Andy Heinzer Atlassian Team

The Group Custom field value option will allow you to select different kinds of custom fields. But this is not going to show you ALL the custom fields in your instance. Obviously the custom fields of Group Picker are available there, but not so obvious is that this section will also show you custom fields of type Select…

Are you using Jira Server or Jira Cloud? I wasn't able to recreate this 500 error on my Jira Server 7.5.0 version, but I did notice that this REST request did put my server under a pretty significant load until it was completed. However after some searching I came across this relatively new Jira Cloud bug, please see…

Nic is on the right line of questioning here. If the Epics you want to appear on the board do not also match your JQL filter that board is using, then they will not appear on that board. If those Epics are in that BRAN project, then they would also need that label to match in that query. Alternatively, you could try to…

Hi Torsten, I found that I could reproduce this problem in my IE 11 instance. However this actually appears to be because the Windows environment does not understand how to handle this file type. I don't think this is something that Atlassian can change on that download site to prevent this problem with this OS/browser. I…

The error you are getting of "Caused by: java.lang.RuntimeException: Unexpected error: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty" Is a clear indicator that the JVM Jira is using cannot find the path to your trust store. Java is expecting this to be by default in a…

Hi Pat, That specific error is an indicator that your REST call has not created a session yet. There is a KB that better explains this in JIRA API with CURL throws error {"errorMessages":["The value 'XXX' does not exist for the field 'project'."],"errors":{}} Without a session created, Jira throws this error because…

Hey @Shane Lawrencethanks for sharing. I tried to get some kind of delay when I was playing with this in node.js, but I could never really get that work-around going. Would you mind sharing the syntax of your throttle here? I just thought it might help others that come across this problem.

Hi Wolfgang, I went back to my Jira 7.3.0 / JSD 3.3.0 and I still was not able to replicate this problem. My thought was perhaps this image syntax was being added to the Visual Editor if you happen to have enabled the Rich Text Editor in this version. But in my testing regardless of whether it was Text or Visual editing…

Hi Brian, Thanks for posting back with all these details. I am glad to hear that you got it back up and working. I would agree though that we don't typically want to rely on those XML backups. For really large environments, there have been known issues with the integrity of those backups. As such using native database…

Hi Chip, I took a deeper look into this problem and I think that there is an existing bug that directly relates to this problem. Although the title is slightly different, it does appear to have the same documented side effects. Please see https://jira.atlassian.com/browse/JRASERVER-59185 It looks like this can happen when…

Typically this happens because the username you have in Jira exists in two different user directories. And the addition of a new user directory (if that is ordered higher than the previous directory) will result in your account authenticating to this new directory instead. This has some expected changes that take place.…

Here is my response when I made this curl call: HTTP/1.1 204 X-AREQUESTID: 949x3413x1 Set-Cookie: JSESSIONID=C403B0813D7700CAA150DC669FA79A0C;path=/;HttpOnly X-Seraph-LoginReason: OK Set-Cookie: atlassian.xsrf.token=B8SJ-PNJR-K821-T2GD|916e48030d65a17a07e78ebe826102c1b51e9205|lin;path=/ X-ASESSIONID: ycnnj5 X-AUSERNAME: hh…

Hi John, I took a review of this issue, and I wanted to clarify the source problem here. Is your Jira instance connecting to this postgres database using an SSL connection? You mentioned this in the title of this post originally, but we have never really returned that that detail here yet. My concern here is to learn more…

I have not encountered this specific problem before, but you are correct that page should have display options there. I suspect there are either of two possible causes here: * A plugin in Jira could inadvertently be messing this up. In order to check this I would recommend trying to disable all the 3rd party user plugins…

Hi Alex, I am confused as to the type of field here. Jira has Date/Time custom fields that can be created, but to the best of my knowledge, native Jira does not have a specific field called just Time. It could be there is a plugin in your Jira instance that might provide this kind of field. I am just curious to learn more…

Hi Ootam, From looking at your screenshot, it seems like this is a Bitbucket instance, not a Jira instance. So I am a bit confused if Jira is involved here at all or if perhaps this is just a misunderstanding. I would only expect this configuration page to handle notifications from Bitbucket. So perhaps there is a…

Natively, Jira can not calculate field values based on other field values. But this kind of request is common enough that there are plugins for Jira that can do this. One of these is the Jira Misc Custom Fields. Perhaps you can create a calculated field with this plugin that could do what you are seeking here.

