Andy Heinzer Atlassian Team

Thanks @Mykenna Cepek I have reached out to my marketplace team to see if we can better update that link within the listing. The Forms features have been bundled within all JSM Cloud plans. For customers migrating from server/data center into Cloud, I believe the expectation is that the Cloud site would have JSM. That said…

@sai I have cleared the suppression. Try to re-send the verification email now. It should come through. Andy

Hi @Titton Thomas I am not seeing any clear bounce messages from users on your site. I did notice that all the products on your site appear to be on the Free plans. These plans are restricted by a daily notification limit, so perhaps that might be a factor here. Alternatively…

Hi @Jenny Finneran I am not seeing any recent bounce messages to any users on your domain. Perhaps this has already been cleared recently by someone else in Atlassian support. But if this is still not working, I would recommend reaching out to your site admin to reach out to our support in…

Hi @Dzulfikar Ats Tsauri I found there was a suppression on your account. I have cleared this for your account and any other users on your domain. Try to send the verification email now. It should be able to come through to you now. Andy

Hi @[deleted] I am not seeing any clear cause from our side here. So I created a support case for you in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1006080 I suspect that our team might request of you data access to the site, to check for themselves, or perhaps a HAR file to see if we can better…

Hi @IT Community This appears to be a site URL in relation to a marketplace app called Agile Test. As such, the processes of that app, or redirections it might make would be something that that app vendor would be responsible for here. I would suggest reaching out to that vendor directly. They have a support portal over in…

Hi @Jennifer Wong @Sherly Smith @Mansi Please take a few moments to read through our Atlassian Community online guidelines | Marketplace + Solution Partners | App Central This post is clearly not genuine as I can see you all have pagerly.io email addresses, which happens to be the vendor of your recommended solution here.…

Hi @Xin Yu Sorry to hear about this problem. From what I can see, it appears that your connection might be behind the Great China firewall. In which case, I believe that there is a captcha element that should be appearing on that page, but is not. Unfortunately, there is not much I can do on our side to affect a change…

Hi @Kaizen Voiz I checked all these accounts, but none of these are showing any bounced messages from our cloud services in the last 7 days according to our email logs. From what I can see a message was sent from your site to those users, and the receiving email server noted the message as delivered. If that end user is…

@Joe Pitt please understand that for expired licenses, the only possible technical support Atlassian can provide is here in Community. Expired licenses do not have the ability to create technical support cases. As server licenses are now all expired, the only support for them is here. Jira server should still be able to…

Hi @Maciej Puchalski Sorry to hear about the upgrade problems here. There have been other users that have noticed that if you have tried to upgrade to a newer version than your license supports, there can be left over traces from that upgrade attempt that are being loaded during startup. That aspect can cause this license…

@Mathias Nietlispach I found here was a suppression on that account. I have removed the suppression from our side. @SATYADEO TAMRAKAR I don't see any recent attempts to send notifications from a Cloud Confluence site to your address. It looks like you are only a member to a single Cloud site and that site has the Free plan…

Hi @Scott Knox I am not seeing any failed deliveries on our side to your address. Perhaps these have already been cleared, or there is a different problem here. I would recommend reaching out to your site-admin if you are still not receiving notifications. They might need to create a support request with us over in…

Hi @Tobias Lindell That appears to be a Server or Data Center edition. This thread was specifically addressing product recommendations within Jira Cloud. I don't believe that our Data Center or server editions have this feature.

Hi @Mateusz Slifirczyk I've created a support case on our behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1003050 for this problem.

Hi @Julian Marin I found there was a suppression on our side for your email address. I have removed this from our suppression list. You should now be able to receive notifications from our Cloud services again. Thanks Andy

Hi @Drishti Maharaj I can see that you have cancelled the renewal of the product subscription to that site and that you have a ticket for this in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2980598 Per our guide in https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/ it…

Hi Gavin, Thanks for the feedback here. At the present time, I don't believe we can limit this to only show succeeding builds, nor to hide the previously failed ones. However there is a feature request over in https://jira.atlassian.com/browse/JSWCLOUD-26277 that seeks to do that. The behavior within Jira is not specific…

Hi @Viraj Bhosle Unfortunately, I don't believe there has been a clear solution here. The problem here stems back to the manner in which Jira identifies which commits to display. Jira is looking for the issue key of the Jira issue as the sole means for determining which branches, commits, pull requests to include upon the…

Hi @Walter Lopatka I'm not sure what would cause this. I created a support ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-285546 Andy

I can see you have a support ticket for this new app listing in https://ecosystem.atlassian.net/browse/ECOHELP-40590 Please follow up there. It may take some time for this submission to be reviewed. The SLA is expected to be 10 business day from the point of submission.

@Anjel Loza There was a suppression on that address. The message we saw was: 550 5.4.1 Recipient address rejected: Access denied. [AMS0EPF000001AA.eurprd05.prod.outlook.com 2024-05-13T11:58:55.411Z 08DC723C04852D88] I cleared the suppression on our side, but that specific bounce message is an indication that there is a…

@Meet Darji I don't believe you can with the issue collector. Jira projects (as in Jira Core and Jira Software) won't permit you to send notifications to anyone that isn't a licensed Jira user. Furthermore, I don't recommend using the issue collector for JSM projects. This is because JSM has a different expectation around…

That site still exists, but the only products currently on it are free plan products. Hence there is no bill associated with that site at the present time. If you wish to delete this site, please see our steps in Cancel a subscription. As the billing contact/site-admin of that site you can choose to cancel the…

Hi, I found there was a suppression for your email address. I have clear this for your account and any other user accounts that share your domain. Cheers, Andy

You could also reach out in https://ecosystem.atlassian.net/servicedesk/customer/portal/34 for assistance with Marketplace app development/listing.

@ahmade Found there was a suppression on your account. We received a bounce message when trying to send to your address 2024-05-15T04:02:36.000Z550 Invalid Recipient - https://community.mimecast.com/docs/DOC-1369#550 [600Fck9YMxmurz7Mvgx-u This causes our system to suppress further notifications to your account. I have…

It's a scam. We don't use whatsapp for employment opportunities. Could you please report that account? It's impersonating us. https://faq.whatsapp.com/414631957536067?helpref=faq_content has steps you can follow to block/report that account.

Hi @mummareddy supriya This appears to be either a Jira Server or Jira Data Center instance from your screenshot. Could you let us know what version of Jira this is? Also only users in the project admin role I believe should have this ability to create releases. Could you try to use the permission helper to check for this…