks have to…

Hi Jonathan, If I understand the problem here, it sounds like the customer portal is creating the request each time the create button is clicked. However this button should disappear immediately when clicked the first time and then redirect that user to the request itself. So they should not be seeing the ability to make…

Hi, I understand that you are trying to setup Jira Service Desk server to start as a service in a linux environment. I believe that the KB you listed is still accurate for operating systems that use systemd, so I'd be interested to learn more about your environment here. Such as: * What operating system/version are you…

@Yuvam Jain There are a few different possible scenarios that can account for this here. But they vary depending on your platform for Jira (Server, Data Center, or Cloud). The most common answer is that you're using a different account in REST API than you are in the web interface. JQL searches are user dependent. Meaning…

Hi @Michael Kriese Thanks for pointing that out again. I took another look at this and I think I see what is happening here. I took a hard look at the differences between the 8.10.0 and 8.11.0 setenv.sh files for fresh installs (non docker installs). They both have the same number of characters in them. However on line 68…

Hi Roystine, The local system account won't have the permissions needed to be able to connect to the SQL server in that case. Instead you would need to switch the account that starts the Jira service to be a domain user. This is mentioned in that KB: The Atlassian JIRA Windows service will need to start as the SQL Domain…

The answer if different between Cloud and Server. For Server, there is no REST API endpoint you can query to search by projects like this. But in Cloud you could use the endpoint of GET /rest/api/3/project/search : Get projects paginated to at least search for projects by name. Granted this does not let you specify begins…

Hello there! I understand that you are looking to use smart commits and want to make sure this works when using other languages like Korean. I can confirm that this will work with Korean. I took a closer look at your particular Jira Cloud site. It appears that you might be using the Github app for Jira Cloud. This works a…

Hi Steve, I understand that when you start the Jira app for Mac that it does not appear to be defaulting that first page to the last board you were using. So far I have not been able to recreate this problem. However I should note that I did get an update to my app this morning. Currently I'm running Version 109.0.0…

Hi Katelyn, I see you created a support case for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-588442 Please include your sample CSV file to that ticket, and indicate which project (or project key) you are trying to import these into. Someone from the Cloud support team will need to take…