Andy Heinzer Atlassian Team

You could try to take a closer look at your announcement banner. Sometimes admins can put in HTML or javascript code in this to modify the appearance of the site. If you have some code here, you could temporarily remove it from there to test if this makes any difference. If not though, I'm not sure what else could cause…

Hi, Sorry to hear about this problem. I can see that you are trying to install a windows service so Jira can startup automatically, but it's clear from the output here that this is not working as designed. I actually came across a bug for this specific behavior in Jira 8.11.0. Please see JRASERVER-71475 for more details.…

Hi Mohamed, I understand this is Jira Server, and that you are unable to see the option within the System menu for the Password Policy. The fact that you can visit that URL directly shows you have permissions here. So I don't know why that link does not appear on that screenshot you posted. Could you please let me know…

Hi Lukas, It looks like your android application is trying to create an OAuth 2.0 connection here. Jira Cloud can be integrated via OAuth 2.0. We have documented how to do this over in OAuth 2.0 (3LO) for apps. I believe that you would need to create your own app in Jira Cloud in order to get these other values. I hope…

Hi Benjamin, I understand you are trying to edit an existing comment on a Jira issue in Jira Service Desk Cloud. I would venture a guess to say that you are probably trying to use PUT /rest/api/3/issue/{issueIdOrKey}/comment/{id} endpoint to do this. Your payload looks very close, but I noticed that you have a value of…

Hi Willie, I am confused over this question. I am afraid that I don't understand what this problem you have described has to do with Jira or Jira Service Desk. Out of the box, Jira doesn't manage billing and accounting in the nature you describe. Furthermore the screenshots you posted don't appear to originate from any…

Atlassian deprecated cookie based auth and the use of passwords in basic auth last year. The deprecation notice has more details about this in https://developer.atlassian.com/cloud/jira/platform/deprecation-notice-basic-auth-and-cookie-based-auth/ It does note The following Jira Cloud REST API endpoint will be removed: *…

Hi Tim, For your question I see that you are specifically looking for which icons you can choose from for priorities. This is not something that the priority settings let you see. I created a request about this over in JRACLOUD-74639. I believe this feature is a hold over from the days of Jira Server when the admin was…

Hi Rafael, I see that you're using automation in Jira Cloud, and then using the lookup issues action. When you create a project rule, then this action is limited to the scope of that project. Meaning that all JQL searches have to be within that project (project=abc). Hence when you are trying to use the JQL of…

Hi Dmytro, While quick filters do sound like the correct answer here, unfortunately, next-gen projects in Jira do not yet have this ability. We have a feature request tracking this in JSWCLOUD-17446. There still are some limited filtering options on a next-gen boards you could still try to use to restrict the issues…

Hi Brad, The Mac app for Jira Cloud cannot currently configure board settings like you can in the web interface. Not all feature in the web interface will exist in the Mac app. I have create a feature request for this ability in app over in JRACLOUD-75048. I would recommend watching this ticket for updates on this. Thanks…

Hi, Thanks for reporting this. I found that I was able to reproduce this same problem. Jira is automatically renaming these attachments if there exists another file by the same name on the issue, but the text editors reference to that newly uploaded (and renamed) file is not correctly referencing the logical file that user…

Hi Andrej, I see that you have recently upgrade Jira and Jira Service Desk, but since that time you seem to be getting a mixed content error message where pages are not loading correctly. This mixed content here will happen for a couple of different reasons: * The Base URL in Jira is set to use the HTTP value, but the page…

That is the correct build number for the 8.11.0 release. (v8.11.0#811001-sha1:80088f0) is the exact build number I see in the footer of most pages of my Jira site. My own values here: Version8.11.0Build Number811001Build DateMon Jul 13 00:00:00 CDT 2020Build Revision80088f01d75d98b126dbf4f3763c1b8161d5db6b It might be…

