Andy Heinzer Atlassian Team

Hi Danny, Sorry to hear about this problem. I created a support case on your behalf which you can access over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-716047 I suspect that our support team will want to take a closer look at your Cloud environment to better understand this problem. Andy

Thanks for that additional information. It sounds like you need to be capturing what location the customer is referencing. I would suggest that you add a custom field to the request type as a means to try to capture that. Details on how to do that are in Customize the fields of a request type. The advantage of this…

Hi Santhosh, If you're using Jira Cloud, then I would actually suggest trying to set this up using Jira Automation. The reason for this is that, automation makes it much easier to detect a specific field changing, as well as then setup actions to happen because of this, including sending a web request (also known as a…

Hi Glaydson, Thanks for that screenshot. I have tried to recreate this problem, but so far I have been unable to. I thought that perhaps the problem might be caused by Portuguese characters, but that does not seem to be the issue here. I spoke with a colleague and he suggested that you copy that JQL formula, and then…

Hi Janice, It sounds like something else is happening to a message in that mailbox here, like perhaps someone else is accessing the messages in the mailbox before Jira is. If that happens it can sometimes affect the mailhandlers ability to access that message and understand if it has been processed already or not. However…

Hi @ArunRaghavendar.A I understand that you are migrating from a Jira Server to Jira Cloud site and have some concerns regarding the differences in REST API of Jira Software (Agile) endpoints. The first link you posted is specifically about the Jira platform REST API, these don't include Jira Software specific…

Hi Glaydson, There is another report of Jira for Sheets not being able to load data. It appears that many users have had to re-authorize that app in order to reestablish the connection recently. There are steps you can follow over in…

Hi Hannes, I see that you created a support case for this problem already. For the sake of other users that might encounter this problem, we are tracking a bug relating to this error message over in https://jira.atlassian.com/browse/MIG-896 While that bug ticket currently has a workaround to enable a dark feature in Jira…

Automation can be used to set the Sprint field of an issue. However within Automation, there currently is not a good means to differentiate between the multiple possible sprints that could exist on a board. When using the action Edit Field, choosing the Sprint field, the options provided will include either the Active or…

Hi Mick, There is a REST API endpoint for retrieving deployment data, you can see that over in GET /rest/deployments/0.1/pipelines/{pipelineId}/environments/{environmentId}/deployments/{deploymentSequenceNumber}. However this endpoint is a bit different than many of our other endpoints in that the authorization requires…

@Srikanth Ganipisetty You won't have permissions to view it. But I can tell you that this issue (posted by the original question asker) appears to have been caused by a connectivity issue between the Jira application and the LDAP server that Jira was configured to use. We were not able to gather any logs in that case, so I…

For Jira Cloud there is a REST API endpoint as well in PUT /rest/agile/1.0/issue/rank that can set the Rank of an issue. However this can only be used for issues that already exist within Jira. This does not create new issues as the original post asked to be able to do.

Looking back at this problem, there was an outage with our Cloud Media service on the date/time in question. More details about this incident are in https://jira-software.status.atlassian.com/incidents/b06y52dmc2lz Sorry for the inconvenience here. In the future, I recommend checking out our statuspage over in…

Hi Glaydson, The Jira Cloud for Sheets add-on does have this function, but it has to be enabled within the settings of that add-on in Sheets. You can do this within Sheets by going to Extensions > Jira Cloud for Sheets > Open. From the menu that appears on the right, click the Settings link. Here you can enable that…

Hi Femina, JWT tokens can be used to retrieve REST API info, but this is only available through our Connect framework. More information is available in Understanding JWT for Connect apps. If this framework is not what you are looking for then perhaps take a look at the Security overview, as it explains the other ways you…

Hi @Jeferson Barros If I understand your request, you are wanting to be able to have users in the customer role use the customer portal for leaving CSAT survey results. This is not currently possible, but there is a feature request for this over in JSDCLOUD-8055. I would recommend watching and voting for that request if…

Hi Sherri, I'm not sure I understand what field this is here. In my own Cloud site, I don't seem to have this projected end date. So it might be that this is a custom field in your Jira Cloud site, or that this might be some functionality provided by an app/add-on to Jira Cloud. Would it be possible for you to share with…

Hi Nuno, I took a closer look at your Jira Cloud site, it appears that you are running this app Issue Templates for Jira. The functionalities of that Marketplace app are only available within the web UI of your Jira Cloud site. In turn our Jira Cloud app for Mac is not able to provide the functionality of this add-on. We…

Hi @Danielle Mitchell I found there was a previously bounced email attempted to be sent your address. This can cause our system to prevent other messages from being sent there. I have removed this blocked entry from our system. In turn you should be able to receive notifications now. I hope this helps. Andy

Hi, I am not familiar with another product called Integrity, however Jira Cloud has a generic CSV import method available to it. Using this method you can import attachments as well. Please see the details in Import data from a CSV file Within the document is a section called Importing attachments that contains more…

Hi @Chris Brownrigg Sorry for the inconvenience here. Thanks for taking the time to report this site to us. I have engaged with my anti-abuse team internally here at Atlassian and they have reported that this site has since been taken down. For the time being, you are also able to send an email directly to…

Hi @Thành Vũ If I understand correctly, you have recently migrated Jira from Cloud to server. However since that time you are unable to create new issues or transition issues. The first thing that comes to my mind in this case is the permissions of the user that is logged into Jira. If this user does not have the needed…

Hi Aniruddah, I understand that you are using the Jira Cloud REST API and are looking to better understand the specific datatypes that issue fields in Jira would be using when storing that data into a database. However the REST API for Jira is operating on a completely separate layer above the database itself. In turn the…

Thanks for reporting that subdomain @Christian Seuß (Customer) I will report this to our anti-abuse team for further investigation.

Hi Prasad, I have found there was a previously rejected message sent to that address. As a result our email system can prevent future messages from being sent there. I have removed this block, so you should be able to try again once more. In the future, I would recommend reaching out to our support team directly over at…

Hi Jose, The Jira add-on for excel can allow excel to contact your Jira Cloud site directly to gather issue data. Please see IP addresses and domains for Atlassian cloud products, this guide explains the domains and IP address ranges that our Atlassian Cloud sites can potentially use to host that data. If your network has…

Hi Kamil, Atlassian has been pushing users to our Cloud platform for some time now. We believe it offers a better solution for the vast majority of our users. Why move to Cloud? has a lot of key points of why we believe this platform to be the future of our products. But you sound as if you are frustrated at the prospect…

Hi Edward, I see that you are using Jira Cloud and looking for a way to have a bi-directional integration with ManageEngine's ServiceDesk Plus product. Searching on this topic can be confusing, because Atlassian also had a product called Jira Service Desk (which has been rebranded to Jira Service Management). That said,…

Hi @Shubham Gupta, Thanks for posting a potential solution here. I would recommend though that you review our guidelines for Marketplace vendors and solution partners. We want to create an environment such that users like yourself are clearly identifying their affiliation with the vendor they are recommending. Several…

Hi Venkat, I understand that you want to be able to trigger a Jenkins build from within Jira Cloud. While our guide to integrate Jira Cloud with Jenkins over in Integrate Jira Cloud with Jenkins, from reviewing that I don't think it will do exactly what you want here. However we do have a KB article that explains how you…