Andy Heinzer Atlassian Team

Think of them as completely separate security models, because they are. I can understand why you might consider these to be similar, they do provide similar functions within JIRA. But the documentation on Customizing JIRA Service Desk permissions explains what this Service Desk security scheme does. From Customizing Jira…

If I understand your request, you do not want just any user of the site to be able to list all the users that can be @ mentioned in a comment or issue description. The ability to restrict that feature is governed by the Global Permissions. As such I would recommend taking a look at the Managing Global Permissions section.…

When Jira processes a new received email, it can only post a comment to an existing issue if the subject line matches (both issue key and summary). But when Jira gets a new subject line that does not contain an existing issue key yet, the default response is instead to create a new issue, assign it an issue key, and then…

Hi Sarath, I would recommend taking a look at our Choosing a Time Zone. It explains that the Jira instance will have a system time zone that is set by the Jira administrator. However each user profile in Jira is also expected to have its own timezone value that might be different from the system time zone. You could…

I found a case that was listed as a feature request that exactly describes this behavior in https://jira.atlassian.com/browse/JRASERVER-64025 In my review of this issue, I think this is clearly a bug instead of a feature request. I suppose it could be argued that the date/time of that update is being generated for some…

Hi Rosa, Currently it is not possible to set the approver to be the reporter in cases like this. There is an open feature request for this in https://jira.atlassian.com/browse/JSDCLOUD-3729 If that field remains hidden, you need to select a preset value here or else the entire workflow will get stuck at this point. If you…

I have a number of questions to try to narrow down the possible causes here. * What happens when this user tries to hover the mouse cursor over the "Create Sprint" button? Do they see any sort of popup that might explain why the system is preventing this? * Does this "NT" project utilize any sort of issue-level security? *…

Generating HAR files and analyzing web requests has steps you can follow to see if there is a problem with the page as being rendered in the browser. I find it's easiest to do this in the Chrome browser, because the native developer tools there can provide more information as well about page loading there. I would also be…

Hi Роман, Sorry there is a problem with this license activation. I have created a support request where we can gather more specific details about your environment to troubleshoot this issue. You should receive an email notification with this support request, or you can directly visit this issue. Regards, Andy

Hi Rodrigo, The fact that you don't see these Service Desk features when looking at these projects typically means the service desk plugin has not loaded in JIRA. In cases like this, you could still see the project, but you would be missing all the features of service desk like the customer portal, queues, SLAs, etc. To…

You could do this if you were to add Scriptrunner to JIRA. Natively JIRA can't create this kind of workflow condition. But with scriptrunner, you can create a workflow condition called "Script Condition". Selecting that option then provides a couple of different ways you could go about creating this condition. The more…

You can use the issue navigator in JIRA to display this info and then export this. In JIRA you can navigate in the top navbar to Issues -> Search for issues. If you change the JQL to use the Advanced search instead of basic, you could enter a query such as: project=x and issuetype=epic This would return all the issues of…

That pencil icon should always appear when you hover your mouse cursor over the label values. Unless of course your user account in JIRA does not actually have the Edit permission on this issue OR there has been a workflow property set to prevent the use of this feature. In those cases, without the permission to edit an…

Hi Srikanth, Sorry to hear that this behavior has caused problems for you. There is an open feature request that I think applies to this situation in https://jira.atlassian.com/browse/JRASERVER-36801 - Issue migration dialog and avoiding custom field data loss due to changing context I would recommend voting and watching…

It looks like there is a related thread where this might have already been answered. I'd recommend checking out Get "time in source status" value using SQL It appears that other users have been looking for this in the past and appear to have found both Oracle and MySQL syntax to find this information. I believe that…

Hi Stefan, What version of Jira/Jira Service Desk did you upgrade to and from? Just by looking at your screenshot, I can see that you have Jira installed, and it looks like you have a Service Desk license, but if you are unable to complete the installation with the use of the "installeren" link, then there is something…

Ah, thanks for clarifying Michael. The thing about that "status changed" is that Jira is not just keeping track of the most recent change to the status of issues. The fact that the issue appears in both of your JQL queries is possible. But that's because the issue could have had its status change both before 2 days ago,…

The 'captcha required' event in JIRA tends to only appear when the user has failed to login a certain number of times. When SSO is involved, the user might not have been actually entering the credentials themselves. But still that number of failed login attempts has been triggered. In which case, I'd recommend checking out…

Hi Ram, I wish I could be of more assistance here, but this particular community site is geared for supporting Atlassian products. The Asterisk product has their own support options over in http://www.asterisk.org/products/support I would recommend selecting one of those options in order to direct your support request. I…

Yes you could edit the log4.properties to do this, but I find it would just be easier if your a JIRA Admin to login to the JIRA site and then navigate to Cog icon -> System -> Logging and Profiling. On that page there is a section specifically for Mail. If you are not using any outgoing SMTP, you could simply disable the…

Hi Josh, I am a bit confused because the title of this issue and the desciption appear to be two completely different questions. Changing the Cloud instance URL or Migrating Cloud instance is a KB that explains how you can change your Atlassian Cloud subdomain. Please let me know if that helps. Andy

The documentation you cited is actually for Confluence Server. JIRA Cloud can't install 3rd party language packs at this time. This noted in this document: Atlassian Cloud Policies - Languages. The very bottom of that page explains this: Cloud applications don't currently support the installation of language packs from…

You could probably create a JQL saved filter that includes both projects, such as: project in (ABC, XYZ) You could then create a new Board and base that board off this saved JQL filter. That board would show you all the issues in both projects. As long as the epics for each exist in either of those projects, then you would…

Thanks for that information, I didn't realize this was in the Confluence view. With that information, I was able to recreate this problem. This is actually already a documented bug in Confluence. Please see https://jira.atlassian.com/browse/CONFSERVER-41038 for details. This bug is in the confluence project because this…

The way JIRA is tracking this information leaves the possibility for your JQL query to have 3 possible states for issues: * Yes the issue matches this query and it is returned, * No they don't match and are not returned, or * NULL (meaning they have no value for status that has changed) which are also not returned here.…

I am not sure I understand where you see this "Delivery Tag". Is this a custom field, a label, or being provided by some other integration with JIRA? Perhaps you can share a screenshot of this issue screen that might be able to display this info and in turn we might be better able to understand how that is appearing on the…

There is a known bug in JIRA 7.3.x and higher that is causing this error message. Please see https://jira.atlassian.com/browse/JRASERVER-63734 for details. JIRA is using Tomcat to host its website. However starting with JIRA 7.3.0 and above, we're using a newer version of Tomcat that no longer supports the old…

Hi Paul, Are you seeing this problem happen in a single JIRA project, or in mulitple projects? Also what database type/version are you using with JIRA (mysql, postgres, oracle, or MS SQL)? Nic has a great summary of what can cause issue numbers to jump unexpectedly in this related thread Holes in issue sequences happen in…

Today at the Atlassian Summit, they just officially announced that JIRA would be adding support for deployments on the Azure platform. That said this documentation does not yet exist on our site to the best of my knowledge. I'm going to bookmark this request and try to update this when this becomes available. However it…

What you could do to keep users from editing an issue after a certain point would be to use Workflow properties to restrict which user groups can edit the issue when it exists in a certain status. That document mentions the use of the property called jira.permission.edit.group if you use this property, you can then set the…