Andy Heinzer Atlassian Team

@Ray DogumTo the best of my knowledge there isn't a way to do that specifically with Jira natively. But there are plugins that can show colors that reflect custom rule schemes, such as Colors for Jira.

Hi Daniel, Thanks for providing that specific stack trace. It looks like we are going to need to get more information from your environment in order to be able to investigate this further. To do that I created a support case on your behalf. Please see https://getsupport.atlassian.com/servicedesk/customer/portal/3/SDS-29186…

Hi Jana, I created this bug ticket in regards to this difference, https://jira.atlassian.com/browse/JSWSERVER-16247 I have the feeling this might have been an intentional design change to remove this, however I would recommend watching the bug ticket for updates on this. Thanks, Andy

Hi Paul, Those AWS quickstarts are specifically designed for data center deployments. These are a bit different than typical server installs because data center architecture allows for the ability of the system to have multiple application nodes for Jira, whereas Server has just a single node. I'm not sure what exactly…

Hi Charles, I am afraid there is not a phone number to call for starter licenses or standard support. Only Premier Support has dedicated in bound phone support per our Atlassian Support Offerings. I can see that your account appears to have starter licenses associated with it. As such, support for that license tier is…

Hi @Imdad KP, The documentation on restoring a project from a backup details the list of steps you have to take in order to be able to restore a project from a backup. As for the attachments, I believe that your first path of /../../../shared/import/attachments/ABC/10000 is actually the correct format for this, however it…

Hi Jana, It appears that this Add Link button was removed in the 7.2.0 release of Jira Software. I don't have any clear indication as to why exactly this was done. The release notes don't clearly mention this specific detail. I suspect it might have been done to try to reduce clutter on the page. Being this is the issue…

Update: I found more information on this topic. It turns out Atlassian has not provided these scripts for several years. This was an intentional decision. However the KB article remained untouched since that time with those instructions. We should have removed that article sooner. Previously when users tried to follow this…

Hi Jeremy, Sorry that this repo is unavailable. However this guide was created for a much older version of Jira several years ago. At the time we did provide a repo with some scripts that you could use to do this kind of performance testing with Jira. But since that time, the original repo with that name was deleted from…

That depends on the expiration date of the license. If the licenses have already expired, then you need to make sure that the version you are upgrading to was released by Atlassian before the expiration date on your license, else you won't be able to upgrade that product. If the licenses applied have an expiration date in…

It depends on the number of nodes you have in your data center deployment and as well how you are using each of these nodes. Potentially each node might need these settings in a high availability setup. This is because any of the nodes in data center might become responsible for performing these tasks should the other…

Hi @gianfranco franceschi, Sorry to report that there is not a way to customize all colors within Jira natively within the browser without either hacking at the source code or perhaps a 3rd party plugin might do this. I found a number of feature requests for this behavior those such as…

Ah that makes sense. Not all environments have these multiple rank fields, but that's good to know. Glad to hear this helped.

Not sure I understand. The source code for Jira is not included in most installation processes. The source simply is not necessary for most installs. However it is possible that your Jira instance could have been built from the source code manually. If you are looking to create a patch for Jira this is typically something…

Hi Chris, Your Exchange instance is behaving differently for internal mail vs external mail. Your internal messages are not leaving this mail server at all likely. Instead when someone within the internal organization sends a message to that address, Exchange already knows who that alias belongs to and in turn since it…

Hi Adam, I am afraid the KB you are referring to in https://confluence.atlassian.com/enterprise/jira-performance-testing-with-grinder-461504621.html is very old. This guide was created for Jira 5.1. I am afraid it has not been updated in a very long time. So much so it still makes references to using Java 5 or 6 with Jira.…

While Nic is correct in that the system is building and rebuilding indexes as needed, the broader answer is that: It depends on your platform for Jira. If you are using Jira Cloud, you are not expected to control the indexing of Jira. However if you are using Jira Server, then only the Jira Administrators will have access…

I agree with Nic, Skipping major versions when upgrading JIRA applications - Atlassian Documentation even makes this very clear, you need to go to a 7.0.x version first. After upgrading to 7.0.x, make sure you update all the plugins you use with Jira for this version and make sure everything works. Only then can you…

Since you noticed that there are service desk modules disabled, that likely is the cause here. What is not clear here though is why those are disabled. I would recommend making sure that your Jira instance has a sufficient amount of JVM memory allocated to it per the JIRA Sizing Guide - Atlassian Documentation and from…

Hi Deepa, The REST API in Jira does not make this possible. It's not clear to me if this can be called from the Java API at this time. However I would not encourage the automating of this particular task. This process should not have to be run regularly on the Jira instance. It's really only there in order to try to help…

Technically it is possible to both migrate and upgrade at the same time, however it does make the process considerably more complicated at times. And it might make troubleshooting unexpected problems worse because multiple things have changed at the same time which can make figuring out the source of some problems more…

Hi @Jonathan Ferrara Could you check your Cloud instance today? I was able to get in touch with our Cloud support team in order to get your specific instance to be able to opt out of this feature being tested. As such you should find that your instance either does not use this popup view now, or that you should now have…

I know there is an existing feature request to improve the logging in regards to the catch email address in Jira https://jira.atlassian.com/browse/JRASERVER-34570 I would agree that there should probably be some more improvements in regards to the way Jira logs this info. It appears that this INFO level message can be…

Hey all, You are not alone here. This is a known current bug unfortunately. There is a ticket where we are tracking this specific problem in https://jira.atlassian.com/browse/JRACLOUD-68060 I would recommend watching that issue for updates. Sorry for the inconvenience. Andy

Actually the username and password values in the dbconfig need to be accurate in 7.4. You will likely need to use a DOMAIN\username format for the useraccount. If you were using the newer Microsoft driver in Jira 7.5+ then those fields still have to exist in the dbconfig, but they don't necessarily need be the correct…

The versions of JIra for 6.x and before are on the old Archive page. However for Jira 7 versions you can still find these on the main download page. You can go to https://www.atlassian.com/software/jira/update and then click the View All Versions. The bottom left box you can click it, then click the '7'. This will then…

Awesome, glad to hear you were able to fix this. Thanks for letting us know what the source of the problem here was.

You can connect multiple user directories to Jira Server. However when the same username exists in multiple directories, only the user account in the top ordered directory in JIRA is the one that is able to login to JIRA. That is the first fact you need to be aware of. Second, when you rename a user account in Jira, or in…

The fact that this only happens for a single issue makes me think there is some content of custom field value on that specific issue that might be able to cause this page to render incorrectly. I would be interested to see if you can example all the fields, comments, etc on that issue to see if any of these contain any…

Sounds like this field is not using the wiki style renderer but instead is just using the default text renderer. These are controlled in the Field Configuration in use by this project. I find the better way to find this is to go to the project itself in question, then go the administration page for that project. From there…