Andy Heinzer Atlassian Team

@Ignacio Pulgar I have also notified our Certification team in regards to the certification materials on this topic. I am sure they will want to investigate this further to understand if this might require an update to the training materials and/or testing aspects.

Hi @Ignacio Pulgar I believe that document might be using an outdated example. At one time in older Jira versions I believe this was true. However in modern Jira Server versions it certainly does appear that you can create new users in the directory of your choice. As such I have created a ticket for our documentation team…

I used a custom field to do this because I knew I could control exactly which screens in Jira this custom field would appear on. That might be why that doesn't work in your environment. If the screen you are using in Jira does not yet contain that custom field, then the script does actually get injected into the page…

After some extensive troubleshooting on this issue, my colleague Fares, found that at least these two custom fields appear to have some other character other than the space created by a space bar in the custom field names. The solution here was to edit the custom field name, remove this unknown whitespace character and…

Yes, that is true. This just hides this element from being displayed on the web page. It does not disable any REST functionality with Jira. So yes, a REST user could still use/see this watcher information. The code is derived from this Confluence guide on hiding page elements: How to hide elements in Confluence using CSS…

Cool, thanks for posting your solution here!

Hi, You should be able to turn this off by following the steps at the bottom of Introducing your new Jira experience: You should be able to click on your user avatar to bring up a menu like this to turn this off. However there are certain Jira Cloud instances that might have been opted into a trial program that currently…

Hi @Victoria Harpe, If I understand the problem here, you have a Jira Service Desk instance, and on one of your Service Desk request types seen in the customer portal, you have a field of type 'group picker' that users have to complete in order to create the issue. I understand you are wanting to increase the default…

I am not sure about editing the velocity template as a means to hide this information in Jira. That approach might be possible to do as well. However I think I might have another way to hide this from view. My approach was to try to use a custom javascript that would hide those page elements from being displayed when the…

Hi Adam, In this case, I don't believe that Jira is including this sqljdbc_auth.dll. Sorry that part wasn't clear. Instead this is something that you can download from Microsoft's site: https://www.microsoft.com/en-us/download/details.aspx?id=11774 That link offers you either an exe or a tar.gz download package. I tested…

I'm not sure I understand. If an issue exists in a completed sprint, this sprint itself should not appear on an active board, nor on the backlog. The active board only shows currently active sprints. And the backlog only shows planned and active sprints. You would still be able to see that completed sprint name and issues…

Hi Ankit, Sorry if I misunderstood your question. No, you cannot use the latest JSD versions (3.9.x) with Jira 6.4.x. You can see from this version history page for Jira Service Desk, that there are specific versions of Jira that must be installed to use any given Jira Service Desk version. As such Service Desk 3.9.1 has…

Some admins have taken to using the announcement banner as a means to include their own custom javascript that they want to appear on all pages in Jira. This can be useful in certain cases, but it can also cause unexpected problems in regards to pages not rendering as expected. If this problem does not happen in safemode,…

Right, but that path by itself is not going to be accessible to other nodes. You need to have some other way to make sure this path can be accessed by other potential future nodes. This usually means configuring an NFS share and using a UNC path. Without the cluster.properties file, then this really becomes just a single…

The nosuchmethoderror is usually an indication that a plugin either hasn't started, or isn't installed. I'm not familiar with the specific code package it looks to be trying to call, but I am interested to see if perhaps you have any system plugins disabled in the database itself. Try to run the following on your database…

Hi @Phongsatorn Srikriputtana It appears that this functionality does not yet exist in the new Jira experience, which is why you cannot reach that admin page to edit this announcement banner yet. There is an existing request to add this back to the new interface in https://jira.atlassian.com/browse/JRACLOUD-67563…

For confluence: That error is an indication that the confluence application can not reach the URL that the base URL is set to. This is a requirement that the application be able to reach the network address of the base URL. Some older versions of Jira/confluence could work without this requirement, but all recent versions…

There is a feature request for this in https://jira.atlassian.com/browse/CLOUD-6999 If you read the latest update from this past March, there appears to be a private beta program you can try to register for. It's no guarantee that you might be eligible to do this yet, but you could try that. I would recommend watching and…

You actually don't need to change Server IDs on an instance in order to apply new or different license keys. But that is a common misconception. If you already have a new license key created you can just apply these directly to the application. This is true of all the products you listed here.

I think there exists REST API references on how to do this, but could you please let me know which product you are looking to do this within? For example, bitbucket, fisheye, crucible, etc. I would expect the API call to be different depending on the product in question.

First off, since you're currently using Jira 6.4.x, this means you must be using a Jira Service Desk version such as 2.5.x or earlier. There is a known upgrade requirement for these versions of Service Desk to make sure that they are first upgraded to a Jira 7.0.x and Service Desk 3.0.x version first. This is necessary…

This warning indicates that the group called 'jira-users' has more than 200 members. Because of a default view limit, Jira is only displaying 200 of the members of that group. There is a KB article on this error over at Groups Have More than 200 Users Warning Message in Group Browser. From that article there is a…

What path are you using for the shared home directory location? This path has to be something that is accessible from all the nodes using the same address. Hence a NFS share that has a format like //hostname/path or \\hostname\path is expected to be used so that the other nodes can reach this location. Also, don't delete…

The only way an issue appears in your my requests is if you are the reporter, you are in the requested participants, or the issue has been shared with an organization that you are member of. You can't have multiple reporters, and there isn't a clear way to update the requested participants field for all the users you would…

I cannot seem to find a way to do this. I think this is because the customer portal is specifically designed for the use of customers. Agents could use it if they wanted to, but typically Agents do not need to use this customer portal because they have access to the main Jira site login. Further complicating this is that…

When you migrated servers, what version of Service Desk existed on the old server at that time? It sounds like you have Service Desk working now after enabling that system plugin, but if you are finding that previous JSD projects do not appear to be working as you expected, my concern is to learn if there was also an…

Hi Lauren, That error is a pretty specific one in regards to Jira being unable to connect to a host that is using an SSL certificate. This can happen when Jira is configured to contact a website using SSL like in an application link or it could be a mail host using secure IMAP or secure POP that Jira is trying to get mail…

Hi Adam, The dbconfig.xml will need to exist in the $JIRAHOME/ root directory. This home directory will have other subdirectories in it with names such as 'data', 'import', 'export', 'plugins', etc. However there typically are not very many other files in this same folder itself. This home directory might not exist on the…

Hi Christian, I am afraid I don't know what might be causing this problem just yet. I was able to produce this same problem, but only on your Cloud instance and only with those two specific custom field names, and not with any other custom field names I tried. Also since I tried to recreate those same field names/type in…

Well, it still might work with these newer versions of Jira, but you would have to manually install the jTDS driver by copying that .jar file into the $JIRAINSTALL/lib/ folder and then update the dbconfig.xml to tell Jira to use that database driver instead of the MS one. You can do that by changing the driver-class…