Andy Heinzer Atlassian Team

There was a documented outage around that time that was known to effect the ability to reach attachments of Jira Cloud instances. More details on this are in https://status.atlassian.com/ Sorry for the inconvenience, but this issue does appear to have been resolved at this time.

I see two possible problems: * I'm concerned that the apache configuration seems to be using a virtualhost on port 80. If SSL is being terminated on the reverse proxy, I would expect this to use the 443 port which is default to https connections. * The /conf/server.xml is missing the proxyName, proxyPort, and scheme…

Adding software or applying a license should not trigger the problem you are seeing here. The problem is that your Jira instance can't load that "greenhopper" plugin. This is the Jira Software component. Without this plugin loading, you won't be able to correctly index that Jira software specific fields. So if we can just…

If I understand the problem, it sounds like the system running Jira suffered a hard disk failure. If you only have a SQL backup, you can still restore your Jira data (minus the attachments and avatars that are actually stored as flat files on the system). But in order to do this kind of restore, you should really make sure…

This location field just determines where else this board might appear in Jira. For example if you choose to associate it with a specific project, then when you navigate to that project landing page, you can then see which boards are paired to this project. Boards in this project show this: In my case I created a new board…

The values for that field also include the possibility that the issue in Jira is NULL for that field. This commonly happens anytime that specific field has no value at all yet. In those cases the issue isn't actually returned by a query of Team != 87 Instead you will likely need to include an additional query to look for…

Hi Greg, My apologies, I saw this issue had the Jira tag and must of missed the title that clearly indicates this is a bamboo question. You are correct, Bamboo does not appear to have user profiles that can set their own timezone. There is a feature request for this in https://jira.atlassian.com/browse/BAM-17554 If you…

Hi Michael, This isn't something that Jira can do natively right now. There is a feature request ticket asking for this feature, but this was closed as something that won't be implemented in Jira. See https://jira.atlassian.com/browse/JRASERVER-30244 for more details. I did some more research on this issue and I found that…

Have you added your Jira site URL to the list of trusted sites for this Windows environment? If not, it might help to do so. Note the instructions may vary depending on your Windows version. * Click Start. * Click Control Panel. * Select Internet Options. * In the Security tab, select Trusted sites. * Click Sites. * Add…

There are several notification apps for Jira in Marketplace. But I don't believe that most of them offer notifications that appear in the Jira application. But from a bit of looking I did come across In-App & Desktop Notifications for Jira This plugin appear to be able to provide the kind of functionality that I think you…

Hi Elicia, Sorry to hear about your upgrade problem here. I have created a support ticket so that we can gather some logs from your system. You should have a request sent to the same email address as your community account that you can respond to. With those logs from the Jira system, we should be better able to help…

Hi Davin, Sorry to hear you are having this problem. It can be rather common to see since Jira will default the naming convention of all sprints in the same way. It looks like you already have a number of these sprints that have added other additional information to their sprint names, such as the project name/board names…

Jira does not need to be the exact same versions. That document you linked does explain this: The JIRA servers, thereby, do not need to run the exact same version as long as all versions contain the Application Links functionality. It is the application links between Jira instances that provides the federation aspect. But…

So while Jira doesn't handle XLS direct imports, you can use excel to save this file as a csv, which Jira can use. Our guide on Importing data from CSV does explain how to handle this. Importing to multi select custom fields Your CSV file can contain multiple entries for the one Multi Select Custom Field. For example:…

Hi Tony, Thanks for that information. I tried to recreate this problem in my own test Cloud instance. I created an email with both the JSD mail address and another email in the To field. I then used that 2nd account to do a reply all. I found that in my case Service Desk didn't create a new issue for this Reply All.…

I think this is something that the Jira Misc Custom fields plugin could help with. That plugin provides a new custom field type to Jira called Transition Date/Time custom field. It looks like this field can be configured to track the first time this transition happened as well. So this might be helpful. As for additional…

Hi Martin, Could you let me know where you found information that indicates to skip the 7.0.x upgrade? I am interested to see if we have any such documentation. Atlassian has documented in articles such as Skipping major versions when upgrading Jira that Jira server versions should plan to upgrade to a 7.0.x version when…

Jira does track transition date/times, but is not doing this in a manner where that data is stored to a custom field that JQL can then order by. As you found, the 'updated' kind of works, but isn't ideal since any change to the issue will count as an update to the issue. In my view what is needed here is a custom field…

Hi Swarna, I wasn't sure of the answer here, so I went through and tested with with the Jira Software 7.5.0 version. In my testing I was able to recreate this specific error on the page. So to answer your question, No, this has not yet been resolved in the 7.5.0 release. I would recommend watching…

Hi Morten, The behavior you have described is listed as a documented bug in JIRA https://jira.atlassian.com/browse/JRASERVER-62061 Unfortunately there does not appear to be a work-around listed for this issue at this time. While I would recommend watching that issue for updates, in the meantime, it might be possible to get…

Hi Martin, Thanks for letting us know about this issue. I am afraid that our customers no longer have the ability to directly report bugs in the JIRA projects of our jira.atlassian.com site. So I have gone ahead and created a new bug on your behalf based off your findings here. I would recommend watching…

Hi Tomasz, If you click that GSuite link on the left side of that page, you can then connect your Jira instance to your Google Suite in order to import users and groups. This is also documented in Integrate with G Suite. 

Hi Carlos, I did some more research into this issue. At the moment there is no Service Desk customer notification that can notify on this event. But that said, you probably could create an automation rule to handle this particular use case. In the Service Desk Project admin page, navigate to "Automation". From here if you…

The error message you posted appears to be generated by the webhooks plugin in JIRA. I dug into the code of this plugin and found only one place where this error appears to be generated: if (issue == null || !issue.isCreated()) { logger.error("Transition cannot be sent to webhook as an issue has not been created yet.");…

Hi Tony, There are a lot of similar cases you listed there, but each of these is dealing with a different product or platform. So to help clarify, I think we need some more information about which aspects we are talking about here. Service Desk handles mail in a different way than the Core/Software mail handler does. Also,…

Hi Swarna, Sorry to hear that you are encountering this problem. The specific error message of: Exception: Uncaught TypeError: Cannot read property 'scrollTop' of undefined indicates that this is a bug in some JIRA 7.4.x versions in regards to using a custom field of type user picker. Please…

I have run into this problem before myself. In my case though, I only had this problem when I did not have any future planned sprints created yet to appear in that backlog at the time this sprint was being closed. In that case, there was no where else for Jira to put these issues but back in the backlog. But if you have at…

Hi Carlos, There is not a way for these JIRA Software/JIRA Core users to leave public comments on Service Desk issues. This is by design though. If you want those users to be responding directly to Service Desk customers, then those user roles need to be in the Service Desk Agent role (which in turn would require them to…

The default notification scheme in Jira actually already has an event called "Work Logged on issue". Every time a user logs work on an issue, it will trigger this event. By default though, the reporter, current assignee, and the watchers get notified of this event. If the user logging work is in any of these three…

Hi Brent, Sorry to hear that you are seeing this problem once more on a newer version of JIRA. I would like to investigate this problem further to better understand if this is the same bug that is causing this issue, or if there is something else that might be causing this behavior. In order to do so, I create a support…