Andy Heinzer Atlassian Team

Hi Chris, I found that a number of your messages were flagged as spam by our automated spam filter. I was able to restore these, but now that thread has several duplicates of your reply. I will remove the duplicates. Sorry for the inconvenience here. Andy

Hi @Damian Pulit I found there was a suppression on message to your email address. I have removed this suppression. You should now be able to receive new notifications from our cloud services. Thanks Andy

@[deleted] Thank you for the report. I have raised this with my abuse team.

@Bhavana A Hi I found this bounce message in our logs: 2023-08-03 05:52:00.437 bounce 550-5.1.1 <[redacted email address]>: Recipient address rejected: User unknown in virtual alias table 550 5.1.1 Please see http://support.mailhostbox.com/email-administrators-guide-error-codes/ for explanation of the problem. This is an…

I recommend creating a support ticket under https://support.atlassian.com/contact/#/?inquiry_category=account_management&reason=other_queries&support_type=customer I am not sure if this account can be reactivated, but if it can, that kind of support case would be necessary to make it happen.

I recommend creating a support ticket under https://support.atlassian.com/contact/#/?inquiry_category=account_management&reason=other_queries&support_type=customer I am not sure if this account can be reactivated, but if it can, that kind of support case would be necessary to make it happen.

I recommend creating a support ticket under https://support.atlassian.com/contact/#/?inquiry_category=account_management&reason=other_queries&support_type=customer I am not sure if this account can be reactivated, but if it can, that kind of support case would be necessary to make it happen.

I recommend creating a support ticket under https://support.atlassian.com/contact/#/?inquiry_category=account_management&reason=other_queries&support_type=customer I am not sure if this can be reactivated, but if it can, that kind of support case would be necessary to make it happen.

Hi, Atlassian sent an email to that account on 11 July 2023, 05:03 PM UTC I recommend creating a support ticket under https://support.atlassian.com/contact/#/?inquiry_category=account_management&reason=other_queries&support_type=customer I am not sure if this account can be reactivated, but if it can, that kind of support…

Hi, Atlassian sent an email to that account on 11 July 2023, 05:03 PM UTC I recommend creating a support ticket under https://support.atlassian.com/contact/#/?inquiry_category=account_management&reason=other_queries&support_type=customer I am not sure if this can be reactivated, but if it can, that kind of support case…

@Zeeshan Ahmed Khan I'm not seeing any suppressions for this account currently. I see that you have a support ticket for this. I would recommend responding in that ticket as that team can investigate this further.

Hi, That is not an email from Atlassian. We would not send out official communications using a gmail.com address. I suggest not interacting with whoever is on the other end of that email address. However it would help if you could report that email to Google Mail directly. There is a form over in…

Hi, To the best of my knowledge Atlassian does not operate any Telegram channels. The images you have posted appear to be in relation to a service contract agreement, but I am not familiar with that particular form. I noticed at the bottom of that last image is the name Actonic - that appears to be the name of a company…

@Karen Guerrero Looking at this account, I don't see you as a member of any Jira Cloud sites. Is it possible that you're using a different email address? Or perhaps the Jira site you are a member of is a Jira Server or Jira Data Center edition? All Jira Cloud sites will have either an atlassian.net domain or some legacy…

Hi @Dieu Nguyen From a previous support ticket I believe the issue was a browser extension causing some unexpected display problem here. Could you try to use an incognito or private browsing session to try to replicate this? Sometimes these modes in the browser can be setup to give you a clean browser session without…

@msshepd Thanks for reporting that site, I can see there are several different sites that are sending spam to your address. I have flagged this with our abuse team.

Thank you for reporting these to us. I have reported these sites in your screenshots, and more that I found that sent spam to your account. Our abuse team will review and deactivate these accounts. You are also able to our abuse team at https://www.atlassian.com/trust/report-abuse, however our team cannot typically reply…

Hi @Terri Tattan I found there was a suppression on at least one user's account on your same email domain. I have cleared the suppressions for all users on your domain. Have that user try to re-send the password reset now. They should be able to get the reset email now.

Hi @Ismael Jimoh We have recently updated our process for migrating a community account. We have a complete guide over in https://community.atlassian.com/t5/Announcement-articles/Usernames-privacy-email-changes-alter-egos-and-you/ba-p/1056964 But I will tell you that the change you describe, if you cannot change the email…

We did have an incident this morning in regards to new sign-ups and product activation not working correctly. We tracked this over in https://jira-software.status.atlassian.com/incidents/zq8sh6xc4lq5 It should be resolved now. Sorry for the inconvenience. Andy

Hi @Ahsan Noor I found your email address was in a suppression list we maintain. 2023-07-20T10:47:01.000Z8258746c-489f-4f28-892b-d6d8cf41a379bounce550 5.1.1 <[redactedemail address]>: Recipient address rejected: User unknown in virtual mailbox table I found that there was a bounced message to your inbox. This kind of…

Hi @John Balce I am not currently seeing any messages sent to your address that have bounced. Perhaps this has already been cleared out on our side. If you are still not receiving notifications, then I would suggest checking out our guide in…

Hi @meservo I already reported the site you first mentioned. It has already been deactivated by our abuse team, based on this report. Thanks for the feedback here as well. I agree that Atlassian should do more to actively take in these reports, and from users without an account. I have filed a few requests with different…

Hi @Evan Giordanella I understand that you have an incident within Opsgenie that allows you to create linked Jira issues directly. Among these linktype options is a linktype called 'has action for'. I did a bit of digging to see what is happening here. Although opsgenie can create these linked issues to Jira, within Jira…

Hi @umair.aziz Yes I found your address was on our suppression list. I have removed it just now. You should be able to received notifications from our Cloud services now. Andy

Hi @davidbarajas Sorry for the inconvenience. It seems that someone used the site 3n2pql1x.atlassian.net to send invitation spam to a number of users. This site has already been deactivated on July 27th for abuse of our terms of service. I am afraid that our https://www.atlassian.com/trust/report-abuse email address will…

Hi @meservo Thank you for reporting this site. I have created a request with my abuse team to investigate and take down this site. It is clear that this user is abusing our terms of service. In the future, should you receive an invitation to one of our sites that you are not expecting, you can forward that email message…

@srinivasan.ramachand I have just removed the suppression to your email address. You should now be able to receive notifications from our Cloud services again. Cheers, Andy

For users that encounter this behavior in Jira Cloud today, I would recommend creating a support ticket. What can happen is that if that distribution list isn't setup correctly, or even once sends an SMTP bounce response, our Atlassian Cloud services can flag that email address as invalid. If that happens then we won't…

Hello @许俊博 I did not find any known outages that might account for the error you reported here. So I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-898717 If you could, please provide some additional details about the error you encountered within that…