Andy Heinzer Atlassian Team

At the present time, there is not a way to configure this, nor to disable it. I believe that JRACLOUD-46282 is the more appropriate feature request in this case, the other one deals with other popup functions within Jira.

Hi @Nick Coppola I understand you are trying to help another user to login to an Atlassian Cloud site, but they are unable to receive an account password reset email. Could you please share with me either the email address or the Atlassian Account Id of that user? This way i can investigate further to see if that user is…

Just to follow up here: It looks like this was resolved in the support case of https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-396630

Hi @Piotr Iwanczuk I can see that you have a support ticket for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-395747 I would recommend following up in that support ticket so that our team can investigate this further. Andy

Hi @Mike Taute I got an update from our team. Since the last site that had that name has been deleted, it's in a state where that name is still reserved for 30 days until the data is permanently deleted. If my math is right that should mean this site name should become available on April 10th

Hi @Mike Taute I can see that there was a previous site with that name, but it has been deleted as of last month. At the moment there is no site with that name. I suspect that the name might be held within a reservation system we operate. I am reaching out to my internal team to see if i can learn more about what might be…

Hi @Ujwal Bhagat I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1121697

Hi @Raoul Kaiser Thanks for clarifying. I believe that this limitation is something we are tracking over in AI-5. It would appear that some features within Atlassian Intelligence are still defaulting to a UK version of English despite the end user's desired language settings.

I expect that a device from that time frame likely doesn't support the latest iOS 17. We have a complete list of supported browsers and mobile platforms over in https://support.atlassian.com/trello/docs/what-browsers-and-mobile-platforms-does-trello-support/ Perhaps you could install an updated browser to that older device…

Hi @David Kababyan It appears that you are currently logged into community with a gmail account, but that site has a user with an outlook address. You might need to logout here in community, then login with your other outlook credentials in order to access that specific Cloud site. Try that, Andy

Hi @Macors Romain It appears you have created a support case in https://getsupport.atlassian.com/servicedesk/customer/portal/14/CSP-328181 I would recommend following up there. Andy

Hi @Carlos Andres Lopez Ayala I have not yet found any other reports of this revision. But perhaps there is a problem with the Jira Cloud for Google Sheets app. I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1120762 so that our team can investigate…

Hi @Даниил Игонин I understand that you are unable to create an Atlassian Cloud site. It appears that you are located within Russia. Atlassian no longer operates our business in Russia and Belarus since October 2022. More details are in https://www.atlassian.com/blog/announcements/atlassian-stands-with-ukraine

Hi @Goran Drmencic I have cleared a suppression to that account from our side. Please try to resend the password reset once more now. You should be able to receive it now. Andy

Hi @Raoul Kaiser I understand that when using Atlassian Intelligence, some parts appear to be using UK English when you would prefer US English. Could you check your personal settings in https://id.atlassian.com/manage-profile/account-preferences ? Your Atlassian Cloud products should honor the selected language selected…

Hi all, Atlassian has a site dedicated to the various design aspects that I think can help here. https://atlassian.design Specifically to answer this question, you can check out the section in https://atlassian.design/components/icon-object/icon-explorer as this section contains the default Jira issue type icons in Cloud.…

Hi @Susan Chin I'd recommend creating a support case over in https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/?inquiry_category=your_account&topic=update_account There is a process our support team will need to follow to assist. Thanks Andy

I have forwarded this report to https://www.atlassian.com/trust/report-abuse I cannot action this myself, but that team should be able to review this further. Andy

This repo has been suspended, but I didn't do it. Perhaps the report to https://www.atlassian.com/trust/report-abuse was processed first. That is the way we suggest to report such abuse of our services.

Hi @Parag Kaushik I checked our system. But there are no bounced or suppressed messages to your address. This means those messages are being delivered to your mail server. They might be getting marked as spam, or there might be something else on your end that is quarantining the message. If you can't find them in spam, I'd…

Hi @Fabrício Felix Prego I found there was a suppression on your account. I have cleared this from our side. You should be able to receiving email notifications from our cloud sites now. Regards, Andy

Hi everyone, I understand that some users are confused at the usage of the term 'project' between Atlas and Jira. Being these products tend to serve different audiences, some terms could be used in another context to convey a slightly different meaning. That said, change is always possible. For example Atlassian recently…

Hi @Priyanka Singh Your site appears to have several other administrators. It would not be appropriate for Atlassian to step in this case. Instead you should reach out to one of the other site-admins. If you are unable to determine who that is for our site, then I would suggest creating a support case in…

Hi @Gil Raz It appears that site was deactivated on 12 January 2025. From that point our data retention policy only keeps that data for 60 days. In turn it seems that site was deleted already in accordance with that policy.

Hi @Gil Raz I found there was a suppression on your account from our side. I have cleared that suppression. Try to send the password reset again now, you should receive it. Andy

I think that that bug pertains to Jira issues (recently renamed to 'work items'), whereas this problem seems to be more involving a list of users (or JSM customers to be more precise). I will try to update this thread if we find a better solution here.

Hi @Annamalai I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1116615 I recommend following up in that support ticket. Thanks Andy

Hi @Thomas Yau I took a look at your account, but from what I can see there are no rejected or delayed responses from your SMTP server. From what I can see, mail is being delivered to your address. If you are not seeing this, I'd suggest checking your spam folder to see if the messages have been miscategorized as spam. If…

Hi @Selena Brown It appears that the messages are being delivered to that address from what I can see. I'd suggest that user check their spam first, and if they still cannot locate these then the next step would be to reach out to your mail administrator for help locating that message.

Hi @Josh C I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-390304