Andy Heinzer Atlassian Team

Hi Tayyab, Issues links in Jira are useful to help understand how Jira issues relate to each other. But that is about the extent of their functionality at least within the native Jira code. I can understand why you might have made this logical leap to believe that these links somehow block workflow steps in other issues,…

The process to install Jira can vary slightly depending on your environment. For example we do have guides on Installing Jira on Windows as well as Installing Jira on Linux Generally the main installation is pretty straightforward. Since you will have one environment using the MySQL database, you should be aware that this…

Hi Richard, These kinds of errors indicate that the SQL server is closing connections Jira has established to the DB server prematurely. Jira is expecting to handle its own database connection pool. What usually causes these errors is that the MySQL instance is configured to wait a much shorter interval of time than Jira…

As Boris said, pressing the G key twice is great if you prefer to stay on the keyboard and search for pages in Jira. If you are looking for administration menus via your mouse cursor, it has moved to the left side of the page. It is still a gear or cog icon though: Once you click that though, you have a number of different…

Hi Carsten, I can not answer why this particular section is limited to the fields that can be changed. However there is an existing feature request to improve the number of fields that could be changed here. Please see JSDSERVER-4258 for details. Since we do not have an estimate of if or when that feature request might be…

There is a way to do this, but it's really complicated. Fair warning. Natively, Jira is not creating any log files that indicate this has happened. However there are specific database tables that are getting updated as a result of this email address being added to an organization. There is an AO table that lists the…

Hi Maciej, This error just indicates that the Service Desk plugin is not loading. There could be a number of different causes for this. Since you recently upgraded Jira itself, my primary concern would be to make sure that you have a valid Jira Service Desk license activated on this instance before trying to upgrade…

Hi Chip, Voting on the issue is one way to show added interest in this. However if this particular problem causes significant pain for your organization, I would recommend leaving a comment on that page to explain why the work-around might be annoying or difficult to use. I can't guarantee this will change the priority on…

Hi Gayan, Yes you can actually pick out what custom fields appear in the customer portal. First you would need to create this new field per the steps in Adding a Custom field. Creating a new field and defining the options in the field will likely prompt the Jira admin to perform a reindex before this field is usable. And…

The Search Syntax for text fields documentation explains that Much of the information on this page is derived from the Query Parser Syntax page of the Lucene documentation. In turn Jira can't perform text searches of this nature at this time. This is largely because of the way lucene works and how Jira implements this. You…

Hi Nidhi, At the moment there is not a way to provide the customer portal to have this rich text editor option. There is an open feature request to add this to the customer portal in JSDCLOUD-1506. I would recommend watching and voting on this issue for the time being. I was not able to find any other 3rd party solutions…

Hi Audra, Given the error you are seeing, Jira cannot see the filename in that path. Usually when you see this error it means that either the zip file is not in the correct path OR more likely we have not used the correct filename to reference this zip file. Windows environments like to automatically hide file extensions…

If you are looking maintain your Jira data and migrate it off this potentially corrupted H2 database, I would recommend these steps: * Select a database type/version from our Supported platforms - Atlassian Documentation (it's important to find the correspond version of this page that meets your version of Jira) * Create a…

Hi Audra, What steps are you following when you get this error? If you are following the steps in Accessing JIRA's H2 embedded database then I would expect that you have have to first call a java jar file that is expected to handle the driver aspects for connecting to this database. That guide has steps for both GUI and…

You don't need to worry about customer portal access. As long as the user has an account in jira, they don't need to be members of any group to access the customer portal site. But in regards to the loss of Admin rights, there are two different ways to manage this: * Create a group in LDAP/AD that contains these users that…

Jira is running an internal webserver, Tomcat. This Tomcat instance is setup to server its content on port 8080. Since you are now looking to proxy this connection, you likely need to either create a new connector or modify your existing connector in Tomcat so that this webserver understands its traffic is being routed…

Hi Alexander, Sorry to hear about this problem, but it looks like you might be effected by a recent bug. Please see the bug report of JRACLOUD-67734 for more details. This problem appears to be specifically with attaching files with copy/paste. You should still be able to save the attachment first and then attach it that…

How would you characterize this slow performance? Start time? page load times? Something else you have noticed? Given the size of your environment, it is probably safe to say that your Jira instance is an enterprise level environment per our JIRA Sizing Guide - Atlassian Documentation. As such I would recommend reviewing…

Hi Christopher, At the moment it does not appear that you can alter the quick filter functionality and still maintain the new Jira UI. However there is still the ability to revert the entire UI to use the older layout. You can disable the new UI by: * Select Jira home. If collapsed, expand the sidebar. * Under NEW Jira…

Hi Alex, Given the nature of the values, I suspect that maybe the CSV file is not formatted in the correct method. Would you be able to share a snippet of the CSV file for us here? I would be interested to try to reproduce this behavior. If you would rather not post this data publicly, please let me know. In turn I can…

Hi Andres, It sounds like you are trying to create issues directly on the board that is using a component as an element in the JQL filter. If I understand this correctly, I think you are running into this documented bug. Please see https://jira.atlassian.com/browse/JSWSERVER-14728 for details. This problem is known to…

Hi, There is no official reseller programs currently with Atlassian. So there are no special licenses needed to do this. Yes you can purchase licenses or subscriptions on behalf of your clients. I would recommend checking out the FAQ for Resellers for more details. Regards, Andy

There are two different ways to do this. You could, as you stated, create a new database, and then follow the setup wizard to import an XML backup of your previous data. That method will work. The other method would be to create a full database backup with MS SQL Server Studio Manager and then restore this database backup…

* Are you using Jira Server? Or Jira Cloud? * If you're running Jira Server, then what version of Jira Server is this instance? * What plugins are you using with Jira? I can't seem to reproduce this problem, so I think there might be something different about your instance. I would be interested to see if you can disable…

Hi Vineet, I believe this difference came about in Portfolio because of this feature request: https://jira.atlassian.com/browse/JPOSERVER-1354 The Original estimate is helpful to understand how much time was originally thought it would take to complete a task. However the current estimates might not always be in line with…

Hi Stephen, I cannot seem to reproduce the behavior you have reported. Each time I use the preformatted option in the text editor it always inserts the noformat tags before and after the selected text for me. So I would like to learn more about your Jira setup and configuration to learn if this is indeed a bug, or…

If these users exist in the Jira internal directory, you should be able to control their membership to that group. However it could be that your Jira instance is syncing groups over from a Crowd instance or from a connected LDAP/AD instance. In those cases you can't actually change group memberships for those groups within…

Hi Christopher, That error is not commonly seen. It looks like that specific code package is in reference to Jira's ability to automatically trigger workflow changes, such as from when someone pushes a code change to a repo that Jira is connected to such as with Bitbucket or Github. I wouldn't recommend just removing that…

From the view you currently have, there does not appear to be a way to delete that link. But what you can do is hover your mouse cursor between this left navbar and the main page. In my case this looks like a blue line that runs top to bottom on the page. If you hover your cursor there, you should see your cursor change…

Hi Veronica, If I understand your concern here is in regards to the Jira Cloud platform and the new interface for Jira not providing the same options as before. However I believe you can still open a new tab from just about any page in this new Jira interface. The changes though no longer have that old Issues button in the…