Andy Heinzer Atlassian Team

Hi Kira, You should be able to access the dependencies report within portfolio just be selecting this switch report option. Can you check this once more? I understand it is possible that some Jira Portfolio Cloud customers might have had this report temporarily disabled in the past in order to help address performance…

Hi, I have seen this problem happen with that specific type of Service Desk project, but only on systems that run Jira in another language other than English. There is a documented bug for that cause over in https://jira.atlassian.com/browse/JSDSERVER-5545 I would recommend looking at that bug and then take a look at your…

Hi There is a current bug ticket in regards to Jira Cloud performance with the new UI. Please see https://jira.atlassian.com/browse/JRACLOUD-68845 for more details. However if that is not the specific cause here, then let's look at a few other aspects here. The Maintenance window is for Jira Cloud today is very different…

All of the fields listed there on the page are Jira Core fields. None of those are specific only to Jira software or Jira Service Desk. You can also find this same list in the documentation on Advanced searching - fields reference - Jira Core Cloud documentation

If you're using Jira Server, you could add in this java script tag into the announcement banner of Jira. <script type="text/javascript"> AJS.$(document).ready(function() { setInterval(function() { AJS.$('#security-val').removeClass("editable-field"); AJS.$('#security-val').children('.icon').hide();…

Hi, Sorry to hear about this problem. However I believe this is actually a new bug in Jira Cloud. Please see https://jira.atlassian.com/browse/JRACLOUD-69154 for more details. It might be possible for you to revert this view yourself. Please see this related thread:…

Hi Michael, I do not believe there is a way currently to set a default board for a project. So while you cannot set a default board for a project at this time, there is a feature request for this in https://jira.atlassian.com/browse/JSWSERVER-11952 The only other way you might be able to mitigate this behavior for most of…

I've seen this happen before on Jira instances that were configured to use SSL, but then you change those settings. I can see that even after the changes you made to the port 8080 connector you still have the redirectPort="8443" parameter. Sometimes this can still force the web connections to that to try to connect to…

Hi Valentin, This particular error is a known issue for Jira Software instances that are running in a default language other than English. Please see the bug ticket https://jira.atlassian.com/browse/JSWSERVER-15185 for more details. While I believe there is a long term fix planned for the Jira 7.9.0 release, in the…

The screenshot you posted is actually of the Jira Core notification scheme. However for Jira Service Desk projects, users in the customer role won't actually get notifications based on that scheme. That scheme only applies to Licensed Jira Core, Jira Software, or Jira Service Desk Agent users. Since Service Desk can't use…

You could use a SQL query like this one to find all the sprints, and in turn all the Boards where these sprints were created. Select "AO_60DB71_SPRINT"."ID" as sprint_ID, "AO_60DB71_SPRINT"."NAME" as sprint_name, "AO_60DB71_RAPIDVIEW"."NAME" as board_name, "AO_60DB71_SPRINT"."RAPID_VIEW_ID" as board_id from…

We have a document on this topic. Please see Migrating users between user directories. The thing about doing this is first to understand that this migration is limited in the scope This functionality allows for the following scenarios: * Migrate all users from JIRA Internal to Delegated LDAP * Migrate all users from…

CSV imports in Jira can be used to both add new issues as well as update existing issues. If your CSV file has set the issue key field and you map this during the import, then yeah, it could be done. One potential problem I could see there when doing this is that you could inadvertently overwrite other data that exists on…

I don't know of a problem specific to a day of the week like Sunday. However there are other possibilities, mostly that revolve around the timezone being different between your user account, and the timezone that the Jira server is running in. For single dates in Jira, sometimes these are being stored in Jira's SQL…

Using the versionMatch JQL function from scriptrunner is actually expecting to use a regular expression in regards to how these are being matched. Please see the documentation on this projectMatch / componentMatch / versionMatch. In which case, the asterisk * is expected to match the previous identifier repeatedly. The…

Hi, I removed that image because it appeared to contain personal information. But from looking at those console logs, I can't see a clear problem here. I did notice that this is a pdf file. These are not exactly images in most cases, so I would be interested to see if this is only effecting PDF files in Jira or not. It…

I would be interested to see what the browser console shows in Chrome when trying to load this image/preview. If you have never used this before there is a quick rundown of this feature in the Chrome browser here: https://developers.google.com/web/tools/chrome-devtools/ I'd just want to see what shows in the log here. If…

The Rank field is utilized by Jira Software for all issues in Jira. When an issue is created Jira Software will generate an initial rank value for these. This happens shortly after the issue created. But this is not happening at the time the issue is created. Since this is a system field, I would not recommend trying to…

Hi Mj, You mentioned that other thread, but I think it's just referring this this KB JIRA Functionality Fails due to The Project argument and its backing generic value must not be null Error Just want to confirm that you first followed those steps. Next, at the very bottom of that KB there are additional steps to follow if…

Hi Jamie, I believe this is something you can do with Jira. I found this related thread in https://community.atlassian.com/t5/Jira-questions/Creating-a-custom-field-with-autocomplete-text-field/qaq-p/53806#M22587 In it, Benji explains a method where you can create a select/multiselect field with all the options, and then…

I found a way to do this without using a plugin for Jira. I found a related post on this in https://community.atlassian.com/t5/Answers-Developer-Questions/Hiding-Issue-Links-on-create-screen/qaq-p/492222 In that case, the user wanted to do this, but only for certain projects. I was able to take his javascript and change it…

Happy to help out.

At this time, there is not a clear way to do this. This has been asked before in https://community.atlassian.com/t5/Stride-questions/How-do-we-integrate-stride-with-JIRA-service-desk/qaq-p/675491 and https://community.atlassian.com/t5/Stride-questions/Will-Stride-Cloud-integrate-with-JIRA-Server/qaq-p/636505 However there…

Sorry to hear this install/upgrade is not going as planned. However this particular log does not clearly show any problems yet. To better help here, I created a support request and I have provided some steps there to gather some logs for our review. Please see…

In short, No. Both Confluence and Jira need to utilize their own database, each their own tomcat webserver (which is bundled in their installation). But you should not try to install both applications to the same Tomcat instance. That said, lots of users will then utilize a reverse proxy in front of both Jira and…

There always has to be at least one group that is setup to be the default group for each application access within Jira. Hence if there is only one group set to default, the option on the page to remove that group becomes greyed out because you are not expected to be able to remove it. I have installed 7.8.1 and setup…

This sounds confusing. Could you let us know exactly what settings are defined in Jira's Outgoing mail settings? You should be able to navigate to Cog Icon -> System -> Outgoing mail, or visit /secure/admin/UpdateSmtpMailServer!default.jspa From there, if you try to edit this and grab a screenshot of these settings it…

ah, ok. That makes more sense. Yes, you could use that REST endpoint to send a notification to a user. But this will be in regards to a specific Issue in Jira. In this case, you can specify a user, but the example shows that this is "active" : "false". In this case, if you want to send to a user that is not in the…

Ok, so it took me longer than I would like to admit to figure out how to do this. But that said, this is actually a pretty cool hack, and I'm excited to share it and what steps I took to figure this out. What I did was first, I found a related post on this in…

True, Jira does not support MariaDB. However the error you reported is not because of that. The errors indicate that the database server is terminating connections instead of letting Jira handle its own connection pool.