Andy Heinzer Atlassian Team

Hi Christos, When you tried the steps to reset the admin password, after you updated the config.xml did you restart Fisheye in order for these changes to take effect? If you did not restart Fisheye yet, then that could explain why this is not working yet. However if you did this, then you should be able to click the…

In my experience the time it takes to index is most effected by the number of issues and the number of custom fields in your environment. I'm not sure I understand why this SQL command would improve performance here, but honestly, I'm suspicious as to what other side-effects the frequent use of this SQL command might…

Hi Anjani, Thanks for mentioning this problem. It looks like there was a problem with that page. I was able to get some help internally and I believe that this page has been updated at this point to contain more clear instructions on how to verify your domain. At this…

You won't be able to migrate users from an internal directory into a connected LDAP directory. You can only migrate these users into a delegated LDAP directory. This is explained in the Migrating users between user directories - Atlassian Documentation. You can create a new delegated LDAP connection in Jira and use that in…

Hi Rick, Sorry for the delay in response. Thanks for checking those values. I can't seem to get my Jira instance to reproduce this problem. I tried to create a status in my instance called "unresolved", I then assigned an issue to this status, and then rename this status to something else. Even when I do this, the quick…

Hi James, I found that I could restrict the input with a script such as <script type="text/javascript"> document.getElementById("customfield_10203").maxLength=8; </script> Which can limit the editing of a field to only 8 characters. I was able to do this in my Jira 7.5.0. instance. However this only appears to work when…

Jira Service Desk notifications can work differently from other Jira notifications. Specifically there is a different class of notifications that go out only to users in the customer role. These are typically accounts in Jira that are unlicensed and don't have access to the main Jira site, they only have access to the…

For some reason your instance appears to have 2 entries in this avatars table that marked these as system avatars, but they have an owner for some reason. 10500 IMG_FIRMAjrvtg.png image/png user debugsac 1 10503 bb5cc71d-6bbd-4834-86cf-6a54414d56bf.png image/png project 10103 1 I would recommend that you first create a…

Hi Sergio, Sorry to hear that our documentation appears to be lacking in this regard. I created a new bug to track this change as a bug in https://jira.atlassian.com/browse/JRACLOUD-67845 I found that leaving a single line of text does not create a view that looks like a new paragraph either in the new Jira UI. But in my…

Hi Julian, Within the native Jira and Jira Service desk code, there currently is not a way to do this. But there is an existing feature request for this functionality in JSDSERVER-4642 It might be possible to use a 3rd party plugin to Jira to extend the current functionality of this a bit. In a quick search I found a few…

In order to change a status of an issue in Jira, you would have to execute a transition on that issue. You can do that via the REST API, there is a reference as to the endpoint you would need to call in https://docs.atlassian.com/jira/REST/cloud/#api/2/issue-doTransition The transition information needed will depend on the…

Hi Alec, Atlassian made some significant changes to support back in July of this year. The major change was that starter licenses are no longer being supported directly by Atlassian Standard Support. Instead these licenses are directed here to Community for support for those products. When you first create an issue on…

By default on most permission schemes, the reporter is set to be notified of events such as Issue Assigned. Hence the new reporter will get an email notification provided your notification scheme is set to notify the reporter on that event. When you are changing the reporter of an issue, the new reporter is expected to be…

Hi Marcin, The steps to do this are explained in Migrating from Jira Cloud to Jira Server. That page outlines the essential 8 steps of 1. Back up 2. Download the installer 3. Install JIRA Server 4. Import your data from JIRA Cloud into JIRA Server 5. Change the admin password 6. Check which plugins you have in Cloud 7.…

Hi Dominique, I would like to see what entries exist in the Jira logs at the time this page is trying to be loaded. I hope that these logs will tell us more about if there is some kind of problem between Jira and Git that might be preventing this from working as expected. In order to facilitate the gathering of logs from…

Hi Ruben, That is a very strange error to see. Could you let me know what happened to cause this? Was Jira upgraded recently? Did this happen during a startup of Jira? Have there been any problems with the database of Jira recently? Could you also please run the following SQL query against your Jira database? select * from…

When you configured the tomcat connector $JIRAinstall/conf/server.xml file, did you only set the connector to use this new proxy connection? I ask because I would be interested to learn more about trying to bypass that proxy. One way to do this would be to have two different connectors for Jira: one for the proxy, and…

Hi Peter, Sorry to hear about this problem. However I believe this problem you are seeing is actually a known bug in both 2.5 and 2.6 revisions of Sourcetree. This is documented in the bug ticket SRCTREE-5034. I would recommend watching that ticket for updates as to when this will be resolved. In the meantime, I found that…

Do you still have the Jira Server instance available to you? If so I would recommend returning to those issues on the Jira Server instance to make sure that the attachments exist and are functional there as well. The Server to Cloud migration process should have included these as flat files to be imported. Jira stores…

The REST authentication method should not have any effect on this. However if the user account that is being referenced in OAuth is only a Jira Core user or Jira Service Desk agent, and not a Jira Software user, then you technically would not have access to the agile/software endpoints in REST. That is the only thing I can…

Hi Ольга Попова, Unfortunately, at this point the Jira Mobile app for both Android and IOS is presently unable to view/edit custom fields of type checkbox. This is nothing that you are doing wrong, I am afraid that this is just a current limitation of the mobile app. There is a public feature request in order to add these…

I suspect that Word is using a different character encoding than Jira is using. By default, Jira is expected to be configured to use UTF-8 for character encodings where ever possible. It is not necessarily required to do so, but when working with international character sets, it makes the most sense to configure Jira this…

Hi Olaf, That is a strange behavior to see. I was not able to replicate this behavior, nor have I been able to find any other reports of this particular problem yet in the new interface for Jira. Can you let us know more about this problem? Such as, which web browsers you are using during this (Chrome, Firefox, IE, Safari,…

Hi, These particular logs do not tell us any more information about why this might be happening. I was able to take a look at the existing JSP-400348 and it appears that our support team is requesting more information from you there in order to continue to troubleshoot this issue. I know that you previous encountered the…

Hi Daniel, That is strange to see, I agree. I did some digging on this issue and found that there was a bug report for a very similar behavior. Please see JSDSERVER-4945 for more details. It looks like this behavior is expected to hide those top two lines, but only when the project's email channel is not currently enabled.…

It looks like there are a number of plugins in jira that might be able to help with this. First the plugin Quick Subtask for Jira appears to be able to automatically set the reporter of a subtask to be the parent reporter according to their documentation. However it looks like that might just be useful at the time of the…

I can't seem to find a way to do this natively in Jira. Although Scriptrunner in Jira could allow you to search for which issues have a specific issue link of a specific link type. Scriptrunner JQL functions explains this more. But even that method only tells you if the issue has a linktype, it does not seems to be able to…

Hi Alex, Thanks for all this information. However, so far, I have not been able to reproduce the behavior you mentioned originally. In my setup, I was able to import these 7 issues successfully and in my import the Estimated Time (or ursprüngliche Schätzung) what correctly imported to each of these. I should note that in…

It is difficult to see form the issue point of view, because you would have to be on the issue details view, and then select the history tab in order to see this has happened at some point. It's good for finding a specific issues historical value, but not good for checking up on possibly dozens or hundreds of issues.…

Hi Penny, Within the native Jira code, I don't believe there is currently a way for JQL to do be able to do this. The parent field is explicitly expecting issue keys to be input there. Unfortunately this field does not permit us to pass it another existing filter. However I believe you can more easily find these issues if…