Andy Heinzer Atlassian Team

Hi @Kerry, Zhou Please reach out in https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/?inquiry_category=your_account&topic=update_account You can click the "Need more help?" link and it should permit you to create a support request with our team. Please indicate the site URL in…

Hi @Gene Korinzer I can't see which product or site you might be referencing. If you could provide some more information in regards to which site URL in question, perhaps I can raise a support request on your behalf. Alternatively, you could raise an issue…

Hi @Irma Andrade Aguado If I understand correctly, it sounds like you are trying to see work log data from Jira in an integration like the Google Sheets or Excel integrations, but are not able to see all the entries as expected. I created a support case on your behalf over…

Hi @Yazeed Hussein I understand there was a problem during the sign-up process. I checked our system and it looks like you were able to complete the sign-up the next day. I can see you have an Atlassian Cloud site created now. For others that find this, sometimes these sign-up errors can be generated if a CAPTCHA does not…

Hi @Marcin Wiktor Thanks for the feedback. I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1144518 I'd recommend following up there so that our support team can address these limitations within translations. Andy

Hi @Derek Troy I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1144476 Our support team should be able to help you there. Andy

Hi @corey coogan I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1144045 Could you please follow up in that support ticket and please indicate the email address of the user account in question there, that way our support team can investigate this further.…

Hi @dev I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1144038 From there our support team can better assist you on this topic. Thanks Andy

Hello, I understand you are seeing an error when trying to sign up for an Atlassian Cloud site. It appears that you are located within Russia. Atlassian has ended all operations within Russia since October 2022, as detailed in this blog post. As such, this sign up form is not expected to work for users located in your…

Hi All, I understand there are concerns about trying to create sample data via the board creation menu in Jira Cloud. There are changes to the layout that might prevent this in some menus. That said, I tested this in two different sites, using different layouts and I was still able to do this in both of them. That said,…

Hello @Purnendu Chavan I am not sure what might cause this behavior. I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-416889 I would recommend following up there as our support team will likely want to investigate further to help here. Thanks Andy

Hi @Alabi Aderonke From our side, it appears that the message is being accepted by your mail server: TimestampAtlassian Mail Transaction IDMessage IDEvent TypeResponse2025-05-27T22:28:53.390Z6cbc0dcc-d482-4317-a826-f55a000d5f03<6cbc0dcc-d482-4317-a826-f55a000d5f03@id.atlassian.com>delivery250 2.6.0…

Hi @April Costner You are being redirected here to Community because your role on the site is not one of a site-admin or billing contact. You will need to reach out to a site-admin of your site to make this request. Those users should be able to enter in a support case to https://support.atlassian.com/contact and request…

Hi @mbraico That site was deleted in 2023. That data is not recoverable any longer. More info on Atlassian data retention policy. When an Atlassian Cloud site is deleted, the organization associated with that site does not get automatically deleted historically. However because of this, organizations that have been unused…

Hi @Nick Rafuse I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1143073 Please follow-up in that support case if you have further questions on this. Thanks Andy

Hi @Alabi Aderonke Could you try to verify with that account once more? I can see that someone else appears to have already cleared the suppression for all users on that domain as of yesterday. If the account is still not receiving the verification mail, please let me know the email address in question and I can…

Hi @Harm Cox I can see that you are the site-admin of this site, but it is currently marked as deactivated. Could you please follow this link instead? https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/?inquiry_category=your_account&topic=reactivate_subscription This form should…

Hi @dev In this case, I don't think there is any need to worry here. When an Atlassian Cloud site is deleted, the organization that site was in doesn't automatically get deleted (historically speaking). This has lead to there being a large number of organizations that go unused. In an effort to clean up these unused…

That message is generated when the workflow is first created. For the sake of completing the import it should be ok to make this change. However you might find the workflow is showing as read-only within Jira. If that happens, you might need to copy that workflow and make changes to the copy instead of the original.

Hi @ChristineKelly I have created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1142066 Thanks for including the organization ID, that's the one bit of information we need in order to process this request. Thanks Andy

I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1141833

Hi @h_shahid_ahmed I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1141800 Andy

Hi @Vishal S M B Atlassian has recently started to clean up inactive organizations. When an Atlassian Cloud site is deleted, the organization is not automatically deleted. Unless the organization admin comes back to delete that org after the site has been deleted, that organization used to never be deleted. In this case, I…

Hi @Domagoj Kenda I was not able to find any existing bug for this behavior. However I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-414728 From there our support team should be better able to investigate the cause here. Andy

Hi @yj_seong Sorry to hear about this problem. I want to first make sure that you are creating a backup for server, and not a backup for cloud. If you are doing that, but still seeing this error, it could be that there is still a Jira Service Management project on the site that has not yet been updated to revert to the old…

Hi, I see you also created a support case on this topic over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-413321 Just for the sake of other users that might have the same concerns, the response from Atlassian Support was as follows: The "External resources" feature in JSM allows you to add links…

Hi @JohnPasquet Recently our team has undertaken to clean up Atlassian Organizations that have been inactive for a long time. These are typically left over after a Jira Cloud or Confluence Cloud site has been deleted. Since the organizations are not automatically deleted when a Jira/Confluence cloud site is deleted, most…

Hi @Naoufel El Amrani I would recommend reaching out to your site-admin. Site-admins now have the ability to review sent email from Jira Cloud sites to see if the recipient received the message or if it was blocked by the destination SMTP server. Admins can do this by going to Settings > System > Admin email audit The URL…

Hi @Martin Schmalz I understand you are seeing this error in a Jira server 8.20.x version. The steps you have taken so far look good from what I recall of these settings. The aspect I am still unclear about is, how is the database setup for this Jira? Was this docker image created by Atlassian? or is this a custom docker?…

I believe this was resolved. However it required a support ticket in order for Atlassian Support to enable automation on JPD (Jira Product Discovery).