Andy Heinzer Atlassian Team

Hi Timo, I can't see any clear problems here. The browser console seems to be calling a site of https://su batch.js which I know can't be correct, but perhaps the image has been altered here. To further our troubleshooting of this problem, I created a support request and asked you there for a number of items, logs, HAR…

I can't seem to find a way to do this, but I'm also not confident that hiding this element is a good idea here. The reason I say that is because in Jira, each username must be unique. However you might have 2 or more users with the same first and last names (like John Smith, or Jane Doe). Without insight into the unique…

The Community site is now using our https://id.atlassian.com/ site to handle authentication and password resets. I would expect this to be an email address, but it might be possible to have a specific username instead. * What email address are you using when trying to login? * Are you using the "Log in with Google"? * When…

Hi Luca, Could you take a screenshot of this problem? I think this would help us to better understand the problem here. I understand you have ruled out plugins to Jira as a cause, and custom field, but there are other ways to inject custom scripts into Jira that could be happening here. I would recommend trying to have…

The related thread you posted can be helpful, but it does appear to pertain more to mysql database environments. I understand you are using MS SQL instead, however the general concept is the same. It is the technical details that could be different here. Since we see this feed data is coming from Confluence, I think we…

You have a Jira Software evaluation license currently applied. However you don't actually have Jira Software installed yet. This creates a problem, because you can't update the license in Jira for a product you don't actually have installed yet. The same is true for 3rd party plugins to Jira. In order to apply a new…

This information is actually not something you can find in Jira's web interface once the sprint has been closed. True, you can see this date when the sprint is still open in the sprint report, however once a sprint is closed, that estimated date is replaced with the actual date/time the sprint was closed. However the SQL…

I would have this user send another email to the address Jira is checking, and then go into the Jira logs to see what is registered there. You can find these in the $JIRAHOME/log/atlassian-jira-incoming-mail.log file. You would have to find the message in the logs by timestamp to see if there is some kind of error there.…

Addendum: Since this is also tagged as Jira Service Desk, there is an additional requirement on Service Desk projects. In order for your to assign users to issues in a Service Desk project, those users have to be in the role of a Service Desk Agent. You cannot assign JSD issues to Jira Core or Jira Software only users.…

Yes, new accounts need to login to Jira at least once before you can assign issues to that user. The reason is that, you don't want to assign issues in Jira to a user that has never logged into this Jira instance. From a project management standpoint, it can be a potentially disastrous if Jira allowed this otherwise.…

You can change a system setting in Jira called 'User email visibility' in order to at least hide the email address from appearing here. Steps on how to do this are in Configuring JIRA application options. Editing JIRA's general configuration * Choose > System. * Select General Configuration to open the Administration page.…

Are you intending to keep the same database you have for Jira? If so, then you probably do not need to do anything. As Jira stores these licenses in it's database. Hence if you are just connecting to your existing database, the license(s) applied in the current database will be used. The only way this might not be the case…

Hi, I thanks for the HAR file, I found a number of 404 errors in it. This is just an indication that the files being requested by the browser are not able to be located. These all appear to be css and js files. Which would explain why the pages don't appear correctly. I also found another interesting URL in your HAR file:…

Ah, ok. So when Jira sends email notifications, the link it uses in those notfications for the site is defined in the Base URL in the system admin panel of Jira. Configuring the Base URL explains how to do this within Jira: You need to have the system administrator global permission in order to perform this function. To…

Hi Luca, Thanks for clarifying the problem here further. However I still have some questions and concerns about this. In my testing of this, I found that I could not find a way to change the default notification option for customers. In my instance, this is always enabled by default, and I cannot seem to find any way to…

While I have not done this myself, I believe this can be done. The ODBC driver plugin you mention does appear to be on the right track for this. However when I reviewed the documentation on this, I found that they seem to indicate a "bidirectional access", so I don't think this would be solely a read only connection. It…

It sounds like you are encountering the problem described in the KB Cross Site Request Forgery (CSRF) protection changes in Atlassian REST. I would recommend reviewing that document to better understand why this error can be thrown in Jira. The KB notes that: This usually happens due to Tomcat proxy configuration issues.…

There is a good deal of confusion over that feature. The sending of Jira Core notifications is possible within a service desk project, but it still is not possible to send Jira Core notifications to users that ONLY exist in the customer role of Service Desk (ie not Jira Core/Software nor JSD Agents). This is because…

Hi Taras, Thanks for this information. Could you also share with us any/all <Connector> tags you have in your $JIRAINSTALL/conf/server.xml file? My concern is that since this traffic appears to be redirected to port 80 for HTTP traffic, that Jira's server.xml will likely have a completely different port to host its Tomcat…

With debug logging set for those two packages, all login attempts should appear in the $JIRAHOME/log/atlassian-jira-security.log A failed login could show as an anonymous user, but typically I would expect the username to appear in the logs here at that time. As for why removing that one user from this specific group in…

7.1.9 is one of the last versions of Jira that has the option to share a filter with the entity called 'anyone'. In 7.2 and later version of Jira do not explicitly use that term. Instead 7.2 and higher have the option to use the 'Any logged in user' instead. This is more clear in regards to which users are being shared the…

I can not seem to replicate this problem in my Jira instance of 7.8.1. I am able to make that JQL search correctly. I also have not been able to locate any bugs documenting this specific problem. Could you let me know what version of Jira you are using? Also have you tried to bypass any proxy/SSL in your environment to see…

Hi Timo, This appears to be an HTTP 400 error, which just tell us this is a bad request. I suspect this could be cause either by the specific URL being referenced here, and/or the payload being sent/received. Usually when I see these kinds of errors, it tends to be because there is a proxy, firewall, or some other layer…

Perhaps take a look at the browser console when the Jira page is loaded. Details in https://docs.microsoft.com/en-us/microsoft-edge/devtools-guide/console If there are errors in the browser in regards to rendering the page, or downloading content from the site, this console log should be able to log these warnings/errors.…

I have not been able to replicate this problem. Nor have I found any bug reports of this issue creation feature at the bottom of backlogs. The fact that this is happening for all boards would tend to indicate something system wide is causing this. I would be interested to see if you can have a Jira administrator look in…

Hi Taras, There are two different ways I would expect this kind of problem to appear in Jira: 1) By Proxy 2) By a plugin or script in Jira Since I think that #1 is more likely, I'd like to know more about your Jira setup. Do you have a reverse proxy, load balancer, or other firewall like device that sits between your Jira…

What Nic said. You would have two separate boards, each with their own backlog, and each with their own 'order by' field (one of which uses Rank and the other Rank2).

Hi Eugene, If I understand the problem here you have users in Jira that exist in an external directory, but that in this particular Jira instance, all the users that originate from that LDAP directory are unable to login to Jira here. If the Jira configurations are truly identical, then my thought is that perhaps this dev…

Jira ships with a number of built in gadgets that you can display on a dashboard to help with some of this. In your case, I would recommend the dashboard gadget called 'Projects' to start. This gadget can give you a quick overview of multiple projects, but I actually recommend limiting this gadget to the 1 column setting.…

Service Desk notifications to users in the customer role work completely differently than notifications sent to Jira Core, Jira Software, and/or Jira Service Desk Agents. I would recommend checking out the KB JIRA Service Desk Notification explanation for more details. Because these users in the customer role are not…