Andy Heinzer Atlassian Team

A PKIX path building error means that Jira's JVM truststore does not have one or more certificates needed in order to establish trust with the server in question. We have a KB that can help explain and diagnose the problem further over in Unable to connect to SSL services due to "PKIX Path Building Failed" error. Try…

That 401 error is a pretty clear indicator that you can't use just the username and password for authorization here. The link to the deprecation notice is more evidence of this. Jira Cloud once allowed this, but not since last year. Instead please take a closer look at Basic auth for REST APIs when trying to make such REST…

Hi, I understand that you're using the docker deployment for Jira upon an AWS ECS system, and that ECS appears to be destroying the container so often that it is forcing you to re-create the indexes in Jira manually anytime this happens. While I'm not an AWS expert, I think that you could get past this problem by using a…

That is not entirely unexpected, if the REST call is not authenticated it is very likely you would get 0 results. The search endpoints are accessibly anonymously, but Jira won't return any results that your account does not have access to view. Tell me more about how you are authenticating these REST API calls; basic auth?…

Hi, I see that you are looking to use the REST API in order to determine when an attachment was added in a comment. Technically this is not something that I expect the REST API to be able to tell you (at least not in a single call). The main reason is that attachments in Jira are bound to the specific issue in question,…

Hi Thomas, Sorry to hear about this problem. It sounds like a frustrating experience in managing Jira user license limits. I understand that adding a group of 10 users from your AD/LDAP is having the effect in Jira of exceeding the user license limit by exactly one user. A 10 user license should certainly allow up to 10…

Hi Vinisha, I see that you are using some python in order to query the Jira Software Cloud for the sprint name. But there is a problem in this approach, Sprint name is not an issue custom field exactly though. Sprint can appear as a field to Jira, but because it's a required system field in Jira Software, it doesn't always…

Another cloud site already exists with the name bizmate.atlassian.net. I can see that neither of your accounts have membership there, but site access is not something that I can grant you there. Only a site-admin of that site could grant you access there. Are you sure that is the correct site address? That site only has…

Hi everyone, I wanted to update this old thread. I have create a ticket that seeks to give end users this ability to choose their own separator (or lack of one) for this over in JRACLOUD-75109. I can certainly understand why some users would want to change this behavior. Please vote on this issue if this is something that…

Hi @dgullo I can see that your account does have a Confluence Cloud site on diegogullo.atlassian.net. However your gmail account is currently the only user on that particular site. I think I can see what is happening here. Your account is only a member of the site-admins group, and no other groups at this time. I can't see…

Hi everyone, Currently managing which users are involved on a project is something that is expected only to be managed by a Jira Administrator. An end user that is not an admin, simply does not have the permissions needed to completely remove themselves from a project. But I can see how this would be a useful thing to have…

Hi Angela, Took another look at your site today, and I can see that the other user, May C., is now a member of the following groups confluence-users, Accounting Team1, jira-core-users. In turn that will at least grant May access to Confluence, and Jira Core here. But that does not grant May product access to Jira Software.…

Hi Easwaran, If I understand correctly, you are trying to make a REST API call to search for some issues in Jira Cloud. However the error you are getting back is usually an indication of one or more problems with the request, such as: * The project does not exist * Your account does not have access to browse that project *…

Hi @Angela Lim I understand that you have invited another user to join your Jira Cloud site, but this user cannot login. I took a closer look at your site and only found two users. This other account currently is only a member of the group called 'confluence-users'. This does not permit that user to be able to use the Jira…

Hi @arielbarros This is a bug that we tracked in JRASERVER-69609. This was fixed back in 8.3.2 and 8.4.0. If you happen to be running a Jira Server 8.2.x or before 8.3.2, then you would need to upgrade Jira in order to one of these versions or higher in order to correct this. Let me know if you happen to be running a newer…

Hi @Jack Hunter _HeroCoders_ Thanks for the feedback here. I have reached out to our documentation team to review this again. I believe I misunderstood the first request, but now I can see that there is value to make the distinction between not compatible and reduced functionality. Ultimately, I am very much in favor of…

Ok, so I had to play with this a bit to get it working, but yes, it is possible to get these values over to another issue using automation's smart values. The problem here is that because these are project rules, the list of available fields is limited to fields in that original project. So we can't directly select the…

Hi Sergey, Thanks for reporting this issue. However it's not clear to me just yet if this is a problem specifically with Jira or potentially in regards to the reverse proxy configuration here. I have created a support case so that we can better understand your environment and the scope of this. Please see…

Hi Karel, I see that you are getting an error message in Jira when trying to connect it to this SMTP server. However I have not found any other support cases in Jira that have shown this particular error message. I would be interested to see if we can try to gather some more detailed logging from Jira to better understand…

Hi Ben, Thanks for all the screenshots and the description here. I can see what you are trying to do here. I understand that you are trying to use automation in Jira Cloud in order to create a new issue in another project and in the process copy/sync a custom field value from the source issue into this destination issue.…

Hi Catherine, I understand that you're using Jira Service Desk Server and want to be able to automatically change the Customer Request Type field based on some criteria of the initial request. If you're not familiar with the difference between a request and an issue, please check out Jira Service Desk: Issues vs. Requests.…

@Jack Hunter _HeroCoders_ Well there in lies the problem. Free Cloud sites don't have direct access to Atlassian support portal at all. All support for Free Cloud plans is provided here in Community. More details are explained in Atlassian Support Offerings. In cases like this that require such intervention of support, we…

Howdy, I would be interested to learn more about the specific apps you have tried to install here. I see that you're using the free plan for Jira Cloud. There are some known limitations of the free plans Atlassian has documented in Limitations in Jira Cloud Free plans. This also includes a list of known marketplace apps…

Sorry to hear about this problem. You should be able to create a backup for server if there are no next-gen projects. I created a support case for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-597868 I was somewhat unclear as to which Cloud site you were having this problem on. I see you…

Hi Karolina, I understand that you have Jira Service Desk Agents that are not getting notifications when using a reply to customer transition. However I don't necessarily expect them to get a notification when this happens. Mainly because these agents tend to be the user that causes that action. Even if the notification…

Hi, I understand that you have a particular Safari browser that is unable to load pages in Jira Cloud. It's very strange that this works just fine with another browser, or with Safari on a different machine. That makes it lean towards the idea that your session in your browser might have some kind of corruption.…

Try these steps. * Stop Jira * Run the following SQL commanddelete from pluginstate where pluginkey='com.atlassian.servicedesk.application'; * Start Jira again. This will remove that single entry in that table with that pluginkey. This being marked as disabled will prevent Jira Service Desk from loading when Jira starts…

Well your version is not the problem here. I suspect that your Jira application is unable to connect to our Marketplace site and in turn the Jira application is unable to confirm what versions of apps/plugins are compatible with your Jira site. This most commonly happens in networks that might be restricting Jira's…

I am open to the idea that this could be some kind of bug. But in order for us to make a bug ticket about it, I need to have steps to reproduce this problem. So far I can figure out what it takes to generate this problem. Is this Jira site by chance integrated with Crowd? Do you see any errors in the browse console when…

I found one other case that appeared to have the same error, but it was not this version. In that case the admin changed the connector port from 8080 to 8085 in both Jira's server.xml and in their proxy configuration as a means to resolve this. Do you still have the 4.4.2 version up and running? Are the hostnames…