Andy Heinzer Atlassian Team

Hello @Eric Salituro I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1148102

Hi @rajeshnoida I created a case for your request in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1148078

Hi @Dan Muir I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3554641 Someone from our customer advocates team should be able to help you with updating the billing contact for your account. Andy

Hi @Seema jain Since your account is not a site-admin, that is why you cannot create a technical support case directly with us. That said, you will be able to directly create a Billing issue with our customer advocate team. For the sake of canceling an app in this manner, that team would have to handle this as the…

Hi @Michael Lucas I understand that your cloud site has been deleted and you would like to create a new site with the same site name. It looks like the name of that site is still in a reservation state. It should actually be released from that state tomorrow, 10 June, after approximately 4 AM UTC. After that time you…

Hi @Shri Satibhavani Mataji Temple I could create a support ticket on your behalf. However in order to do so, I need to know the organization Id in question. That info should be included in the email received if it was recently deactivated. Andy

Hi @Wissem ABDELJAOUAD I created a support case to restore your organization in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1147913 Just to clarify, restoring the organization will not restore any product data that might have been in that org at one time. Product data is still subject to our data…

Hi @Likhit Panigrahi I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1147910

Hi @Petra Dreiskamper The organization that would have been deleted would not have been in use. This only concerns organizations that remained after a previous Atlassian Cloud site was already deleted. In looking at your account I can see you had a Jira Cloud site back in December of 2023 that has since been deleted. This…

Hi Jeremy, I understand your inactive organization was recently deleted. I took a look at your account. It seems likely that org likely belonged to an Atlassian Cloud site you had that was deleted back in February of 2020. That site name seems to match your current cloud site name. However this only deleted an inactive and…

Hello @Hazellastimoso I created a request on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1147287

Hi @David There actually is another organization admin for that site. I created a support ticket for you in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-420040 Andy

@David I cannot see all the sites you might be a member of, but the one organization I can see for your domain appears to have 4 different org admins. It might be better to contact one of them first, as they would have control of who else would be an admin of that site. However if there is a different Atlassian Cloud site…

Hi @Dev Aaryan I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1146779 Someone from our support team should be able to help you further there. Andy

Hi @geojay I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1146766 Our team can work with you there to restore this. Andy

Hi @Donepudi Narasayya I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1146759 Just to clarify, restoring this inactive org won't restore the Atlassian Cloud site that was once under it. This is just for the inactive org itself. That said, if you still want to…

Hi @Mario Nosoline You too had an Atlassian Cloud site that was deleted back in June 2021. These inactive organizations don't effect Trello in any sense. When an Atlassian Cloud site (such as Jira or Confluence) is created, this also creates a new Organization to manage settings for users under those sites. It doesn't…

Hi @andreas_karlsson I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/59/CES-87045

Hi @tilioteo I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1146197

Hi @Todd Young I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1145845 I can see that this cloud site doesn't currently have a site-admin, which shouldn't normally happen. Please reach out in that support ticket and someone from our support team should be…

Hi @Venfi Oranai Sorry to hear about this problem, I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1145843 Andy

Hi @SFXCloud Admin I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1145842 to restore this organization per your request. Andy

Hi @khm-development I am not seeing any existing Jira Cloud sites under your account. Could you please clarify which site this is for? Could you please share some more details about which site has been deactivated. With this information I can create a support ticket on your behalf if need be. Thanks Andy

Hi @Mike Soultanian I don't think there is anything to worry about here. Looks like you had a previous Atlassian Cloud site with the same name that was deleted back in September/October 2024. That is most likely the inactive organization that was then deleted as a result. Andy

Hi @William Sherman I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1145806 to restore the organization. Just to be clear, doing this will not restore the Atlassian Cloud site that was once under this organization. But our support team should still be able to…

Hi @J_L_ I can see there was a problem with the signup process, and while we are investigating this happening for a number of other users, I can see that you appear to have an existing Jira Cloud site. Were you able to complete the sign-up since creating this post? Or is this problem still outstanding for a new sign-up?…

There was an email sent out to the owners of old orgs, informing them that we have deleted these old and inactive orgs. These were not being used in any meaningful way for months. That said, we haven't always communicated well what an org's function was. So there is some confusion as to what this means to delete it or…

Hi @Gizem Yildirim The Atlassian Organization that was deleted isn't directly connected to any Trello products. Instead this is used by Jira Cloud and Confluence Cloud sites. it appears that you had an Atlassian Cloud site back in 2021 that has since been deleted. This site had a url such as [yoursite].atlassian.net When…

Hello @Cactuar I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3546614 In the future, you can create this kind of support case by going to https://www.atlassian.com/company/contact/purchasing-licensing Then selecting "Your Account" and "Reactivate subscription".…

Hi @Kirtan Patel I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1145683 Please followup there. Thanks for flagging this to us @Piyush Annadate _ACE Pune_ and @John Funk I agree, there has seemed to be a spike in the number of users reporting this sign-up…