Andy Heinzer Atlassian Team

Hi @martijnrymen I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1153623

Hello @Valuejet Aviation I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1153620

Hi @spicyniknaks I believe this organization would have been associated with a Jira Software site that was deleted back in September of 2023. In order for Atlassian to delete this due to inactivity that organization would have had no products and no claimed domains for 180 days. That said, I still I created a support…

Hi @Victor Macarios This org would have been inactive, meaning it had no products and no claimed domains under it for more than 180 days. That said I still created a support request on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1152107 Andy

Hi @Diego Mellizo there is a support case I created on your behalf for this in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1152102

Hi @DCB Sorry to hear about this problem. I understand that you are trying to sign up for a new Jira Product Discover site, but seeing this error during sign-up. This particular error is most commonly seen because there is a CAPTCHA that should be displayed to you, but in some cases that element is not rendered on the…

@Diogo Afonso I created a request for you in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1151640

Hi @Anirudh_Kodumuri I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1151610 I have also included the current billing and technical contacts for that site. Our support team does have a process to follow in cases like this, however I believe our team can help…

Hi Gray, I understand that you are trying to pre-define which Atlassian cloud sites would appear in this integration handshake. To the best of my knowledge, it cannot be setup to pre-define these in the way you want. Part of the problem is that when an end user gets this prompt, the user has to authenticate to Atlassian as…

Hi @Kirill I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1151564 While we can restore organizations deleted within 15 days, this doesn't restore any product data that might have been in that organization.

Hi @Aniket Darunte Atlassian has started to deleted only inactive organizations. These are organizations that have no billed products, and no claimed domains for more than 180 days. While we can restore these orgs within 15 days, doing so will not allow us to restore the Atlassian Cloud site, nor the product data within…

Hi Mel, Sorry for the inconvenience. This is a known limitation with our community site. The platform on which our community forums site runs upon, is unable to use some characters within the username itself, such as . [ ] ( ) and I expect some others as well. Any user that attempts to use any illegal characters, will have…

Hi @Emmanuel Zoutas I can see you do have a recently deleted site under your account. That site's name doesn't always become immediately available when the site is deleted. Sometimes the site's name is held by a provisioning service for some time after the site is deleted. Typically this is upwards of 30 days after the…

Hi @Ahmed Sandoqah I understand there appears to have been a delay in regards to adding users to your site. Sorry to hear about this. I have seen a few past support cases related to this topic, it seems that it can sometimes happen due to another cloud site performing intense operations. In most cases, this tends to…

Hi @Verbeek, D. (Danny) I understand that you have been invited to an Atlassian Cloud site, but that the admin is no longer there. In cases like this, once you have accepted the invitation to a site, that admin of that site controls which users are members of that site. There is not a means to opt-out of that site yourself…

Hi @OSIELSKI_ MACIEJ It appears that you are using a Data Center Confluence site. I would recommend reaching out to one of the billing or technical contacts for this Confluence site. If they cannot help resolve this directly, then one of them should attempt to reach out to our support portal in…

Hi @ReNola I understand you are seeing this sign-up failure message. This most commonly happens because a CAPTCHA fails to load on the page. Without this human validation, the sign-up process cannot continue. Most frequently I see this happen to users that are located in China, as there can be network restrictions within…

Hi @Wendell Guidoriagao I took a look at your site and it appears that the subscription for Jira has been suspended. I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3560312 Andy

Hi @Georgi Halachev The organization doesn't contain product data to be recovered. We can restore the organization, but I don't expect that this will be able to restore any product data as a result. That said if you are still interested to restore the org, I created a support case for you…

Hi @Alyona Marshavina I understand that some users are unable to gain permissions to a specific issue. With the free plans for Jira Cloud, the ability to edit permissions on the project or change project roles is unavailable to that plan. While this is something that can be adjusted in standard and higher plans, when…

@Armon Walker I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1149300

Hi @Nike Zubcu I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1149298

Hello @navlar I can see you had a Jira Cloud Free site that was cancelled back in October of 2024. The organization that was deleted is most likely from that old site and not something that was being used. That said, if you would still like to reactivate it, you can share with me that org id and I can create you a support…

Hi @Shri Satibhavani Mataji Temple I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1149291

Atlassian recently started to delete inactive organizations. I can see that there was another Cloud site by that name that was deleted back in 2022. Chances are the org for that old site was the one deleted. Since you were not an org admin of that org, you wouldn't have received it, but your colleague would have. It's…

Hi @Krish Komati I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3558271 From there our team should be able to help process this request. Andy

Hi, I believe you likely received an email from Atlassian that indicates that an Atlassian Organization you created was deleted due to inactivity. These organizations were not in use, had no billed products currently, and in turn these were not being used. Atlassian has recently started to remove these unused and inactive…

Hi @Jim Van Tongerloo I understand that you are trying to access this other Jira site. However the account you are using to sign in here to community, that account is not a member of that site. There is a different account here that contains your same name, but on a different email domain. While I cannot divulge the exact…

Hi @Josè Luis Sandoval Alaguna I see you created a support case, I have moved this to our support team that can help you in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1148713

Hi @Goi Gaming Our team does not moderate upon roblox. I would recommend reaching out to that platform's support such as in https://en.help.roblox.com/hc/en-us Perhaps they can assist you better.