Hi @[deleted], Thanks for posting the video, I can see that Jira Service Desk is trying to install here, but that some critical plugins here are remaining disabled. This tends to happen because Jira Service Desk requires a previous upgrade through another version that has not happened yet. Did you have Jira Service Desk…

Hi Miguel, Sorry to hear about this problem. It looks like you have Jira Service Desk installed, but that it might not be starting up completely when Jira starts. Try running the following SQL to see what plugins are disabled in Jira: select * from pluginstate; This can show us all the plugins that are disabled within…

Hi, I understand that you are using Jira Server, and looking to find out more about what permissions each user has to a particular issue. The endpoint of GET /rest/api/2/issue/{issueIdOrKey} can use the expand parameter to get the editmeta data. However that editmeta is only intended to show what you can edit as a user on…

Hi @tan aik tat I understand that you have a 10 user starter license now, but want to upgrade to the 25 user license. The fact that the SEN numbers here are different is not a limiting factor here. However I can see that from the error message you are getting, that there might be some other problem here. I was able to…

Hi Vikranth, I see that you are using Jira Cloud and want to be able to search for issues that once had a particular label. This is not currently possible to do within Jira Cloud. While the JQL WAS operator can be used on some system fields, this is limited to the Assignee, Fix Version, Priority, Reporter, Resolution,…

Hi, Sorry to hear about this problem. The error message you mentioned is commonly seen when running an EAP version of Jira. These are early access program versions of Jira, in cases like this those versions are not listed in Marketplace, which in turn can cause the message you have seen here. What version of Jira Server…

Hi Endre, First you have to create a filter. In order to do that you will first need to go to the Issue Navigator in Jira, make a search of some kind, and from there you can then save your search as a filter. Only after you have saved that filter, will you be able to select it from within a gadget in a dashboard. If you're…

Hi Chaz, I understand that you're using Bitbucket with Jira Cloud and want to provide some kind of feedback do the developers when making a commit, based on whether or not this custom field in Jira Cloud has a value defined for it. The automation is happening within Jira. However commits would be happening either from a…

Hi, I understand that you created an application in Angular in order to interact with Jira Service Desk Cloud APIs, but that in the process of this you are getting a preflight CORS request that is blocked. This is not something that Jira Cloud's Whitelist/Allowlist will permit. Please see the related thread in…

Hi Philip, I understand that you are using Opsgenie with Jira Service Desk Cloud here, but that alerts from Opsgenie appear to be getting created within two different Jira Service Desk projects for the same event. I am not sure how exactly this is happening here. When setting up the integration in Opsgenie, there are…

Hi Fabrice, Sorry to hear about this problem. I understand that there are a few users that have not received their invitation email from Atlassian Cloud. It is possible that an individual address might have failed to send initially. That can happen when the the user is invited within Atlassian Cloud, but say for example…

Hi, Sorry to hear about this problem. I understand that you're running Jira Sever and finding that visiting pages appears to frequently have your session logged out again and again. This is actually a common scenario to see when running other Atlassian server products together on the same site domain, such as Confluence,…

Hi, Sorry to hear about this problem with importing an xml backup into Jira. Unfortunately, this information is not enough for us to understand why this is happening just yet. I would also be interested to see if we can take a closer look at the $JIRAINSTALL/logs/catalina.out file. This is another log location that…

It depends on which platform of Jira Service Desk you are using. For example, Jira Server has had this ability since Jira Service Desk 3.7, tracked in JSDSERVER-1211. However the corresponding Jira Cloud issue is still in progress as of today in JSDCLOUD-1211. For Jira Cloud, I think the work-around I mentioned in my…

Hi Gerhard, I created a suggestion for this over in JSDSERVER-6970.

Hi, Thanks for posting a very detailed description of what you are trying to do here. Unfortunately, Jira Service Desk (JSD) Server has a limited number of predefined fields that can be included in the payload when sending a webhook via the automation built into JSD. This does not currently extend itself to any of the…