Andy Heinzer Atlassian Team

I don't think Jira can do this natively. But you could use a plugin to Jira, such as scriptrunner, in order to get some extended JQL functions like this. Take a look at https://scriptrunner.adaptavist.com/latest/jira/jql-functions.html#_linkedissuesof With this plugin you could use a JQL syntax such as issueFunction in…

Hi Matias, This was a known bug in specific versions of the Jira importer plugin. This is a system plugin created by Atlassian and bundled with Jira. There is a bug report for this in https://jira.atlassian.com/browse/JRASERVER-63636 This specific bug was fixed and implemented into a number of different versions of Jira…

It looks like you are encountering a documented bug. Please see https://jira.atlassian.com/browse/JSDSERVER-5047 for details. In that bug ticket it appears that this was something fixed in the Jira Service Desk 3.5.0 version. If you are already running a version before that, I would recommend upgrading to resolve this.

You can add watchers to a Jira issue provided you have the Manage Watcher's permission for that project. By default this is granted to the project role of administrator. This option is enabled by default and in turn you can add users to watchers field on an issue this way. Are you not seeing this in your Jira instance?

When Jira shows this error in the log, it means that Jira cannot reach the crowd instance for some reason. Please try to follow the cause steps listed in Crowd user authentication fails with 'Directory 'X' is not functional during authentication' error. Has any network changes been made recently? Such as changing the…

Ah, well having two firewalls to navigate can make this more difficult. Since you can access this via your internal network, but not your external network, it might help to try to do a traceroute command in a terminal (linux) or Command prompt (Windows). For example you can do a command like traceroute jira.atlassian.com…

So the fact that the email address these users are sending messages to is not the same address that JSD is checking could be a possible factor here. But before we explore that, I want to first understand more about the first email processed by Jira. Immediately after User A sends the first email, I would expect service…

I realize you do not have Stash. That KB was just an example of how using a MySQL database that is configured in that way can cause these kinds of communication failure errors. I would not recommend trying to follow the specific resolution in that KB that talks about the stash.properties file. Instead I suggest that you…

What version of Jira is this? Why are you indexing frequently? I would recommend that you setup your dbconfig.xml to look as closely as possible to the sample listed in Connecting Jira to MySQL. This communication link failure error tends to happen because Jira is expecting to handle its own database connection pool and…

Ah, that error is much more clear as to the cause. Please see this KB: Cannot reindex jira due to Expected exactly 2 rows the maximum marker row and the lowest ranked row for rank field. I suspect that the cause is #3 in that KB, and the KB does provide steps on how to correct this. You might need to identify if your…

Hi Angel, The queues are not something you can see from the issue level. You will need to navigate to the projects button at the bottom of the screen, and then select a JSD project. This where you will see your queues for that project I would expect that to be able to see this, your account will need to be licensed as a…

Hi Ian, Parallel sprints are configured on a site wide basis. You can find the setting for this in Jira Server by going to Settings (Cog Icon) -> Applications -> Jira Software Configuration. There is a checkbox here that will allow you to enable parallel sprints for the entire site. There is a feature request to allow…

Awesome, thanks for posting back and letting us know. I think the difference here is the zone=trusted and/or the 'tcp -o lo' piece. Your server likely has multiple network interfaces, even if only one private IP address and the loopback interface (if not more). I know that when we were first seeing customers with this…

This can be difficult to answer. Having two different groups with the same name that originate from different user directories can be a problem for Jira to handle. When you grant access to a specific group in Jira, there are database tables that get updated to reflect this. But my understanding is that these groups are…

Hi Jason, Please take a look at this related thread: https://community.atlassian.com/t5/Jira-questions/Firewalld-instructions-are-incorrect/qaq-p/97369 It appears that the user @SCM - Software Confgurations found a solution here and provided their syntax. They also noted that they need to issue a --reload command before…

Hi Collin, Was your Jira data once in our Atlassian Cloud platform? I ask because I found one other reported but where it looks like this might have happened and somehow the Server installation seems like it might have been holding on to some other, longer identifier. See https://jira.atlassian.com/browse/JRASERVER-66787…

Hi Calogero, I have seen this happen in lots of environments with Jira. While it is true, that Atlassian will tend to bundle a Java JRE with Jira installation, this can work correctly for starting up Jira when no other Java has been installed to the system, but for some reason the configuration tool is not able to…

Hi Jesper, It looks like this is a bug. Please see https://jira.atlassian.com/browse/JSWSERVER-16393 for more details. While there does not appear to be a work-around for this problem, it does look like this bug is planned to be fixed in the next release of 7.8.1. I would recommend watching that case for updates. Once that…

Hi Carlos, If I understand your post here, you cannot access Jira from a public internet address. Could you let us know more information about your environment? Is Jira using a reverse proxy, load balancer, firewall in order to redirect traffic to the site? Or is the Tomcat instance Jira is running in publicly available?…

Yes there would probably be gaps in the sequence of issue keys then in this case. However the project will simply begin incrementing the issue key +1 after the highest number issue in the project. I do not believe that having a gap between issue keys will cause any problem here though. It would function just as if you had…

Hi Pascal, Could you let us know more about this problem? Are the fields appearing on the transition screen at all? Or are the fields there, but their input boxes are grayed-out preventing input? Maybe a screenshot of what you see might help here. I would recommend walking through the KB Users unable to edit field due to…

Hi Clayton, In the current versions of Jira Service Desk Server, this is not possible to do with the native Jira code alone. There is an existing feature request to add in the event of an issue assignee changing over in https://jira.atlassian.com/browse/JSDSERVER-1222 I would recommend watching this issue for updates. I…

Awesome, glad to hear that helped.

Hi Steve, Sorry I misunderstood the scope of your request. Epics are not able to be display on these agile boards in that manner because they are intended to be examples of large amounts of work that are not typically managed in a sprint or active view of a kanban. I think that Geert's 2nd reply on this thread helps…

You could adjust a users permissions to have Jira remove this, but that would require you to do so from all projects on this instance as it pertains to that user. It might be possible to do with an injected javascript, but the problem with that is that it appears that the Cloud platform for Jira might not continue to…

Hi Eric, It is difficult to say exactly what is causing this problem from just this error. However the most common cause is likely some kind of corruption of the indexes in Jira. For example, if the index was not updated for an issue that was already deleted, Jira could try to delete it again, which would likely create a…

Oh, that is not what I was expecting here. But interesting. I suppose there could have been a cloud dark feature enabled on your instance that is not being properly handled in the Server version. I would be interested if you can tell us what your current Jira dark features page looks like. Here is my sample dark feature…

* What kind of Jira project is this? Jira Software (scrum/kanban), Jira Core (business type projects), or Jira Service Desk? * Is this in Jira Cloud, or Jira Server? * If this is Jira Server, what version of Jira, Jira Software, and Jira Service Desk is this? * Is either user A or B sending messages from the mailbox…

I think the problem here is the way these images are being added, and the method in which this happens. So when you paste an image into Jira, by default it uses a filename such as 'image.jpg'. The problem here is that when you then paste a different image with the same name, Jira does not have the proper means to…

Hi James, The fact that you see both that error, and that the sync is failing, tends to indicate to me that your confluence installation cannot communicate with that specific address. I suspect you can still login because there is some cached information in confluence that allows this. However there is a Jira KB that might…