Andy Heinzer Atlassian Team

That's right.

I am a bit confused by this problem. If this is a Jira Service Desk project, then you should just follow the steps in Receiving requests by email to add a mail handler to this project. Jira will allow you though to setup a Core mail handler on a service desk project. But I would not recommend doing this in just about any…

Hi Anthony, Could you let me know what version of Jira you're trying this on? I am curious to learn if perhaps our documentation might be out of date for the most recent versions of Jira. Could you please also let me know if you were trying to do this for a Jira core/Software project or if perhaps this was for a Jira…

Hi Zoe, While I have not found a means to revert the display changes in the customer portal yet, those description fields should still be appearing on the page. However the difference I can see about this is that those descriptions do not appear until either the field itself has been selected to enter some text/value or…

Hi @Bren Lane, The identity manager is only for Atlassian Cloud products. It is not designed to work with the Server versions of these same products.

Hi Maurice, I have sometimes seen Jira instances show their post functions in that type/class/argument format. But that isn't always how those get displayed. Yes I believe that the 13 is the default value of generic event. You typically can't edit this default post function, but you should be able to delete this existing…

Just to clarify, is the problem that the file is not attached in Jira? Or is the problem that Jira cannot display a preview of this image file? I just want to better understand where you see this error message and the scope and nature of this problem. To the best of my knowledge there is only one outstanding documented bug…

You can't set a null value when you are explicitly calling the field itself to have a value. By default in Jira, most custom fields that don't have any value will remain with a null or empty value for this field in the database level. But there is not a way to call that field to have a value and just pass it a null here.…

Hi Muhammad, There are a number of possibilities as to why an issue or bunch of issues would not appear on the roadmap in portfolio. To help troubleshoot the most common causes of this we created a FAQ that has some steps you can take to check and see if these issues are being excluded for some reason or another. This is…

Hi Sonya, I am afraid that the custom field update post function in Jira Cloud is only able to set the current date/time. There currently is not a way to do this within the native code/product itself. However you can likely use a number of different plugins in Jira that could help with this. For example the Jira Misc…

Hi Robert, I am not aware of any recent updates to Jira or Service Desk that would have changed the permissions of these files as they sit in the $JIRAHOME/export/ folder or elsewhere. However technically both sets of permissions you listed are slightly off versus what permissions I would have expected for those files. I…

Jira's native JQL is not able to do this. JQL is designed to return Jira issues, it is not as adept at returning a substring of a field to a specific issue. That kind of function though seems like something that could be done with a SQL query. As such, perhaps you can use a plugins such as SQL for Jira Driver: Convert JQL…

I would also recommend just reading the Status Update in the description of https://jira.atlassian.com/browse/JRACLOUD-67570 Jira Cloud Product Manager, Eve, explains why this change was made and what steps can be taken in order to work around this change in behavior to the REST API. Previously there was a 1000 record…

Hi @[deleted] Sorry this message was initially marked as spam by our filter. I have unflagged it. I see that you also submitted this question again over on https://community.atlassian.com/t5/Jira-questions/How-to-get-a-customized-JSON-from-the-rest-api/qaq-p/684228 and it seems that you found a solution there as well.…

Hi Allam, It looks like this is a Jira Cloud instance, could you let me know if this display error is happening in different browsers? I would be interested to see if perhaps you can toggle the option to disable the new Jira labs feature that controls a new issue detail view option that might be related here. Try going…

Hi Petr, You can safely uninstall this old plugin. This specific plugin has been deprecated in Jira 7.5. In its place Jira has replaced this with a system plugin called 'Atlassian Troubleshooting and Support Tools'. In turn you should still have the same functionalities this older plugin provided in Jira. The same is true…

If you're using Jira Server, it's possible you would not see this in the system admin menu if you were just a Jira Admin and not a System Admin. Managing global permissions explains that this is expected as only System Admins can edit this system setting.

yay, glad to hear it!

Hi @Karine Hoffman, This specific feature does not appear to have a means for the Jira Admin to be able to control for other users. I would recommend having your Jira admin reach out to our Cloud Support team by creating a support ticket there and request to disable this new issue detail popup view from your instance, but…

Hi Maurice, I think at this point the next steps are going to be to take a much closer look at your specific workflows in question. Specifically I would be interested to see the specific post functions on the transitions that are being executed. It is possible that your workflows have been executing a post function to fire…

Hi @gandalf1990, I recreated a support request on your behalf for this issue. Please upload the logs to this case: https://getsupport.atlassian.com/servicedesk/customer/portal/20/GHS-101918 From there we can take a closer look at what Jira is doing during this process. Regards, Andy

Hi Paul, It's very strange that you would see this error: Caused by: org.ofbiz.core.entity.GenericDataSourceException: SQL Exception while executing the following:SELECT NODE_ID, NODE_STATE, TIMESTAMP, IP, CACHE_LISTENER_PORT, NODE_BUILD_NUMBER, NODE_VERSION FROM public.clusternode (FATAL: terminating connection due to…

We upgrade Jira 5.1.6 ->6.4.13 -> 7.3.8 without any issues in our DEV. We don't recommend skipping 7.0.x upgrades ever. If you ever ran Service Desk, or were running Jira Agile 6.3.xx or earlier, you need to go to this 7.0.x version or else these plugins data cannot be updated in Jira. If you are not using these plugins…

There certainly are changes in the 6.x versions, however in my experience the 7.0.x versions are typically able to update Jira from 5.x versions directly. The 7.0.x versions contain a lot of specific upgrade tasks to make sure that several older versions can be upgraded to this version.

I would strongly recommend that you upgrade your Jira instance to 4.4.5 first. There is a major change in the 4.4.x versions in regards to how Jira handles user accounts, so make sure you don't skip that specific upgrade. I would also recommend looking at Skipping major versions when upgrading JIRA applications - Atlassian…

Hi Keith, I do not know of a way to display these exact SLA values on Software issues. At the moment, these SLAs are a Service Desk specific feature. Natively, Jira Software does not have a means to display this field/value. However other users have had this similar question in the past, see Solved: Any way to setup SLA in…

Hi Ken, Sorry to hear that these popups are interrupting. However if you would like to disable this feature you can do so as described at the bottom of the guide: Introducing your new Jira experience. If you do this, you typically would then be prompted to leave some feedback. We would appreciate the feedback on this. Andy

For other users that might come across this same error: This appears to be a new bug in Jira Service Desk 3.9.0 and we are tracking this currently in https://jira.atlassian.com/browse/JSDSERVER-5535

For other users that might come across this same error: This appears to be a new bug in Jira Service Desk 3.9.0 and we are tracking this currently in https://jira.atlassian.com/browse/JSDSERVER-5535

Hi @Gildardo Venegas, Yes you can import information from Trello boards directly into Jira Software. There is even a short video that explains how to do this in https://www.youtube.com/watch?v=1TNlaTPbE70 Regards, Andy