Andy Heinzer Atlassian Team

It does not appear that the Jira Cloud platform offers a Finnish language pack at this time. However there does appear to one that you might be able using as a plugin for a Jira Server platform from https://translations.atlassian.com/ It looks like this plugin was created for the Jira 7.3.x line. What version of Jira are…

Not sure what you mean. Are you meaning when looking at an issue details view, other users can't edit fields? Or are you referring to the Cog Icon -> Issues -> Custom fields view where custom fields are defined for the entire system? I can't think of a way that Jira would natively show a lock icon for a field. So I am…

Hi Nicholas, I understand you are looking to upgrade Jira so that you can migrate to Cloud. There are a couple things I would recommend. Since you won't be upgrading Jira in place, I strongly recommend following Migrating Jira Applications to another server. This is a pretty comprehensive guide that details the steps to…

If you don't have any users that are listed as an admin for your Cloud instance, I would recommend reaching out to Cloud support for help here. https://support.atlassian.com/contact/ Provided you select "technical issues and bugs: and that this is a Cloud instance and enter the Cloud URL, you should be directed to the…

Are all of these worklogs entries for a single issue in Jira? Or are these worklogs tracking time spent on multiple issues? If I understand your concerns here, the entries exist now in Jira, but it is not clear to me where this data is not displaying as expected. Is this on the issue details page? Or some other report on…

In regards to using Jira data center, you need to use a load balancer that supports sticky sessions. If you don't then the browser requests to that load balancer could be randomly routed to different nodes for each request, which in turn could cause all sorts of unexpected behavior with Jira. To avoid this potentially…

Hi Daniel, There currently isn't an easy way to customize the keyboard shortcuts in Jira. There is a way, it is described in https://developer.atlassian.com/display/JIRADEV/Keyboard+Shortcut+Plugin+Module but this requires some plugin customization to achieve in Jira. But that said, I can't seem to reproduce the behavior…

Jira Service Desk is the Atlassian made product that can best help with using Jira as a helpdesk. Yes, your end users need to have an account in Jira in order for Jira to be able to track their tickets/comments, and then for your Agents/Admins to be able to respond to their requests in Jira. In Jira Service Desk (JSD), all…

You can use the workflow property of jira.permission.attach.group = Group-name In order to limit which users can attach files to an issue in that specific state. The groupname you list there would be the only group of users that have the ability to add attachments to that case. But in doing so, other users not in that…

We found in a support case that the JIRAINSTALL/conf/server.xml file appears to have been changed or reverted to the default values. However in this case, Elicia's Jira instance was being accessed on a context path of http://hostname:8080/jira/ The problem here is that since Jira's Tomcat instance was not defined at the…

I have seen this specific error happen on Jira instances that are still running an Oracle 11g or earlier database. Jira 7.x.x versions do have support for Oracle databases, but only 12c versions. This is documented in the Supported Platforms docs. I created a new KB to help users address this problem, please see Upgrade…

It depends on what the upgrade has already done. We know this upgrade task has failed, but if other upgrade tasks were already executed successfully, then likely there is data in the Jira database that is already updated for the 7.4 database scheme. If that happens, it's not so simple to just jump back to a 7.0 version…

So I tried to follow this KB, and at first I ran into problems getting this to work as well. In my case, I found that the problem was the JDBC URL that I was using. But I did find that the instructions in Accessing JIRA's H2 embedded database where accurate in getting this work. The default value in that field was…

Usually this report is only counting the last three closed sprints. However the documentation https://confluence.atlassian.com/jirasoftwarecloud/release-burndown-777002702.html does explain there is a scenario where that report can count an existing open sprint: Is my current sprint counted when calculating my team's…

It sounds like this is similar functionality to the Portfolio for Jira Features. Portfolio specifically uses the Epic, Story, Subtask hierarchy in regards to how it organizes that data. I hope this helps.

I am not sure if this is exactly what you had in mind, but there is a KB on tracking the time in a transition state at Tracking the time taken for each workflow transition. I suspect that either plugin of Time in Status plugin or JIRA Suite Utilities could be used to at least track the time an issue is in a specific…

2017-09-27 09:12:09,969 http-nio-80-exec-886 anonymous 552x881032x1 1miwtnr 10.70.57.20 /rest/gadget/1.0/login The user 'vandala' has FAILED authentication. Failure count equals 49 2017-09-27 09:12:09,969 http-nio-80-exec-886 anonymous 552x881032x1 1miwtnr 10.70.57.20 /rest/gadget/1.0/login Gadget login called with…

Since we know that the issue created and Issue updated events are working here, I would suggest trying to edit the workflow itself. You can specifically change the post function that is associated with this transition. If you edit that workflow, go to post functions, then edit the Fire a Generic Event, you can change this…

I was thinking this could be done with a Quick Filter. You could create one of these with a JQL value of something like status="in process" AND not status changed after -24h And in turn when you click this filter, it would remove all issues that are either not in that status or have not changed there status on this board…

Hi Cole, Sorry to hear you are having this problem. However I couldn't find any specific documented support cases that indicate having the same users in the request participant field and approver field would cause this notification to fail. But it got me thinking more about what else might prevent that user from getting a…

Natively, Jira can't do this by itself. The labels field does not permit the searching with wildcards, or the use of the ~ contains operator. There is an existing feature request to add this functionality to Jira in https://jira.atlassian.com/browse/JRASERVER-23038 But this request is common enough that other plugins to…

Nic is on the right path there. You need Jira's Tomcat instance to be hosted on some port. It doesn't have to be 8080, but it does have to be some unique and unused port number. If you're using a reverse proxy like Apache in front of Jira, then those steps will work to redirect requests made at…

I would agree that you don't want to leave the DEBUG level logging on for those two packages long term. It would be best to set them up just before this user tries to login and then take a look at the atlassian-jira-security.log file in your JIRAHOME/log/ folder.

Not all fields in Jira are available for the two dimensional chart. I doubt this is the fault of Confluence though, it is more likely a limitation of which fields Jira can use for this chart. I'd recommend going back to Jira to see if you create this chart on a dashboard with the fields you want there. If not, then I'd be…

Given the error of Caused by: org.springframework.ldap.ConfigurationException: java.naming.provider.url property does not contain a URL; nested exception is javax.naming.ConfigurationException: java.naming.provider.url property does not contain a URL That is a pretty clear indication that there is something wrong with the…

Ah, I think I understand better now. Instead of restricting which users can perform an @ mention and see user accounts, you want to actually limit which accounts appear as results. In that case, Jira doesn't have a means to restrict those user accounts from appearing at this time. There is an existing feature request for…

Are you using the Portfolio of Jira add-on? If so, that app for Jira will create a custom field called "Team". But by default this field isn't actually used the same way as other fields in Jira Core/ Jira Software. If you want to make this field display in Jira Software, then I'd recommend following the steps in Showing…

Hi Tony, Sorry for the delay. I think this certainly could be a problem with the SMTP server in use in your case. But there are a few different possible factors here that make it difficult to troubleshoot this. In order to try to help troubleshoot this issue further, I was trying to see if I could create a support ticket…

There are two basic things you will need to know about this new server: * the IP address/hostname/FQDN * The port number Jira is running on By default Jira runs on port 8080, but this is customizable. If you're not sure you should open up the JIRA_INSTALL/conf/server.xml file to see what connector port is open on the…

That feature is looking for a zip file that contains exactly two files with the names active-objects.xml and entities.xml Given the error message you are seeing, this means that your "JIRA-7.4.3-back.zip" file doesn't actually contain these expected files, or that zip is corrupt. I would suggest extracting that file with a…