Andy Heinzer Atlassian Team

Hi @Andre Fortier I created a support case on your behalf, please see https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-857968 It certainly appears to be JSWCLOUD-23326 as the cause here. However perhaps our support team can take a closer look at your site so that we can determine which field might be…

I found a few other reports of this behavior recently. We have created a new bug to track this over in https://jira.atlassian.com/browse/AUTO-666 I would encourage site-admins of paid plan sites create a support ticket in regards to this over in https://support.atlassian.com/contact This will help us to identify the…

I found a few other reports of this behavior recently. We have created a new bug to track this over in https://jira.atlassian.com/browse/AUTO-666 I would encourage site-admins of paid plan sites create a support ticket in regards to this over in https://support.atlassian.com/contact This will help us to identify the…

I found there was a suppression on our side for that address. I have removed that suppression. That address should be able to receive notifications from our Cloud services again now. Thanks Andy

Hi @Melanie Hubert I was able to remove the suppression for that account. Unfortunately my logging does not go back far enough to understand why that account first saw a bounce message in the first place. If we can learn more about that, it would help us to understand why this problem is reoccurring for some users.

Hi, I can see that you have a support case related to this over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2270270 That ticket is the correct channel for such requests. I recommend following that case for updates on this. Andy

Thank you for clarifying. I still believe that https://jira.atlassian.com/browse/CONFSERVER-82546 is most appropriate in your use case here. I don't believe that Confluence has a better means to manage a large number of attachments within a single page for the purpose of deleting them.

Hi, I understand that you are looking to remove attachments from Confluence server in bulk. There is an existing feature request for this over in https://jira.atlassian.com/browse/CONFSERVER-17020 That said, the work-around noted in that ticket really only applies to helping with file version retention. Instead, in your…

Hi @[deleted] Sometimes when Atlassian Cloud SMTP services get a bounce message from the destination email server, that email address gets added to a suppression list to prevent us from attempting to continue to send mail here. If you have users that are not receiving email notifications from us, please let us know which…

Sorry for the confusion, there should have been an email sent your address, it looks like you were able to reply to that. It appears that your account has been re-activated.

Hi @Mahmoud Haggag There is a support ticket that you can access over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2259981 Please respond on that ticket so that our support team can process this request. Thanks Andy

Hi, I can see that you already have a support case related to this over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2255423 Our support team will process this soon. Once they do that, then they can reactivate the account. That ticket is the correct channel to reactivate the account in this case.…

Hi @Aleksandra Wróblewska I found an entry for your address that had this info: 2023-03-13T12:14:53.000Zbounce550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1…

Hi @GRUPO NEXT I see that you already have a support ticket for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-855372 Our support team will follow up with your on this soon.

Hi @rvercesi There is not currently a way to download this invoice from university.atlassian.com. The invoices are expected to be emailed directly to the customer after they course has been paid for. If you cannot find that invoice, you are welcome to create a support case over in…

Hi @Benjamin Marsh I have removed the suppression on this address.

Hi all, Just to close the loop on this one, there was an outage where the backup manager was not working correct. We tracked this over in https://jira-software.status.atlassian.com/incidents/t66kp0cr3yb3 Regards, Andy

There is a known bug that can cause this behavior. Please see https://jira.atlassian.com/browse/JRACLOUD-77541 for more details. Within Jira Cloud, when you are using one or more team-managed projects that contain the same field name, in this case Dev Due Date, the JQL is getting confused because there exists another…

There is an existing bug we are tracking in regards to this behavior over in https://jira.atlassian.com/browse/JIRAAUTOSERVER-474 While we do not have a clear workaround for this yet, I'd recommend watching that bug ticket for updates to this.

Hi @Graham Beaumont If I understand correctly, you are trying to use the cloud to cloud migration feature to move a project from one cloud site to another. But from reviewing the accounts you have on these sites, I believe the problem here is that your personal account is not an organization admin on both your source and…

Hi Andre, I took a closer look at that site from within our internal tools, it appears that it was created with a single user account that is very similar to yours used here in Community, but is technically a different email account. This explains why you do not have access there, as this is technically a different user…

Hi, I found there was a suppression on that email address. There was a response from the SMTP server of 2023-02-26T23:46:03.000Z 550 5.1.1 [redactedemailaddress]: Recipient address rejected: User unknown I have removed this suppression from our side. That address should be able to receive messages now. Regards, Andy

Hi Calvin, I found your address was being suppressed by our system. I have removed the suppression. You should be able to receive new notifications now. Regards, Andy

Hi @Matt Korostoff That functionality is a bit different than the original post here. The original question was in regards to external hyperlinks. When an issuekey is entered into a wiki rendered field such as a description or comment, Jira is automatically converting that issuekey text into a new hyperlink to that issue,…

Hi everyone, There has been a recent update that affects this topic. Users are now able to choose their own link display preference. You can do this by going directly to https://id.atlassian.com/manage-profile/link-preferences The options that appear on that page include: * URL: Display the full URL www.example.com *…

Hi @Francisco Esteves I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-849473 so that we can gather some more details about the specific accounts you are trying to invite to these requests. It might also help to know the specific project and issue key…

Hi, Based on the screenshot and the URL of the board, it appears that this board is located within a user's personal space, and not within a project. That board is only visible to that person. That user will need to Change the location of a board and then place this board inside a project that you have access to. Once that…

Hi Jerry, I understand you are wanting a way to allow more users that are not opsgenie licensed agents to see the Who is on-call information. At the moment we don't have a means to do this, but we are tracking this feature request within https://jira.atlassian.com/browse/JSDCLOUD-11413 Currently only adding these users to…

Hi @NANCY “Ashykinray” MUTHONI Sorry to hear about this problem. But based on that screenshot of the error, it appears that our community site is limiting your ability to submit this. This is most commonly due to exceeding one of our systems limitations in terms of the number of messages posted in a short duration, or the…

The 401 error code is a sign that you are not authorized. The most common cause is the authorization is either missing or invalid. What method are you using for authorization? I'd recommend walking through Basic Auth for REST APIs if you are trying to just supply a username and password as it provides steps to follow in…