Andy Heinzer Atlassian Team

Hi Jayesh, I am not familiar with using Mule, however perhaps I can help with more of the aspects that Jira Cloud's REST API is expecting here. In my own testing, I have been able to upload attachments using the REST API in Jira Cloud, but when I do this, I wasn't using the 'application/octet-stream' that you appear to…

Hi Albert, Sorry to hear about this problem. I understand that you are looking to use the smart commit here in order to transition an issue, but that this is not working as expected. I did some research on the topic and found another support case where a user was having the exact same problem. It appears to be due to a…

Thanks for the additional information. I walked back through the steps in Importing data from CSV and specifically the section on creating sub-tasks. And I think I can see a scenario that would have caused this behavior now. It looks like you are re-using the actual issue id here for the parent issue (42847), however there…

Hi, If I understand your request, you are looking to confirm if Jira Service Management can be made to be Title 21 CFR Part 11 compliant. In the current state, I do not believe that it is. However we have a related feature request for this over in JRACLOUD-69893. And that particular ticket does indicate that there are a…

Hi Mark, If I understand correctly here it sounds like there is a problem in regards to the way in which subtasks are being mapped to the parent issue when being imported from a CSV file. Could you please let me know more about your Jira instance? For example, this question is tagged as Jira Server, could you let me know…

Hi, I understand that you are expecting to be able to connect to a Jira Cloud site here from another service, but instead you are getting an invalid credential error. While I am not familiar with using ServiceNow, I have an idea about why this might not be working. What kind of credentials are needed for this utility? Is…

Hi Faizan, I understand you recently upgrade Jira to 8.5.9, and since that time you are unable to create issues in Jira since that time. However I'm not sure I understand where there would be a user picker in the process of creating an issue in Jira to prevent this. * Could you post a screenshot of the exact error you see…

Hi, I see that you are using Jira Server and have noticed some differences between two different accounts in regards to what filters can be seen by each. The reason for this could be the permissions of the account directly, or it might be a matter of group membership/project role membership, or there could be other factors…

Hi, I see that you are looking to import some data from Redmine into Jira, but are unable to find the Redmine importer in Jira server 8.12.2. The reason for this is that Atlassian deprecated the importers plugin a few months ago. You can read the announcement about it over in Jira Server 8.3 End of support announcements.…

I created a feature request for what I believe most end users want to see here. One for Cloud: JRACLOUD-75105 and one for Server/Data Center: JRASERVER-71544. Those feature requests specifically seek to allow an end user to remove themselves from a project. Currently an administrator level rights are needed in order to…

Hi @Srikanth Ganipisetty Sure thing. This gets confusing quickly because all versions of Jira Server starting with 8.7.0 and higher, that have not previously included any HTML tags in a field description will find that this won't work by default. In that version we shipped JRASERVER-70859 which disabled this for new Jira…

Hi, Just wanted to clarify a bit here. Starting with Jira Server 8.7.0, we turned off HTML support for custom field descriptions by default. This was shipped in JRASERVER-70859 : Disallow HTML in custom field descriptions and list item values by default. That said though, it is still possible to enable this feature as…

@Vincent Roger my apologies. I saw that Metin has a 10 user starter license. Those licenses cannot have their user seats increased. The only way to increase those is to actually purchase a new license, which won't be possible for after Feb 2021 because no new licenses can be created after that date. I have edited my…

Hi @Metin _savignano software solutions_ Even if you cannot create a single new license for the entire 3 year term, all existing server licenses can still be renewed until at least February 2024. You could certainly create a license today for a 12 or 24 month term, and then continue to renew that before it expires. Just…

Hi Ryan, There are nodejs examples of using OAuth over in https://bitbucket.org/atlassianlabs/atlassian-oauth-examples/src/master/nodejs/ The parent repo also has other examples for languages such as php, java, perl, python, etc https://bitbucket.org/atlassianlabs/atlassian-oauth-examples/

Hi I see that you have found a discrepancy between the estimation hours in the burndown chart versus the estimations and time remaining found in the sprint report. However, if I am understanding your concern correctly, this is actually expected. The main reason for this difference is also explained in View and understand…

Hi everyone, This thread is 5 year old and unfortunately some of the links are now defunct. If you are looking to use OAuth with Atlassian products, I would recommend a couple of different resources depending on which platform you are connecting to (Atlassian Cloud versus our Server/Data Center products). For Cloud: *…

Hi Muhammed, I see that you are looking to be able to use the event type that triggers the webhook as a substitution variable in the webhook URL itself. This is not something that the webhooks in Jira Server or Jira Cloud can do today. I have created a pair of feature requests for this ability over in JRACLOUD-75680 and…

Hi Jordan, Thanks for explaining in details what you are looking to do here. I understand that the sub-filter on a kanban board is not working the way you expect here in regards to what epics appear in that epic panel. However the sub-filter is only designed to restrict what issues appear on that board as cards (stories,…

Hi, Jira does not have the native ability to configure this on a per field basis today. The only way I am aware to accomplish this is to follow the steps we have documented such as in Display standard dates in Jira server. But as you have mentioned this becomes a global setting that applies then to all date fields. That…

Unfortunately, this is a problem for all Jira server versions 7.4 and higher. We are tracking this limitation in the bug ticket of JRASERVER-66224. Sorry to report that we do not have a clear work-around for this limitation at this time. I would watch that bug ticket for any updates to this. Andy

I know it is possible to do with Automation or even the Automation Lite editions in Jira Server. With automation you could create a rule to check the contents of the description field and if it does not contain your specific word, execute the transition to close the issue as the action. In this case, I set the trigger to…

You are correct, you can just use the Jira Service Management (formerly known as Jira Service Desk) installation package. Found at https://www.atlassian.com/software/jira/service-management/download This installation package includes the Jira Core base in addition to the Jira Service Management application. I would…

Active database connections are not expected to close. Only inactive database connections will eventually be closed. If an end user were to forcibly close a database connection, this would likely cause a failure in the Jira application itself. Jira is expected to manage its own database connection pool, and it does that.…

Hi, I can see that you are getting an XRSF error in the browser. This is a cross site request forgery protection feature in Jira. I can see that these two sites (Jira and sharepoint) are running on different URL domains. That could be a factor for seeing this error today. Flashback to February of this year when Google…

Hi everyone, Thanks for asking for an update here. I have create a new feature request that explicitly requests the Cloud new issue view be implemented in Jira Server and Data Center editions. You can track that request in JRASERVER-71874. However I still do not have any clear information on if or when this Cloud feature…

Hi Roy, You are correct in that the link you posted of Microsoft: Atlassian Jira and Confluence admin guide for Azure Active Directory does not apply to this particular case. Specifically that document applies to the Server versions of Jira and Confluence. But we can see that clearly this is an Atlassian Cloud request for…

Hi Rodion, I understand that you are making this same REST API call, but that at least once you got back a 404 error here. It appears that you are using OAuth 2 in order to authorize here. I only mention it because it appears that your calls are going to the api.atlassian.com address and then using the…

Hi @lars.bruhn Thanks for asking the followup question here. I took another look at this recently and I found an inconsistent behavior for this additional rank field in Cloud. Back in March of this year I was getting a different limitation here. However since then, I found that I kept getting an error message of Ranking is…

Hi Patrice, I understand that you have a current Jira Core license for server and are looking for the equivalent license type in Data Center. Unfortunately, Atlassian has never offered Jira Core Data Center licenses. In order to license Jira to use data center, you will need to either apply a Jira Software Data Center or a…