Andy Heinzer Atlassian Team

@Vivant Admin Sorry for the delay. I reached out to my customer advocate team, and someone as responded to that request today. Unfortunately, that team has been under a higher than expected load recently.

I would recommend that you create a support ticket via https://support.atlassian.com/contact if you are an admin of a paid plan. Admins of free plans only have access here within Community. If you would like to share with us the email or Atlassian account ID of the user in question, I could take a closer look myself.…

Hi @Susheela_Kushwaha I can see you have a support ticket for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/59/CES-38888 Someone from the Jira Support team will take a closer look and respond to that support case. Andy

Hi @Vivant Admin I can see that support ticket has been updated already. Our support team has responded within the response time frame laid out in our support offerings. If you need more urgent help, the customer portal typically has an escalation link you can click in order to raise the urgency of your request.

Hi @Erick Valera From looking at that account, I can see there was a previous suppression that was cleared for that account on April 19th. But since that time we have not seen any other bounces to that address. Being that your site appears to be on a free plan, it is also possible that your site might be reaching the daily…

Hi @Nick Singh You should be able to use the Jira Cloud REST API in order to access the documented endpoints in https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/intro/#about If you're looking to use Basic Auth that guide has steps on how you can generate an API Token for your Atlassian Account. I hope…

@Shanee Dinay If you're using Jira Cloud, then the API version you are using here 2 vs 3 will make a difference. If you're using Jira Server or Jira Data Center, then see reference in Jira Data Center REST API Reference: Issue Add comment . For Cloud, version 2 of the API will still accept inline reference of the attached…

Hi @abhijith Ullas It appears that the site of voldumar.atlassian.net has been deactivated due to missing payment details. I'd recommend that you navigate to https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/ Choose the option of "Your Account" and then "Reactivate…

Hi @Samantha.Morgan-hoyle I checked our mail logs and found a bounced email response from your mail server on that date: 2024-04-16 04:40:23.674550 Mailbox does not exist! Because of this response, our system began to suppress further messages to your address. I have cleared the suppression from our side. However if this…

Hi @Paula Barroso Lorenzo If you're in the new issue view in Jira Cloud, you can just left click that relative date in order for it to toggle into an absolute date. This answer doesn't apply to Jira Server/Data Center. With Jira Server/Data Center you should be able to hover over the date in order for the tooltip to…

Hi @Erick Valera I cannot seem to locate which specific user this might be. From what I can see none of the users on your email domain appear to be on our suppression list currently. If you could please share with me the the email address or Atlassian Account ID of the user in question, then perhaps I can investigate this…

Unfortunately, no. We only maintain about 30 days worth of email logs. In this case, I did not see a clear SMTP bounce response in the last 30 days for either your account or the other one. Which likely means something happened more than 30 days ago in which your SMTP server replied with a message that indicated either the…

I have cleared all the users on that domain from our suppression list.

@DPK I believe someone from the marketplace team has responded to your support case. Sorry for the delay here. Andy

Hi all, Sorry for the inconvenience here, I created a bug for this behavior over in https://jira.atlassian.com/browse/JSWCLOUD-26708 I would expect that ticket should be updated once this has been resolved. Andy

@Viola Nuwaha I found there was a suppression on that account. I have cleared it just now. You should be able to receive notifications there again now. Andy

@Viola Nuwaha Could you share with me the email address or Atlassian Account ID of that user? I can't seem to find you as a member of any Bitbucket sites, hence I can't seem to determine who your teammate might be in this case.

@Philippe Tattini I did not see any clear users on your domain that were currently being suppressed, but I cleared any we might have for that domain just now. If you still have users that are not receiving notifications as expected, please let me know which users these are explicitly. Thanks Andy

Hi @James It looks like you're trying to adjust a Jira notification scheme. However for Jira Service Management (JSM) type projects, JSM doesn't always utilize these notifications schemes in the same way that other Jira projects can. JSM also has its own notification system that is designed specifically to notify users in…

Hi @y2gordonotron I can see that you have an existing ticket for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-279145 While this appears to have been resolved, if it is not please reply to that support case for further assistance here.

Hi @Mark Ahnell I could not find a set date for when the deprecated fields would stop functioning. I reached out to my team that is managing this change. They too cannot provide a set date at this time. However they suggested that any scripts, JQL filters, automations, configuration, etc you might have been using "Epic…

@Gifty Gyamfi Could you report the account that messaged you to support@zangi.com Atlassian doesn't use this service, and we have no means to report this ourselves. Your report might help prevent someone else being solicited.

Hi @Emilio Garcia-Calitz I did not locate any suppressions of users on your domain. However it sounds like the problem is in regards to emails you have sent to an address you are expecting Jira Service Management to check. From Community I cannot see that level of detail about your environment or your configuration. In…

I have reopened https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2950691 and reached out to our billing team to see if they can review that issue. 

Hi @vgknsf I tried to lookup your account from my side. It appears that you currently do have a community license for Atlassian Access. But I have not found any recent requests for any community licenses in the past year. Could you share with me the ticket number of this most request you mentioned? Typically these start…

@Ryan Juelich I am not finding any suppressions on your email address, nor on any other users in your domain. I'd recommend reaching out to your site-admin to see if perhaps they can create a support case with us over in https://support.atlassian.com/contact

I found a ticket that was created over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2945063 where you mention that this has been resolved.

@Adrian Arm If you are suspecting that notifications are not being delivered to your users, please create a support case in https://support.atlassian.com/contact As an admin of a paid cloud site plan, you will be able to create this kind of support case and our support team can investigate this further. Andy

Hi, There was a problem where we saw that yahoo specifically was bouncing messages we were sending. The bounce message appears to have indicated it was flagging the content as spam. Please try to re-send the password reset now. It should come through now. If it does not, please let me know the email address in questions…

Hi @Brahmani Nukala There was a suppression on your account. I have cleared this for your account and any other users on your domain.