Andy Heinzer Atlassian Team

Hi, This kind of error means that Bamboo is not able to communicate with the user server that Jira is hosting. This is not the same as an application link. But depending on if application links still appear to work might help us better understand the networking happening between the Jira host and the bamboo instance in…

Not a joke in the sense of story + punchline, but for those of you that might have missed this previous April fools joke Atlassian did back in 2013, it's worth sharing: https://www.atlassian.com/jirajr Happy Friday!

I think I understand what you are looking for, however I don't think it is possible with just Jira alone. When you use the Jira Macro in Confluence, it allows you pull in a single Jira issue, or a list of issues that are the result of a JQL search query/filter in Jira. The point is, it's designed specifically to return…

What version of Jira Service Desk is this? Or is this perhaps using the Jira Cloud platform? If you login to Jira, and look at this issue, then go to the History tab near the bottom of the page do you see anything different here in regards to the history info? It's possible this might provide a clue as to the issue status…

At least within the current versions of Jira I don't think this is possible to do with just that method. This is because by design Jira is expecting to use the user_key value in the ChangeHistoryItem. If the username in Jira has never been renamed, then the user_key will match the username field. However Jira allows you to…

Hi Sandra, This KB explains steps you can take within the SQL database that Jira is using on the backend to store this data. Jira could be setup to use a number of different database types, such as MySQL, Postgresql, Microsoft's SQL, or Oracle's SQL. If you are not comfortable with this, then I would reach out to your…

Lots of Jira admins are confused by the changes to Jira 7. In this case, I'm going to call my own number to explain a little background and details from a previous thread. Please see https://community.atlassian.com/t5/Jira-Software-questions/Use-only-Jira-server-not-jira-core/qaq-p/662102 All installations of Jira 7 have…

Since you are seeing this error in both REST calls and in the browser, it tends to indicate that there is a problem with this Jira instance, specifically in regards to either the database or the indexes Jira created in regards to that database data. I would recommend trying to walk through the steps in Cannot delete issue…

That is not actually a WAR/EAR package. Even the targz and zip installation packages are all technically stand alone installation packages now. More details in the What is a Jira WAR distribution? Atlassian no longer provides WAR files for any version of Jira starting with 7.0.0.

Atlassian used to provide EAR/WAR packages for Jira. However we don't do this any longer starting with Jira 7.0.0. If you like you can still find the previous WAR packages for Jira 6.x and before over in the Jira Download Archives. That said, it still might be possible for you to create your own for modern versions. But in…

It feels like this is something that would be caused by a misbehaving plugin in Jira. Which is why I would still be interested to see what happens if you try to disable all the user plugins temporarily per Disabling and enabling add-ons. If that does not help here, then the other method to try to troubleshoot this is to…

Hi @Ikhoon_Chon Looking at your stacktrace, it looks like the recovery_admin account is also trying to use the Jira server to authenticate. In this situation, those steps won't work because your confluence instance can't reach this Jira server. Instead I would recommend trying to follow the steps in this KB Restore…

It does not appear that this can be done with the current versions of Jira Software and Confluence Server. However there is a feature request for this in https://jira.atlassian.com/browse/CONFSERVER-43598 that I would recommend watching and voting on.

Hi Thomas, There was a problem for some users in the EU region just a few hours ago. Initially this was only reported to effect bitbucket instances in that region. However I have reached out to my support team in regards to this download problem, and they have confirmed that this problem has now been resolved as well.…

The term 'request types' is specific to Jira Service Desk. More details in Create service desk request types. However all Jira projects (even non-servicedesk) utilize issue types. You can think of Service Desk as a layer on top of Jira that can create different subset of issues types, that is one way to think of request…

I'd also like to add that you might want to look into the Jira Sizing Guide. This provides a listing of hardware expectations based on the size of your Jira environment. If you have lots of users, issues, custom fields, and/or plugins, you will likely need more resources to keep Jira running smoothly. This guide though can…

True, I don't see the parent issue listed in the issue link when looking at the subtask. However I would not have an expectation that this would happen though. The relationship between a parent and a subtask is not the same as an issue link in Jira. Issue links can be linked to any other issue in Jira regardless of…

Ah, well in that case, it might not be possible for Jira to send the authorization needed for this other site. There is an existing feature request to add support for this in https://jira.atlassian.com/browse/JRASERVER-31953 While there is a work-around listed there, I believe this specifically applies to other Atlassian…

Does this only happen for this service-now address? I am curious to see if perhaps you are seeing this known bug: https://jira.atlassian.com/browse/JRASERVER-43143 But to test that out, you might try to use the http://requestb.in/ site in order to configure a webhook and see if you can replicate this problem. If you are…

Hi Ben, From following the link you posted, it looks like you already found a means to resolve this. However I would agree with you, I don't see how the steps you took would have effected the avatars displayed in your browser session. If this is an Atlassian Cloud hosted instance of Jira, then I would actually recommend…

Atlassian has updated their support portal link so that previous link won't work anymore. Currently I would recommend using https://support.atlassian.com/contact/ in order to create a support request.

huh, I've never seen a domain with that format in an email address. Looking into https://en.wikipedia.org/wiki/Email_address indicates that you can't use the "\" character in the domain section of an email address. I suspect that Jira is conforming to the RFC standard here in regards to the valid formats for email…

Merging two existing Jira instances is not a trivial task. It can be done, but it can be very complicated to do this. Jira Cloud does not have a means to import specific projects. That is why the KB you see here is documenting a means to do a complete restore of one instances into Server, and then use the server project…

If this is a Jira Service Desk project, then you could use the built in automation to Service Desk to create a rule that would automatically transition issues when created if their priority was set to a specific level. If this is not a Service Desk project, then you could still do this same thing, but you would need a…

What are you uploading here? This form is intended to install either Jira software or Jira Service Desk to an existing Jira installation. Depending on your version of Jira Core that you currently have installed will determine which version(s) of Jira Software or Jira Service Desk you can install here. Please let us know…

With Jira 7, anytime you see a NoSuchMethodError you can rest assured, your plugin is not compatible with that version of Jira. But honestly, I would never expect any Greenhopper versions OR even Jira Agile versions to be compatible with any Jira 7 version. As of Jira 7, Atlassian rebranded Jira Agile (which was previously…

Check your subfilter for that board. With Kanban boards there is an additional subfilter that is used to hide issues that might have already been released. Details on this are in Configuring filters: (Kanban only) Adding a sub-filter. By default, Kanban boards all have the same subfilter of : fixVersion in…

You just have to apply your license to the new instance. Steps on how to do this are in Licensing your Jira applications. Technically you should not activate the same license key on two installs at the same time. So if you are planning to decommission the other install, you should be fine. You can find your current license…

You can't upgrade Jira Service Desk versions such as 2.5.x and before directly to any version 3.2.0 or higher in a single upgrade. Instead you first have to upgrade to a 3.0.0 - 3.1.x version. This is a known problem with trying upgrades like this. This is also noted in the Skipping major upgrades documentation for Jira.…

I am not sure how to replicate this problem. I can't seem to do so in my system with the information I have right now. It is possible that a plugin in Jira could possibly cause some strange behavior like this. You might try to disable all the user plugins in Jira to see if you can recreate this problem. Steps on how to do…