You could use a JQL query such as (key >= CM-11000 AND key <= CM-11100) This in turn should be able to return all the issues that exist between those issue keys and including those two issues. Not all fields will let you do comparisons like this, but the key field will. It also might help to dig into the Advanced Searching…

When you clone the Jira instance, the clone will still refer to this same base URL until you change it. Service desk will build that customer portal URL with the information in the current Jira Base URL found in the Cog Icon -> System -> General configuration settings. For example, let's say your main Jira site is using a…

You might see this error if you only installed Jira Core or Jira Core/Jira Service Desk. However Portfolio is intended to work in conjunction with the Jira Software application. If you already have a Jira 7 version installed, you can easily add this to your installation just by opening your Jira site and navigating to Cog…

Hi Wolfgang, Service Desk customers should be able to see attachments on their tickets provided that the Agent has either shared the attachment with them, or in this case made an inline reference to an image. It is not clear to me why that user would be unable to see this image in this case. Given your screenshot it looks…

I have never seen Jira do this. The names in fields such as Assignee and Reporter should match the user account as they exist in the cwd_user table, specifically the field called 'display_name'. If you find that your Jira instance is adding this 'hra' prefix, I would be interested to see what might be causing that. For…

Hi Rob, I understand that you have your board setup to have separate swimlanes based off assignee, but that changing that assignee on the board does not appear to automatically refresh the page after your upgrade. I tried to recreate this problem in my Jira 7.5.0, 7.4.2, and 7.2.7 server versions. In the cases of 7.4.2 and…

Hi Igor, For Jira server versions, you will need to activate a license key for the Jira products you are using. This could be Jira Software, Jira Core, and/or Jira Service Desk. What I would recommend would be to go to https://my.atlassian.com and on that site you can create a free evaluation license for any/all of the…

Hi team, Sorry to hear there are SQL exception here. Given the steps you have followed so far, I would like to confirm what data exists in your database right now. It sounds like your problem is similar to that of https://jira.atlassian.com/browse/JSWSERVER-10975 From that page there are steps to follow to make sure this…

Hi Miroslaw, There was an unsupported plugin in our Marketplace site that appears to offer some level of integration with Eclipse: Atlassian Connector for Eclipse However that plugin only appears to work with Jira 6.4.x and earlier versions. While searching our Atlassian Marketplace site, I did come across another plugin…

Hi Arkady, Sorry to hear that you are having problems with the lexoranking in Jira. The fix in that KB should be a one time use. If you are having to reapply this right away after moving/changing an issue in Jira then I fear there is some other underlying problem that is causing this. However it is too difficult to tell…

Since this happened immediately after an upgrade to Jira, I suspect this is happening because your Jira instance is using a new or different Java JRE/JDK location. If that happens, then the path for your trust store certificates could be different than your previous Jira version. By default Jira will bundle an Oracle JAVA…

Hi James, Thanks for clarifying. Once I realized this was a custom field, I set out to recreate this problem. Indeed, in my Jira 7.5.0 server version, was able to recreate a problem here that I think you are seeing. I created a new custom field of type Date Picker. The problem I found though was that by default Jira is…

To the best of my knowledge, Jira does currently have a way to track such changes. There is an existing feature request to track this kind of change in JSWSERVER-12228 I was not able to find any 3rd party plugins in the Atlassian Marketplace that appear to offer this kind of audit level information. Those dates that are…