Andy Heinzer Atlassian Team

Howdy! I understand that you want to be able to send a web hook/request to another address, but that doing so is always including parameters such as user_key and username. We have a suggestion ticket about this over in JRACLOUD-40910. It appears that this is by design within Jira Cloud's webhook system as documented in…

Hi Ashton, Glad to hear that helped. What likely happened is that the backup file has your old license key applied. You might need to update that license key within Jira. Steps to do this are in Licensing your Jira applications. In order to see the license key itself, you will need to have the billing or technical contact…

Hi, I understand that you are expecting to be able to see the email address of a customer in a Jira Service Desk project, but you are unable to do this. I believe that this is likely due to recent changes that permit users to Sign in with Apple to Atlassian sites. There are more details about this you can read about over…

Hi, Sorry to hear that you are seeing this problem. There has been a recent bug in Jira Server 8.9.1 and 8.10 versions that is likely the cause here. We are tracking that bug over in JRASERVER-71217. There are some work-around steps that you can follow on that bug ticket in order to let mobile clients be able to login…

Hi @Umang Savaliya I don't know of any such checks. However I would recommend creating a support request from one of the sites in which you see this behavior. Perhaps our Cloud support team can investigate this further to find out more here. You should be able to open such as case by going to…

Hi, I understand that you are looking to upgrade Jira to a version 8.x, and have concerns about how this might impact your Bitbucket server 5.2.0. This can be a difficult question to answer, because we don't really know how you might have integrated these two products, nor do we know what version Jira is currently using.…

Hi Ashton, Sorry to hear about these database problems. That sounds frustrating. Jira server does not yet support MySQL 8 as you likely have found out the hard way. We have a list of the supported platforms I would check out for references. What I would recommend would be as follows: * In MySQL 5.7, follow the steps…

Hi, Sorry to hear about this problem. I understand that you are wanting to be able to see the Activity tab on a Jira issue, but are unable to do for some users. There is no setting for this feature to turn that on or off. So I'm not sure why you might be having this problem. It looks like you are the only user on the Cloud…

Hi, Sorry to hear about this problem. I can see that you're trying to remove a user account from a group in Jira Cloud. I tried to recreate this problem, but this appears to be working for me. I did notice that your last query looks a bit off to me. First, it looks like it has a trailing \ character which it probably…

Hi Ming, I understand that you want to be able to send a follow-up email notification to approvers after set time. Technically this is not a built in feature to Jira Service Desk server just yet. There is a feature request for this over in JSDSERVER-5941 : Approval Reminder Notification. Interestingly enough, it seems that…

Hi Alistair, I'm not sure I have a clear answer for that. I have not built a connect app to perform this action, so it's not clear to me how it might be different. But perhaps one of the coded solutions on this other thread might help shed some light on it…

That link you are referring to is the JQL search reference. That is not the same as the 'searchTerm' parameter which is used by Jira Service Desk REST API. Yes, in order to use JQL searching anywhere in Jira (REST API or web interface), users have to be licensed Jira users. It is not possible for users that are only in the…

@Katelyn Botts There are actually two different means to create issues in Jira via CSV, and these two ways are not created equally. Method #1: External system import. > System > External System Import. This method is only available to Jira Administrators, but this import can allow you to map some fields that the other…

Hi Dominik, I see that you're using Jira Cloud and trying to connect it to an email inbox in order to create issues in Jira from those inbound messages. However Jira Service Desk is going to do this differently than Jira Core or Jira Software projects will. The reason for this is because Jira Service Desk is designed to…

Hi @Oleksii Skachkov I'm not sure I fully understand your ask here. Custom fields in Jira will only return the username itself when queried directly. I believe you would have to lookup that username in order to figure out what the user_key value is. This is something that could be done in a REST API call to the endpoint…

Hi @lasmit I understand that you are looking for a means to gather customer feedback within Jira Cloud, but don't really want to burden your customers with this process. I see that you are currently having your Service Desk Agents manage this data in a separate spreadsheet. While this does separate the customer from the…

Hi Alina, I understand that you want to be able to change the font of the summary that appears on a Kanban card in Jira Software Server. While this is not something you can configure within Jira itself today, this is something that you could achieve via a CSS hack. What you could do would be to use the announcement banner…

Hi everyone, This post was originally submitted within the Jira Software category. However it seems clear to me now that this is incorrect. So I have moved this into the Confluence section, as this the correct product in question here. Please see our guide in Delete, restore, or purge a page (Cloud) or Delete or Restore a…

Hi @Ian Russel Adem The endpoint that the previous user mentioned was GET /rest/servicedeskapi/request however that specific endpoint doesn't let you search by issuekey. The searchTerm parameter in that endpoint specifically says it is only looking at the Summary field. searchTermstringFilters results to customer requests…

Don't use the username/password fields here directly. At one point in the past I know that you could use the API Token just like a password, but the way you're using that token now is just like a password. Jira Cloud REST API doesn't support using any password type fields here. Instead follow the steps in Basic auth for…

Hi @Calvin Laarakkers The original poster noted the specific Jira site where they were trying to login to in their first reply. In their case, this was specifically the Jira site being operated by mojang. So no, my links were not wrong for the original question. But I realize that the previous answer might not directly…

Hi Pierre, Sorry to hear about this problem. I understand that you have upgraded Jira server to 8.9.1, but that the page load times seem to be very slow. There are a few things that Jira will frequently have to do immediately after an upgrade, such as reindexing issues, this might account for a temporary performance…

Hi @Екатерина Соколова Sorry to hear about this problem. I believe that you are seeing a known bug here. Please see JRASERVER-71217 for more details. There is a workaround detailed there that you can follow to get past this problem. However, I wouldn't recommend this work-around to all environments. The reason for that is…

Hi @StefanD986 I took another look at my previous answer, and I do not believe it accurately answers the original question anymore. The issue I linked here of JRASERVER-65989 has been marked as resolved. However the summary of that issue appears to have been understood as the new updated project and board styling and not…

Just wanted to let you know I created a new bug for this logo lag in JSDCLOUD-9272.

Hi Gui, Thanks for those screenshots. I can see better what is happening here. Your account is showing as both a site-admin and an organization admin from what I can see from internal tools. Marco's account is only a site-admin now. But it I can understand the confusion as it appears within the Jira manage users that…

Hi Gui, You cannot actually remove an organization admin if it is the only remaining such org admin. Instead you first need to add another user to be an organization admin. You can do that by following the steps in Set up an Atlassian organization: Make a user an organization admin. Once that is done, then that new org…

Hi Pierluigi, With Jira Cloud, all instances now have the ability to use automation. With Jira Cloud's own automation, we can certainly set values for customfields when they are created, edited, transitioned, etc. There are other solutions in Marketplace that could help here as well, but I suggest automation because I'm…

Hi everyone, Took another look at this situation, and I found a few other support cases where users have reported this same kind of behavior. In those cases, we found that the network environment of those locations might not have all the IP addresses and/or domains that Atlassian has stated need to be accessible to use all…

Hi William, I understand that you have recently switched Jira to using OAuth for incoming email away from basic auth, but since that time these Jira Service Desk customer users cannot create issues in Jira. From the error message you have posted here, and the acknowledgement that these users are Jira Service Desk…