Andy Heinzer Atlassian Team

Hi Daniel, At the moment, this is not possible. However I found an existing feature request for this for the server/data center version over in JSDSERVER-7150. So I cloned that issue for tracking in our Cloud version, please see JSDCLOUD-9836.

Hi @Daniel Kuhl - I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-648168 I suspect we will need to take a closer look at your site to better understand the cause here. I can see that @Alexandra Hu also has created a support case for this as well. @Paul…

Hi, I understand that you have a the Gitlab for Jira Cloud app installed to your Cloud site and are wanting to sync the labels on a Gitlab Merge Request to a corresponding issue status for an issue in Jira. So far I have not found an exact solution for your ask here. I did investigate this to see if perhaps we could use…

@Hong Nguyen Yes the linkedIssues() function is only able to accept a single issue key as input.

Hi everyone, Anytime Confluence fails to start up, you could see this kind of behavior. However there are multiple different potential causes for this. Because of this, we fear that many users are simply getting frustrated to not find a clear solution right away to this. The atlassian-confluence.log file and/or the…

Hi Sean, I think I see what you are trying to do here. So I tried to setup my own Jira Cloud site using the Github for Jira integration and then try to setup the same automation rule in my own environment. In my case, I was creating a new pull request that created a new branch called develop. And from there I was then…

Ah, yes that is another possible cause of the problem here. When a version has been archived in a project, you are no longer able to add that version or remove it from any issues. It is intended to act as a historical snapshot of that version according to our documentation in Manage versions. You can see the same behavior…

Hi @ss I understand that you are wanting to rename the space key on a Confluence Server instance. This is not something that Confluence can do right now. However we do have feature requests for this over in CONFSERVER-2085 for Confluence Server or CONFCLOUD-2085 for Confluence Cloud. At the moment, I do not have a…

Hi @mrytikov I see that you are trying to use the REST API in Jira Cloud in order to add/remove/set fixVersions on an issue. I took a closer look at your payloads here, and I think I found the problem. First thing is that, in general, we use the 'fields' when creating the issue, the 'update' directive when updating the…

Hi Tony, That support case was created at the gmail.com email address in which was used to create this Community thread. It looks like you are now commenting to this ticket with a different email account with a different domain name, which both Community and the other support channel are seeing as a different account. You…

Hi all, Sorry for the inconvenience. There was a problem that affected some Jira Cloud sites that would generate that error. We posted an update to the statuspage about it over in https://jira-core.status.atlassian.com/incidents/p8k5gn60r8zr At this time the problem has been resolved. Andy

Hi all, Sorry for the inconvenience. There was a problem that affected some Jira Cloud sites that would generate that error. We posted an update to the statuspage about it over in https://jira-core.status.atlassian.com/incidents/p8k5gn60r8zr At this time the problem has been resolved. Andy

Hi Tony, I created a ticket for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-645954 and requested site access from you. Once we get your consent there we can investigate this further. Cheers, Andy

Hi @tony ororke Sorry to hear about this problem. I took a quick look at your site, and it appears that your account is only a member of the site-admins group. This poses a potential problem as it might be possible that as a site-admin, you have admin control, but not product access. Please see the details in Update…

Hi everyone, At the time this question was originally posted, it was not possible within Jira Software to re-open a closed sprint. However that has all changed a few years ago. For situations like this, you can follow the steps in Reopen a sprint. From there you can then make adjustments to the sprint if you like. This is…

Hi Jan, Sorry to hear about this. I believe this is a known bug. Please see CONFCLOUD-59512 for more details. The suggested workaround is to use the print option within your browser, such as Chrome of Firefox and then if needed try to export/save to PDF from that view. Perhaps that will help in the mean time. Cheers, Andy

Hi Paul, Sorry to hear about this problem. I can see that this app is installed to your Cloud site. I tried to search out for that specific error on your site via some internal logging, but I have not been able to find a clear cause of this error. I would like to see if we can gather some more information here. Are there…

Hi @Björn David Unfortunately, this is not currently possible with this integration. But I hear your request and so I have created a suggestion in regards to this over in JRACLOUD-76232 - Microsoft Teams for Jira Cloud should support file uploads to the issue attachments. I would recommend watching that issue for updates.…

Hi Michael, I think I understand what you are trying to do here with JQL in Jira Cloud. However the linkedIssue function in Jira is not able to accept a filter as part of the input to that function. That function only accepts specific issue keys that you enter there. We have an existing feature request over in…

Hi everyone, Over the last 5 years this topic has racked up a lot of views. In an effort to try to better serve users that come across this post, here is an updated answer. TL:DR Only classic Kanban type boards are currently able to display subtask issue types in the backlog. Classic Scrum type boards are not able to show…

Hi everyone, This thread has been highly viewed over the years in Community. In an effort to try to help improve the user expectation around this topic, I want to post an updated response here. As others have already explained in this thread, the way this particular integration feature is designed within Jira and…

Hi everyone, This feels like a fairly common ask for Jira. I understand that some users would like to create new issues within Jira that follow some kind of pre-populated data in order to streamline the ticket creation process. Some users are seeking to be able to set a default value for system fields like Description, but…

I agree that Jared’s answer here is the correct answer to the original question. When dealing with boards in Jira Software, it is the workflow that controls which statuses can issue can move into. So although the board might not let you move an issue into a particular status from another status, most often this is due to…

Hi everyone, We have identified this question as having lots of views, but not all users find this to be helpful. In an effort to try to improve the quality of this post, here is a new answer that should help address this common question. At the time this question was originally posted, Jira was a bit more limited in the…

Hi everyone, We have identified this topic as a highly viewed Community post. In order to better serve all users that come across this post, here is an updated answer I hope will address the majority of visitors to this thread. Yes, you can export Jira issues into a CSV format. The most direct way to do this is to first…

Hi everyone, This question has received a lot of attention. In order to try to more easily help others find helpful information on this topic, here is an updated answer. You can use the Advanced JQL searching to find which issues a particular users has transitioned into a specific status. The example provided previously…

Hi I see that you are viewing the velocity report, but seeing unexpected results here. I tried in my own Cloud site to reproduce this behavior based on the information you provided, but so far I am not able to recreate this problem. I suspect that there might be something else different in your environment that we have not…

Hi Melanie, I see that you are looking to create issues within Jira in order to track issues on the topic of UX that might span across several projects. While I can understand the thought process here to try to first create all these issues into a single project and then create linked issues in the appropriate project, I…

Some Jira sites will not return all issues when you use a blank JQL query. But then again some will. It has become an administrator setting that can be helpful to improve overall performance. Instead of using that query, try to at least enter something in the JQL, such as 'Order by created'…

@Callum Carlile _Automation Consultants_ In both Account preferences of English US and English UK, number fields are using commas to separate thousands values. However if these custom fields are not number fields, but rather some kind of custom field type, such as a text field, then these values would never be expected to…