Andy Heinzer Atlassian Team

Yes, the XML import restores all the data in your database at the time that backup was taken. This is expected to include the data in regards to how those applinks are configured from Jira's side.

I don't think this can be done with the native Jira code alone. I believe this will require a plugin to jira that can transition linked issues when specific transitions are executed via a post function. But which plugin to Jira you are using to do this will really determine how this will be configured. From what I found…

You don't have to use the Jira config tool to setup Jira, but it tends to be easier if you do. In theory you could edit the dbconfig.xml file in the $JIRAHOME directory in order to setup Jira to use this database. The problem here is that we don't have any idea of exactly what the parameters should be for a database of…

Tell us more about how you did this refresh. Did you create a database backup for use in the new install? Or did you create an empty database and import an XML backup there? The applinks are stored in the database. So in theory either method should be able to preserve these. However there are a couple of scenarios I can…

Sorry, I don't understand how you have configured this. In a service desk project, the only users that can be assigned issues have to be users in the Agent role. Users in Service Desk's customer role only, can not be assigned issues. It might be possible to change the reporter of an existing issue, or update the request…

There does not appear to be any clear documentation on customizing the hover profiles within Jira. It might be possible to do via the modification of a vm template or by altering the source code, but I have not been able to find a clear guide on this. Alternatively, there do appear to be plugins that already exist that can…

I did find a feature request asking to relocate the description in the customer portal, please see https://jira.atlassian.com/browse/JSDSERVER-190 It does not appear that this feature request ever really got significant backing. So at the moment I don't think this will likely be implemented in Service Desk any time soon.…

Hi James, We actually have a lot of information on upgrading Jira. I would recommend starting with Upgrading Jira applications. There are a few different ways that you can upgrade a Jira instance. While data center has a zero downtime upgrade option, if you're not using data center, there will have to be some downtime for…

Each Core project in Jira will have its own set of default reports you can run on data in that respective project. More details on this are in Reporting - Atlassian Documentation - Jira Server Core. If those reports are not what you are looking for, or you're looking for higher level information, or another way to organize…

Hi Ron, This is not currently possible in Scrum boards. This is possible in Kanban boards though now. There is an existing feature request for this for Scrum boards in https://jira.atlassian.com/browse/JSWSERVER-7992 I would recommend watching this ticket for updates. This has been discussed extensively in other threads…

If the connection test in the config utility tells you login failed, then the SQL login failed. Simple as that. That failure is more significant to me than the oddities to see in the setup wizard. That part of the wizard is expecting to create a new database. As I see it you have a few different troubleshooting options…

Hi Sven, Sorry to hear you have encountered this bug as reported in https://jira.atlassian.com/browse/JRASERVER-44554 However from reading the work-around in that bug ticket, and the KB https://confluence.atlassian.com/kb/websudo-is-disabled-after-migration-from-jira-cloud-to-jira-server-845939463.html It does appear that…

If you are only changing the timezone of the database, I think you will be fine. The KB Incorrect Times Displayed in JIRA indicates: Further, dates and times are stored internally in JIRA's database and depend on the timezone of the database. For example, from PostgreSQL's documentation: All timezone-aware dates and times…

It depends on how you are authenticating to that SQL server. If you are trying to use the integrated authentication (where the login to SQL is handled by the user starting the application/service rather than the values defined in the dbconfig.xml), then I have not seen this to be possible yet on a non-microsoft operating…

That is really close. You are on the right path. However you are also seeing a number of other string values here that are not specific to service desk request types. You can refine the selection of that SQL query even further to only return request types from service desk with a statement like this: SELECT STRINGVALUE,…

You technically do not need an add-on to do this with Service Desk today. If you are a JSD Agent, you can visit the customer portal view of this issue, and select the "Share" link on that page. From here you can enter in any email address and that will send a notification to that email address to inform them that they have…

Hi Vickey, It looks like that link to the detailed JVM stats page is missing from my 7.8.0 installation as well. I have not been able to find any detailed notes that explains why that might be yet. So I went ahead and created a bug ticket for this over in https://jira.atlassian.com/browse/JRASERVER-66929 In the meantime,…

Is "People" the same as the old JIRA "Roles"? Yes, it is the same. Is there a way to update all project roles across multiple projects at once? I have 62 projects and the project roles are the same. Unfortunately, no. While you can set default members globally for a project role, this only gets applied at the time of new…

The error in your screenshot though is a field requirement warning. What has likely happened is that the destination project is using a different field configuration scheme. This means that each field in that scheme could be setup to be required. More details on how this is done in Specifying field behavior. In which case,…

I suppose it is possible that the rank information from Cloud is having this problem too, but if that is the case, then you should have this same problem in the Cloud instance. I am not sure if you still have access to the Cloud site in order to test this theory. But if you do, I would recommend trying to test this to…

Jira does not really have a means to automate adding a list of users to a watcher list. However perhaps a plugin to Jira could help with this use case. I believe that the plugin, Autowatch for Jira should be able to allow you to do this on a per issue or per project basis.

There are other possible reasons this can happen. For example, if the new account called 'localadmin' exists in both the Jira internal user directory and some other user directory Jira is connected to, then the order in which those directories appear in Jira matter. You can only login to the top ordered directory in jira…

The initial setup wizard will not let you select an existing database that already has data in it. It is not designed for that. However you should be able to stop Jira and run the Jira Config tool as a means to change the database being used. When you use this, it should be updating the $JIRAHOME/dbconfig.xml file. This…

Could you clarify if your instances is using a robots.txt file? If you are using this, there is some notes in these KBs that the <noindex> tag on individual pages might not work correctly on instances where the robots.txt file is being employed. Rather than remove a robots.txt file that is successfully preventing a number…

Yes you can use an Oracle database with Jira. However the version of Oracle databases that are supported for Jira changed between 6.4.x and 7.0.0. You can see the supported platforms in Jira 7.1.x that for Oracle databases, only the 12C database version is supported. But the 6.4 supported platforms could have used either…

Also good info. Just an addendum, there are a few legacy Cloud instances that were able to create a site using the .jira.com domain as well. These too would be Atlassian Cloud sites. You cannot currently select this domain anymore when creating a new Cloud instance. Instead all new Atlassian Cloud sites use the…

Activation of licenses for Jira do not require access to the internet to reach an Atlassian site in order to complete. There are analytics for most installs that might try to reach Atlassian sites, but these are not required to use our products, and are not involved in the activation process. I suspect that is what you are…

There is a related thread to this over in https://community.atlassian.com/t5/Jira-questions/How-do-I-query-Story-Point-updates-in-JIRA/qaq-p/627204 It appears that another user created a suggestion in order to have Jira keep track of this information over in https://jira.atlassian.com/browse/JRACLOUD-67469 Not all fields…

While Service Desk added the ability to customize some aspects of email notifications, it still cannot natively append/prepend a variable such as the sender's domain. There is a feature request to add more ability to customize items like this such as in https://jira.atlassian.com/browse/JSDSERVER-4911 Also the built in…

The other aspect of using a Jira Core mail handler in a service desk project is that all the user accounts that send mail to that mailbox will then have to be licensed Jira Core/Software users or JSD Agents. Otherwise you will get an error that this user does not have the needed application access in order to create an…