Andy Heinzer Atlassian Team

Hi Bart, There was a documented outage for our Jira Cloud offerings that occurred yesterday. This is noted in https://status.atlassian.com/ I am curious to see if this problem has been resolved, as the outage was resolved yesterday. Sorry for the inconvenience here. I believe that this has been resolved at this point. If…

Hi Ben, There were a pair of documented incidents in regards to Jira Cloud being partially or completely unavailable yesterday. These are currently documented in https://status.atlassian.com/ I am curious to see if perhaps your were effected by these outages. If so, I would have expected that Jira has returned to normal at…

You are correct in that the REST call for adding a comment does not have any such notifyuser parameter. But it is not expected to have this. The notifications for a project are determined by the notification scheme that project is using. Currently Jira does not have a means selectively notify users on a comment by comment…

The issue in question should reflect the epic link name, even if that epic name has changed. The fact that this issue is in a business project should have no bearing on whether or not this happens. But by default, Business projects do not include the issue type "Epic". So unless you added that issue type to the scheme, you…

Hi, Does this strange text only appear when editing a page in Confluence? I have seen this behavior on a few different Confluence installations running on Linux environments. This tends to happen because the system is missing specific fonts that Confluence is expecting to use here. It might be possible that recent updates…

The reason you are seeing this warning is due to change in how Mozilla/Firefox decided to warn end users about the insecurity inherent in HTTP connections. This Mozilla blog post explains the warning you are seeing. By default Jira Server ships with just a basic HTTP connector on port 8080. However you can follow different…

Natively, Jira is not able to encrypt data such as issues/attachments. Jira does have the ability for you to use issue-level security in order to further restrict users from seeing specific issues and their attachments beyond the scope that the standard permission schemes encompass on a per project basis. But this isn't…

Developers is a role that is typically found in all Jira installations, not just Jira Service Desk. However by default Service Desk isn't using this role. There are scenarios where you might want to add other Jira Core/ Jira Software users into that role for a JSD project so that they can view and internally comment on…

When upgrading Jira from these 6.x versions, we would recommend going to a 7.0.x version first. Once that upgrade is complete, be sure to update all the plugins you use with Jira at this version. Only then is it safe to then upgrade to the latest versions like 7.5.x. Jira supported MySQL 5.1.x up to the Jira 7.1.x line.…

I'm super confused. The screenshot you posted appears to be of editing the fields that appear on a specific Jira Service Desk request type. As such I don't understand how you were able to add the "Request Type" field to this specific form. Each request type can have it's own set of fields that appear on it's respective…

Hi Sach, Yes, JQL can track historical events on specific fields. To so this you can use the CHANGED operator. You can't use this operator for all fields in Jira. But you can use this with the status field, so you could create a JQL like this: status = resolved and not status changed after -7d In turn this will return all…

You have to first add the "Due date" field to the create screen for that project. Until that happens, you won't see that field as an option to be added to a specific request type. There are a couple of different ways to do this, but I think the best way to achieve this is * In Jira, navigate to Cog Icon -> Issues -> Field…

Good stuff, Thanks for posting this, John!

Versions in Jira are restricted to a per project basis. But I understand the desire to unify versions between projects. This kind of request has been asked before here on community. I would recommend checking out this thread:…

Hi All, I think that the problem you are reporting is a known bug currently in Jira Cloud. Please see JRACLOUD-67734 for details. I would recommend watching that bug for updates as to when this might be fixed for a long term solution. In the meantime that bug page does list two different possible workarounds to this issue.…

Hi Clayton, There is a bug that might be related to this issue over at JRASERVER-42579 I can't say for sure that this applies in your case yet, because I think you have obscured the parts of the URL that might contain this information, but I am interested to see if perhaps you can share more of the URL you are using for…

Having an existing valid license entitles you to upgrade to the latest version. There is no additional cost beyond that of the license itself. You will need to activate this new license on Jira before you can do the upgrade. You can do this by going to Cog Icon -> Applications -> Versions & Licenses. You would need to take…

In my testing of my Jira Cloud instance, I found that if I'm looking at the Board - Active Sprints, then a right click here does not offer me options to move/remove this issue either. But if I switch over to the Board -> Backlog view, then the right click on an issue in that sprint here, it does give me the option to move…

I found a similar support case for Jira where another user found a solution to a similar problem by adjusting the webhook URL to replace the '%2F' strings in that URL with '/' characters (no quotes for either). Try changing your URL from:…

Hi Ruben, Thanks for letting us know that this helped, and for the additional steps you took in your environment. Since it looks like this has been resolved, I will mark this issue as solved. If that isn't the case, just reply back and let us know the current state. Thanks, Andy

Hi Cory, I understand you are wanting to deploy a WAR installation of Jira. That becomes much more difficult for Jira 7 versions since Atlassian officially discontinued all support for WAR installations back in 2016. We announced that this change back in 2014, (you can find the previous announcements on end of support…

The GET /rest/api/2/issue/{issueIdOrKey}/transitions endpoint is only going to show you the transitions that are currently available for that issue based on its current status and the workflow that is bound to that issuetype. To the best of my knowledge, I don't think there is a way to use the REST API to call up the…

Is your website sending an email when this form is completed? If so, then it should be possible to create issue in Jira or Jira Service Desk if sent by email provided that you have created a mail handler in Jira to check a specific email inbox for new messages. The other way you might be able to do this would be through…

When I have seen this error in the past, it tends to be that the user account does not have permissions to list all the spaces in Confluence. Depending on how your application link is configured will determine how to check which user account is in question here. If you're using OAuth with Impersonation: Then the…

If I understand your concern here, I think you are asking how to change the order of the fields as they appear on the screen. This is something that you can change if you edit the screen where these fields appear. The documentation on Defining a Screen explains this in more detail. It can be hard sometimes to understand…

Hi Olga, I understand you are following that KB, however I think there might be a misconception over what this KB is suggesting. The steps in that KB are only suggesting to set a single workflow condition for each transition. If you apply two group membership conditions to the same transition, then only users that exist in…

The original estimate and remaining estimate are actually system fields in Jira. As such there is not a custom field in Jira of this type that you can create with the native Jira code. There is a related community post about this issue with more information on this, please see…

Hi Stephanie, Could you let me know which version of Jira Software you are using? If you're using Jira Cloud just let me know, but if you're using Jira Server I am interested to know if there is a specific version that this might happen on. In my testing, when in Jira 7.5.0, and when in the Active Sprint view of the board,…

Marc, You are completely correct. I made a mistake in my previous reply. I have confused the reporter and assignee in this case. The notification event that you would want to use would instead be "Issue Updated". In order to change the reporter on an existing issue, you have to edit the issue to do so. In that case when…

Oh sweet. Glad to hear you figured out the cause here. I am sorry it took so long to reply to this thread. That is my bad. Thanks for following up here. Cheers