Andy Heinzer Atlassian Team

The legacy automation found on Jira Service Management site created before 30 August 2021 won't have the ability to do this. That form of automation is considerably less feature rich when compared to the modern automation options. I'd recommend using the new automation here instead.

No, Atlassian doesn't offer any direct employment via our community. However we are aware of malicious actors that are attempting to use the name Atlassian and Atlassian Community to attempt to con users using external tools such as telegram or sending email from a number of different gmail.com addresses. How did this…

@Pieter Dijkstra I found there was a suppression for your email address. I have cleared this from our side just now.

Hi @dada From reviewing this, I don't believe there is any clear evidence that this is a SQL injection route. Confluence is using it's own search/query language known as CQL, but this should not be confused with SQL. From what I can see I believe the analysis here is incorrect. Just because a user could make a get request…

Hi @Matthew B Thanks for the write-up and the video highlighting the problem here. This is a known bug we are tracking over in JWMCLOUD-238. I would recommend watching that bug ticket for updates to this.

@Mehul Surana I found there was a suppression on your address. I have removed this from our side. Please try to resend the verification email now, it should come through. Andy

Hi @Steve Looking into your account, I cannot locate you as a member of any current Jira Cloud sites. However there are references to previously deleted sites. From looking at your account, it might be that you had a Free plan of Jira Service Management, but the most recent site was deleted back in May of 2023. Our free…

Hi @Anaelle Finet Those screenshots are in regards to setting which users have product access, but before you do that, you first have to reactivate the Jira Service Management product on your site. You should be able to do this by going to the Products > Add products When you click that add product button, you should see…

Hi @Anaelle Finet I can see that you have a Free plan of Jira Cloud. However it appears that your cloud site has removed the Jira Service Management (JSM) subscription. As a result, the project data still exists for this project, but all of the JSM specific Jira features will be unavailable in this case for all JSM…

Hi @Jesse Ortega Jr This change is expected as we have updated the unicode package being used by Automation. There are more details about this change noted in https://community.atlassian.com/t5/Automation-articles/Upcoming-backend-changes-to-Automation-platform/ba-p/2700771 There appears to be a workaroud, if your smart…

Hi @Kishan BHATNAGAR I have found a few bounce messages such as this one: 550 5.4.1 Recipient address rejected: Access denied. [PA3PEPF000089BB.FRAP264.PROD.OUTLOOK.COM 2024-06-26T09:46:10.727Z 08DC894D9E3C7AB3] This was found on two different accounts that share your domain. I cleared these suppressions for all users that…

Hi @Elena Alexandru I do not have direct control over such emails from our marketing team. However, this is something you can opt-out of. If you go to https://id.atlassian.com/gateway/api/marketing/email-preferences this link will redirect you to your accounts email preferences. From here you can choose not to received the…

Hi @Bayram Gafarli I'd recommend that you create a support ticket using this link https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/ Specifically if you select Product Trials > Extend product trial - this option should allow our team to extend a product trial and reactivate the…

Hi @Daniël Sorry for the inconvenience, it appears that the site's automated spam protection started flagging your content as spam. I have restore your posts after looking and seeing that these are not spam. Sometimes this happens for new accounts, especially if you have gone back to edit an existing response and added a…

@Gabriela Carloto I took a look at our email logs, and for your address, there do not appear to be any bounced messages sent to your address in the last 30 days. All the messages I can see appear to have been marked as 'delivered'. I would recommend reaching out to your mail admin, as it is possible the mail server could…

@[deleted] I found there was a suppression on that account. There was a bounce message response of 550 5.4.1 Recipient address rejected: Access denied. [AMS0EPF000001A1.eurprd05.prod.outlook.com 2024-06-21T08:17:15.902Z 08DC8C8602A44A23] This particular error message is something that the mail server on your end can be…

Hi @Uzair Ur Rahman I found there was a suppression in our system of your account. I have cleared this from our side. You should now be able to receive notifications from our Cloud services again. Regards, Andy

Hi @Praveen I found there was a suppression for that account. I have cleared this from our side. Try to resend the password recovery now. It should arrive this time. Andy

Hi @Peter Zhang Sorry to hear about this. However we have had other reports from some users about this. Are you by chance located within China? If so, the great China firewall has been reportedly at fault for the captcha information being unreachable for end users located within China. If you can connect to an external…

Hi @c.langendam I took a closer look at your account, you appear to be a member of only a single Atlassian Cloud site. I can confirm that this site has 3 org/site admins. You should reach out to one of them if you want to be made an admin. While I cannot disclose the names of these users here in Community, you could create…

Hi @Thamires Araujo I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3032729 I recommend following up there to see if our support team can better assist you

Hi @jeff.schuelein Sorry for the inconvenience here. Yes I can confirm that this URL is legitimately used by our Cloud messaging services. However it appears that new domain was not yet included into the official domains and IP ranges documentation. It appears that the feature flag that enabled this change has been rolled…

Hi @Tamir Ganbaatar I found a recent bug posted in https://jira.atlassian.com/browse/JSWCLOUD-26745 However it sounds like it hasn't been easy for users to reproduce here. Could you clarify how you are reaching this particular issue? For example, are you viewing the issue while on a board? Or perhaps via a click through…

@Maria Helena Sierra I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1012475 Someone from our Confluence Cloud support team should then be able to look into this a bit closer. Andy

Hi @Pietro Angileri I found there was a suppression on your account, I have cleared this from our side. You should be able to receive notifications from our Cloud services once again. Andy

Hi @Gustavo I am not seeing any requests being sent to your email address from Bitbucket in the last 30 days. Perhaps the admin of that workspace/repo has entered in your email address incorrectly? I would recommend reaching out to the admin of that site and asking them to resend the invitation once more. Andy

Hi @Ram Raj It looks like you have a stacktrace message in the logs. This would tend to indicate this is either a Jira Server or Jira Data Center instance, as you wouldn't have access to such kinds of logs in Jira Cloud. From a cursory look at that stacktrace, it appears that Jira is unable to load a section of plugin…

Hi @Steven Dover I believe we have a support ticket created for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1011273 However you should still be able login to this customer portal with your other credentials. The getsupport site doesn't use the same login system that our Cloud sites use.…

Hi @Krishna Malutummeda I believe you have an existing support ticket about this problem over in https://getsupport.atlassian.com/servicedesk/customer/portal/49/MOVE-1755068 I would recommend following up within that ticket.

Hi @Vincent Lau I created a support request on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1011210 I can't see a clear reason for this behavior, but perhaps if we can get your data access consent, someone from our support team can investigate your environment more closely to see…