Andy Heinzer Atlassian Team

Hi @[deleted] Sorry to hear about this problem. However that address is one that Atlassian Cloud services requires to be able to load in order to correctly display your Cloud site to you. We have a complete list of domains and IP addresses that you will need access to documented in…

Hi Stefan, Sorry to hear about this problem. I would like to try to investigate this problem more closely, but in order to do that I have had to create a support case on your behalf. You can access this support case over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-653388 We have requested your…

Hi @Domantas Giedraitis I understand that you are looking for a way to get notifications on the page directly say when someone else assigns the issue when you might have two or more users looking at the issue at one time. While Jira Cloud does not have this direct ability at this time, you might want to take a look at the…

Is it possible that you are connecting this new Jira installation to an existing database that is use by another Jira application that is currently running? That would explain the setup wizard's error in regards to your database not being empty and could explain the startup problem here. When Jira is started, there tends…

Hi Riki, If I understand the concern here is that two different users are seeing different potential values for the Component field. This should not happen when both users are viewing the same project. Components are bound to the project they are created in, but they are not in any way restricted as to which users see…

The $JIRAHOME/dbconfig.xml file will contain the settings that Jira is trying to use to connect to that database. So yes, it could be a configuration there. But this kind of error could also be caused by the sql user/permissions that was setup here (that Jira is trying to use to connect to that database). The Connecting to…

Hi @Bill Sheboy, I don't have a single recommendation for what all Cloud sites should do in this case. In some specific cases, there are Cloud users that cannot make this change yet because it breaks some functionality that they depend upon. In those cases like that we expect that a site-admin on that Cloud site would log…

Hi Josh, Sorry to hear about this problem. I understand that you are trying to choose a name for your cloud site, but appear to be unable to do so. I can see that from my end, it looks like your site has already been created. This site currently has a name of https://team-1618540664965.atlassian.net This is a default name…

Ah, thanks for clarifying. While you can specify the issuekey in the URL as a path parameter (such as https://url/endpoint?issue=ABC-456), the problem with your approach here is that the other value that you want to change cannot be passed in the path parameter (as part of the URL itself). But, you should still be able to…

Hi Alfredo, I understand that you are trying to update an issue in Jira Cloud by sending Jira a webhook from another application. Are you using automation in Jira Cloud to do this? Because I think this way is easier to setup for changes like this. More details on this are in…

I'm not sure I understand your question. But the most common explanation here is that Jira will not show commits on an issue if the smart commit syntax was not used (for example if the commit message does not contain the issuekey e.g. ABC-321).

@Bill Sheboy Is that the intention of the "fix" (move everyone to new-view) Yes, however I should have detailed that this fix was reported to us by the site-admin before we really investigated the case here. or is there still an issue with people still being on old-view, and they are being left on it for some reason? (e.g.…

Just to clarify for anyone else that comes across this problem, a site-admin was able to use the 'Move all users to the new issue view' option in order to correct this.

Hi @Виталий Дутов I understand that you have setup the Github for Jira Cloud app, but are unable to see such development information from within Jira. However it is unclear to me if this was working for you previously, or if this problem is on a new integration. If this is a new integration, then you should be aware that…

Hi @Levente Takács Sorry to hear about this problem. If I understand correctly, you are not able to enable this new issue view and you are only seeing the old issue view. I have created a support case on your behalf so that we can investigate this further.…

Hi @Сергей I understand that you are creating a Connect app, but want to utilize OAuth 1.0 within it. Connect apps are not really expected to use OAuth 1.0. There are several different means to authenticating to the REST API of Jira Cloud, but which one you should use will changed depending on the kind of app or…

Hi, I understand that you are using the REST API to try to extract some json data from Confluence, but that this is not working as expected here. I believe I know why this happening now. The output of your curl by itself (without the pipe) tends to show some additional lines of output that are not really json. In this…

Hi, If I understand the concern here, it's that when using Jira Server and enabling a custom password policy that users can still reset their password to use the same value despite the settings in the policy. I tried to recreate this problem in 8.16.0, but so far I have not been able to do so. Here were my settings: In my…

Hi Tim, I understand that you're using some version of Jira Server (or Data Center), and are trying to get back the createmeta data for some specific issuetypes in a project, but in the process of doing so are not getting back any results. Not sure which version you are using, 9.0 has not been released yet, and 8.16.0 is…

Interesting, I had not though of trying to use the path parameters passed as headers. Does that actually work? In all the examples I have used with REST calls to Jira, the path parameters are appended to the end of the URI itself, with the first parameter prefixed by the '?' character, and each subsequent parameter…

Hi Simon, The tasks you see on a next-gen board are being stored as issues within Jira. The most straightforward means to export these would be to search for those issues. Next-gen boards only show issues in that project. So we can tell that you would likely need to just search for the issues in that project. You can do…

Hi @Romo Fernandez, Matias I understand that you are trying to get back some data from Jira Cloud REST API in regards to issues that appear on a board or sprint, but are running into problems with pagination in the response. Sorry to hear that, I can see this has been frustrating so far. The experimental header is…

Hi @Lalit Kumar Sorry to hear about this problem. However I believe that the documentation you are referring to here is for our Jira Server/Data Center editions as seen in https://confluence.atlassian.com/adminjiraserver/improving-instance-stability-with-rate-limiting-983794911.html However this Community posts makes it…

Hi Nareg, I think I see what you are trying to do there. However I don't believe this will be possible to do with automation in Jira Cloud. The main reason is that, while some custom fields in Jira can store an array of values, automation does not have a clear means for you to iterate through those values in a loop so that…

Hi Stephan, If I understand the problem here, you first started working with Jira Service Management in Cloud, and then found that the project creation types are not showing the exact same options in the Server platform. There sometimes are these differences in platforms, as the Cloud and Server products do not always have…

Hi Emre, Sorry to hear about this problem. If I understand correctly you are the developer of this plugin, but some of your customers on our Cloud platform are having problems using your app after importing data from various sources. While I do not know exactly what values exist in the atlassian_host table you have…

Hi Syed, Sorry about this problem. There was a problem in regards to this app. Atlassian has released an updated version of this app today. Updating this app will correct this problem. A site-admin can do this manually by going to Apps -> Manage your apps. I hope this helps. Andy

Hi @Nikita Sevostyanov While I'm not an expert in this particular integration, I believe I found the answer here. Check out the Readme.md in https://github.com/jenkinsci/atlassian-jira-software-cloud-plugin it indicates that we use a post step to send deployment data to Jira and the relevant issues. Here,…

Hi @[deleted] Sorry for the inconvenience here, however I have confirmed that there was a problem with this integration app that was causing this behavior. Atlassian has released an updated version of this app that will correct this problem. A site-admin can manually perform this update by going to Apps -> Manage your…

Hi everyone, Sorry for the inconvenience here, however I have confirmed that there was a problem with this integration app that was causing this behavior. Atlassian has released an updated version of this app that will correct this problem. A site-admin can manually perform this update by going to Apps -> Manage your apps.…