Andy Heinzer Atlassian Team

I got an update from the abuse team, the site has been taken down for abuse of our acceptable use policy. Thanks again for the report.

In this case, other users marked one of your answers as spam. This causes the automated spam system to start flagging all your new posts as spam. After reviewing the answer, I reached out to that other user and we confirmed that it wasn't spam. So I have restored the content and I have worked with that user to make sure…

Hi @hayley.kluin Thanks for posting this question. The email domain of am.atlassian.com is legit. However in your case, I can see that someone is abusing one of our free or trial accounts in order to send spam. So the specific message you likely received from that account is not legit. I have flagged this site to my abuse…

Hi @David McMurrey I took a look at your site, and I can confirm that you are already the site-admin and organization admin of that site. You have full access to Confluence within that site. There are no other permissions our support team could grant you here. However I also see that you appear to be using a marketplace…

Thanks for reporting this to us. I've created an issue for my anti-abuse team to review.

Hi @Sanjen Bariki I found that some of your posted answers appear to have been marked as spam by our spam management system. I have just restored these messages, so you should now be able to see these once more on the site. If you were trying to directly access a message that was in this moderation status, it would not…

That's ok. Even if you can't grant our support team data access, you could just state that in the support ticket. Our team can still try to work with you in order to give you guidance in regards to checking the various configurations in play that could prevent an attachment deletion (permissions, workflows properties, etc).

@Heather Mullins Sorry to hear this happened. I have reported this particular site to my anti-abuse team. I expect they will take down this account today based on this information. Thank you for reporting this, Andy

Hi @Arti Bagewadi I went ahead and created a support ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-195052 If you could, please indicate within that support case the specific project or issue key in question here. We have also requested data access in that case. If you can…

Hi Graham, I took a closer look here and I can confirm that your account is not yet a site-admin here. I realize based on your comments that the site-admin has left your organization. I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-895526 I also added Dan…

Hi @Виктория I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-895491 If you could, it might help to identify the specific URL of the page you were viewing when this error occurred. Taking a screenshot of the error and the page might also help here. Please…

@Ben Garcia I am not seeing any bounce messages to the email account you used to post here to community. I am unable to see which trello board you might be using, nor can I determine the accounts of your teammates. If you are using a different email account than the gmail one used here, please let me know that address. Or…

Hi @Madishetti, Nikhitha I found the following bounce message from the email logs: 2023-07-11T06:15:44.000Z 550 5.1.1 User Unknown I have cleared the suppression from our side. This should allow you to receive emails from our side once more. Please try to complete the verification once more now. If it's still not working,…

Hi @Ivan Nevmerzhytskyi I found there was a bounce message to that address: 550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [FR2DEU01FT006.eop-deu01.prod.protection.outlook.com 2023-07-04T13:36:06.114Z 08DB7C2F1CF63777] Our Cloud services maintain a suppression list to avoid continuing to attempt to send…

Hi @Jeoffrey Balaga I found your address was being suppressed. I have removed this from the list. You should receive notification now. If not, please let me know, and I can take a close look at the rejection message to help us determine why.

Hi @Лиля I created a support ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-893275 Since you are not a site-admin, I also added your site-admin to this request. Our support team might need data access to investigate the details here further. Regards, Andy

I found this bounce on that address: 550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [HE1EUR04FT011.eop-eur04.prod.protection.outlook.com 2023-07-04T00:40:38.310Z 08DB7435C14BC075] With this specific error, there is a configuration within outlook you can add to prevent this problem. Please see our guide…

Hi @Silverio Rodriguez I have reviewed this post and the accounts in question. I understand that the kuarsis site was deactivated, and that is when the issues you were expecting to see disappeared. Our site deactivation won't span across sites, so it seems far more likely to me that the data you are seeking is still on the…

Hi @Daniel LaVergne If I understand correctly, you changed your email address within https://id.atlassian.com/manage-profile/email Is that correct? This is where I would expect a user to be able to change the email address of their account for Atlassian Cloud sites. If you did this here, then that same account should still…

Hi all, Sorry to hear about this problem. I was able to recreate this problem as well, but only within Jira Software company managed projects (it seems team managed projects are still working for this shortcut). I created a bug report based off this info over in https://jira.atlassian.com/browse/JSWCLOUD-25486 I would…

Hi @Tom Kozlak I did not find any suppressions for either account from my side. But I see that you have a support ticket in regards to notifications over in https://getsupport.atlassian.com/servicedesk/customer/portal/58/TRELLO-158616 I recommend following up there if you still are not seeing notifications as some product…

Hi @Shloimy Levinger I found at least one account on your domain that was being suppressed. I recommend having that user try to resend the verification now, it should go through. Andy

Hi @N1K003 It looks like the site has been reactivated today. I found there was a support ticket created by the site-admin and one of our customer advocates was able to reactivate the site. For other users that might come across this and have a deactivated site, the portal entry of…

@Keenan Recycling Ltd I have removed your address from a suppression list. You should now be able to receive notifications from us once more. Regards, Andy

Hi @Matt Richards Sorry to hear about this problem. I've seen similar errors in the past can be caused when the project page has been deleted/restricted within Confluence directly. In which case, Jira can't render the page as expected. But there are other potential causes here. Hence I've created a support ticket on your…

@Scott Buratt My understanding was that this change was site-wide in nature. But I would still recommend creating the support ticket through your site-admin. Someone from the Confluence Cloud support team should be better able to answer that aspect here.

Hi @Scott Buratt This kind of change is not applied on a per user basis. Instead it is applied on a site-wide basis. Since your account is not the site-admin here your account would have the ability to make the support request needed for us to implement this kind of change. I would recommend that you have one of your…

Hi @Alex Benusovich Thanks for reporting this. I have created an internal ticket with my team to address the spam comments. Sorry for the inconvenience here. Andy

Hi @Kai Wiemer I created a separate support ticket over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-886558 in order to address the technical problem you are having with your Cloud site. If you could please update this with a reply to indicate the product affected (Jira Software, Confluence, etc),…

Hi @Kai Wiemer Sorry to hear about this problem. I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-886160 We are interested in order to gather more information from you about this problem so that we can better understand why this might be happening. In…