Andy Heinzer Atlassian Team

First thing: To start Jira as a service in a Linux OS, I would recommend following this guide: Starting JIRA Automatically on Linux. As for using SSL with Jira, it depends on where you want to terminate SSL. Most of the documented guides for using Jira with SSL and some other proxy/load balancer in front of Jira will tend…

Hi Maro, The REST endpoint you cited: https://docs.atlassian.com/software/jira/docs/api/REST/7.6.1/#api/2/reindex-getReindexInfo Does not have any means to send notifications. This endpoint is designed only to start/stop/get info in regards to indexing in Jira. If you look at the example json, and the schema json listed on…

Hi Andrey, It appears that this is actually a new bug. Please see https://jira.atlassian.com/browse/JSWSERVER-16509 for more details. There does appear to be a workaround there that might help to get past this problem by replacing a jar file and restarting Jira. Regards, Andy

Given this error, it looks like Jira can login to the SMTP server, but in the case of the invite, I think Jira is using a different user account to send the invite. In your screenshot, I can see the test message is using info@<something> However when you invite a user, Jira tends to use the email address of the Jira user…

Hi Stephan, Usually when we see this kind of problem, it happens because one of the reporters or request participants will forward an email notification to another user via email (without Jira Service Desk's knowledge of this). Should that new recipient then reply back to the mailbox Jira Service Desk is using here, but…

Cool, glad to hear that helps. Let me know if you have any follow up concerns. If this answer solved your issue, please click the checkmark to the left of my answer to accept this answer. 

Jira Software boards are governed by the board filter. This determines what issues appear and in what order. By default Jira Software will try to always use the Rank field as a means to order these. At the moment you can't technically rank issues by another field other than a rank type field. BUT, you can order the issues…

Sorry, but I have not encountered this particular problem before. I would suggest opening a support case with Adaptavist, the vendor of the scriptrunner plugin. Perhaps they can offer you additional troubleshooting steps to try to narrow down the problem, or perhaps they are already aware of this kind of problem.…

I would be interested to see more details from that timestamp in the Jira logs. See if you can locate this date/time in the $JIRAHOME/log/atlassian-jira-outgoing-mail.log It should provide us more details about why this SMTP server might have rejected the sending of this message.

It's difficult to say exactly what causes this. There is a KB here that might help, please see JIRA Indexing Operations Display Error indexing issue Dropping Custom Field. All we know for sure right now is that Jira was not able to index the values of those three custom fields at that time. And rather than fail the entire…

Hi Gopi, I created a support request so that we can gather logs from your Jira installation. Please see the support request at https://getsupport.atlassian.com/servicedesk/customer/portal/20/GHS-112445 You can upload your logs to that location. From there I will take a look and offer some advice on next steps to…

Ah, well in that case, Agents are not expected to get the same kind of notification that customers get. There is a deeper explanation of this in JIRA Service Desk Notification explanation. Basically users in the Agent role will still get Jira Core notifications. As such I hope that our documentation in Customizing email…

... the simplest approach for Admins who have only Software or Service Desk users, is to ignore updates of Core -- they will get these when they update Software or Service Desk. I would tend to agree with this statement in a general sense, provided that you are following one of the upgrade methods in Upgrading JIRA…

With only Jira, no. It cannot be done. However if you are using a 3rd party plugin with Jira, you could probably do this. The Flagged field is just a custom field that exists on issues. You could use a script that might be able to do this, or a plugin like Field Sync. This particular plugin appears to be able to sync…

Thanks for posting back with the solution here. As for adding back the other ones, I would recommend adding back in com.atlassian.jira.projects.ProjectCentricNavigation.Switch However the others I have in my instance appear to be all Jira Service Desk features. If you do not use Service Desk, then there will be no need to…

Hi Stefan, What version of Jira and Bitbucket are in use here? Could you check this issue again today? Just wanted to see how much time has elapse from the time of the 2nd pull request in Bitbucket, until now. Many times when users see this it can happen because of a configuration problem on bitbucket side that is not…

Hi Andrey, Sorry to hear about this problem. I suspect that this might be a documented bug such as this one https://jira.atlassian.com/browse/JSWSERVER-16461 However your error sounds just a bit different than that bug, so I'm curious if you might be encountering some other problem here. * Could you please let us know what…

Your JQL is missing the word 'project'. But Warren is on the right track here. Since the error message was looking for AND OR, the space there is causing problems. Instead of trying to use the full project name, try using just the project key instead. The results will be the same, and there won't be addition spaces in the…

The sequence field from the issuestatus table is not actually the correct field to join on here. Instead it should be joined to the id field in that table. Perhaps this might help: select (p.pkey || '-' || ji.issuenum) as issuekey, issu.pname as status from jiraissue ji join project p on ji.PROJECT = p.ID join issuestatus…

It's not the never option. Upgrading Jira is okay. Just understand that when you upgrade Core, it's always possible that your plugins to Jira (both 3rd party and Atlassian made) could possibly require an update in order to continue to provide their function in the system. The same applies to Jira Software and Jira Service…

Dark Features don't have documentation. Hence the reason they are dark. There is an expectation though that most administrators would never need to use this menu at all in Jira. I would recommend trying to only remove the entries that do not exist on my screenshot posted above. It is possible that removing too many, or the…

Is Bamboo setup to use the same 10.x.x.x:8080 address to reach Jira? Or is it perhaps using a different address like a hostname, FQDN, or other interface address? Did you try to follow that KB? Is Jira setup to whitlest that address and accept connections from this? If this is still a problem, I would recommend trying the…

Jira Service Desk has had the ability to customize notifications in the UI since at least 3.3.0 in the Server line. I know that the Cloud version also has this ability. More details in https://confluence.atlassian.com/servicedeskcloud/blog/2016/09/customize-the-notifications-you-send-to-your-customers Have you tried to…

This problem is caused due to MySQL server timing-out database connections faster than the Jira connection pool can notice. This exhausts the Jira connection pool as it will keep its connections open while the MySQL side of the connections is already closed. Since Jira is expecting to manage its own connection pool,…

Hi @nithishgunda I am afraid I do not know what kind of syntax the service now site might be able to use to handle the authentication aspects here. As such I would recommend reaching out to their support team to understand better if there is a means to authenticate with this site by entering the parameters into the URL…

There is a KB for Users who have never logged into Jira. It would be relatively simple to modify this SQL query to include all users that HAVE logged into to look like this: <span>select</span> user_name <span>from</span> cwd_user <span>where</span> user_name <span>in</span> <span>(</span><span>SELECT</span>…

When a user exceeds the threshold of failed login attempts, the CAPTCHA is presented on the screen, however this is not the sole means to then login. Instead this is just intended to be an additional check to make sure the attempt is coming from a real person (and not a bot, script, or malicious user). When you see the…

Just to confirm, when you try to login to Jira over HTTP, the login screen does not show you a login failed, it just takes you back to the login screen, correct? You should be able to access Jira over more than one connector at a time. I've seen instances where this can happen because of a cookie problem in the browser. In…

With Jira by itself, no, it's not currently possible. But I did find an interesting guide on how you can limit the input of worklog dates to only 10 days in the past. It seems reasonable that you could modify this to be a much shorter range, such as 1 or even 0 days in the past. However I believe for this to work, you…

I think this is a limitation of how Scriptrunner is determining last comment. Granted Service Desk does have a different way of handling comments as opposed to other Jira project types. But at the moment, it does not appear that Scriptrunner can currently do this. But from looking at their bug tracker, it looks like this…