Andy Heinzer Atlassian Team

Hi, Sorry to see you have encountered this problem. This is a bug. Please see https://jira.atlassian.com/browse/JSWSERVER-15185 for more details. The good news is that this has been fixed in the latest versions. As such I would recommend that you upgrade Jira to correct this. This problem happens in Jira instances that are…

So I tried it, it didn't work. I looked at the HTTP response in the console logs and found this HTTP 400 error: {"errors":[],"reasonKey":"Signup is not currently available","reasonCode":"400"} This indicates that your Jira instance does not have signup enabled, so end users cannot create their own accounts. Sign into Jira…

The Jira Software 7.9.1 obr file will only be compatible with Jira Server 7.9.1 as per https://marketplace.atlassian.com/plugins/com.atlassian.jira.jira-software-application/versions Is this the version you are running of Jira? If not, then you won't be able to just update Jira Software without also updating Jira core. In…

@Boris Berenberg - Atlas Authority Thanks for bringing up this point as well. I was focused on the cloud vs server and the expand aspects of this because I thought it more closely addressing the original question. But I think you raise a good related point here as well. I did some more searching on this and came across…

Hi Alejandro, I was about to create a support request on your behalf, and when I looked through our system, it appears that you have already reached out to our Customer Advocates team and have resolved this problem. For other users that find this thread in the future, should you need help with renewing a Cloud…

Are you making this call to Jira Cloud or Jira Server site? I was not able to replicate this when making a REST call to this endpoint to Cloud, but in Server, I was only able to do this when I was manually entering in %20 for space, and %27 for ' When I actually used a format like this:…

Hi Mark, Sorry to hear you have encountered this error. It appears that this is a recently documented bug that affects Jira 7.8.x and 7.9.x versions when visiting the site using IE 11. Please see the bug report for more details: https://jira.atlassian.com/browse/JRASERVER-66949 I would be interested to confirm that this…

Jira Cloud does allow for you to expand issueTypes in this rest call. When you make this rest call you can see in the first lines of the response what options can be expanded: [ { "expand":"description,lead,issueTypes,url,projectKeys", In this case, you can expand description,lead,issueTypes,url, or projectKeys. This…

The KB you mentioned, How to Configure an Outbound HTTP and HTTPS Proxy for JIRA applications, is aware of the limitation of that method being only for http and https requests: This Outbound Proxy configuration only works for HTTP and HTTPs request only. If you are trying to connect JIRA to a Mail Server (Gmail or…

@Ramin Ghanbari and @Jean Are your Jira environments by chance using the plugin Extension for Jira Service Desk? I found a few other customers that have reported this error on our support tracker. While we have not yet clearly identified the cause of this behavior, I did find a commonality of the use of this plugin between…

You can use this link https://www.atlassian.com/software/jira/core/update You can then click the 'view all versions' and click the bottom left box and select '7' in order to see all the 7.x releases of Jira Core.

I wanted to circle back to this community thread. In our support case we found the problem was not about proxy settings in Jira, but rather in relation to the use of a password policy in Jira. When any password policy has been enabled in Jira, and the user's password does not meet the password complexity, the user will not…

I can see a problem with your current settings. Based on the format you have in #1, I believe that #2 should instead be: %e.%b.%y (without spaces, and with the missing '.') This format has to correspond to the Java format in #1. Also given the way you have formatted #3 there is another problem. Since you have dropped the…

To troubleshoot this problem, I need to see the complete set of logs from your system. Unfortunately, our Community site does not yet permit attachments to these threads. So I created a support ticket on your behalf at https://getsupport.atlassian.com/servicedesk/customer/portal/20/GHS-115413 Please try to follow the…

Ok, so I think I understand better now. But I think I found a different problem here. If I understand your updated post, you believe that the java time format should correspond to the java, instead of Javascript. However that part is actually correct. The server side java format should correspond to the client side…

Sorry to hear you have encountered this problem. This is actually a known bug that effects specific Jira Software Server instances where the default system language is not English. Please see https://jira.atlassian.com/browse/JSWSERVER-15185 for more details. The good news is that this bug appears to have been fixed in the…

Hi Lukas, I understand that you would like to suggest an alternative in regards to the German translation of certain system elements in Jira when viewing the administration panel. However this is not something that I can change myself. The good news is that we do have another location where you can submit these alternative…

Ah, Well that screenshot is helpful here. Since this is a service desk project, there are additional requirements for the users that can be assigned issues as I mentioned above. For Service Desk projects, only Service Desk Agents can be assigned those issues. In order to be a Service Desk Agent, you have to allocate that…

Hi Marya, I created a bug ticket for the Comment button appearing on that page: https://jira.atlassian.com/browse/JSWSERVER-16559 I don't think that button should be appearing there for users without the comment permission. I know Jira 7.8.1 is effected, but there are likely other versions that exhibit this bug behavior.…

The lack of that width tag will certainly hide those elements in the banner. However I do not yet have an explanation as to why your Jira instance might be exhibiting this behavior. I have not been able to replicate this display problem, short of manually editing the tag in the developer tools of Chrome. * How often does…

I would recommend trying to use the Permission helper in Jira Cloud to check to make sure that your permission scheme for the project where that epic exists have been set to allow you to do this. Walk through the permission helper and enter in the issuekey and select the delete issue permission then submit to see if you…

Sorry to hear that you are adversely impacted by this problem. Given your description, I believe you are effected by this bug: https://jira.atlassian.com/browse/JSDSERVER-5706 There also exists a different work-around where you can run specific SQL commands to clean up the internal user directory that is listed on that bug…

You actually do not need to have a new server id to re-use that existing license key. Instead all you need to do it obtain that license key from your https://my.atlassian.com site. You only need to have that server id at the time a license is first generated. Your server id of the new installation does not actually have to…

Hi @Alex Kaufman [Enhancera] Thanks for contributing to this thread. Please review our Atlassian Community guidelines for Marketplace vendors and Solution Partners. Specifically we would prefer that Marketplace vendors identify their affiliation with their product when recommending it here on Community. You can do this…

Thomas is correct. This kind of timeout typically happens because of a proxy limit for a request that takes a very long time in Jira. I agree that extending the proxy timeout can help here. Alternatively, you can create another connector so the Jira site could be accessed on an alternative port that then bypasses your…

I was not able to open these HAR files in by debug tool, I get an error when using my tool that the file appears to have been truncated. I was able to open these in a text editor, but it's a bit harder to make more clear determinations using this method. I have tried to recreate this problem, but I cannot seem to do so…

There was a bug for this behavior that specifically affected labels that began with an upper case letter. Please see https://jira.atlassian.com/browse/JRASERVER-64000 for more details. It appears that this only was documented to effect Jira 7.3.x versions, up until the fixVersion which was released in 7.3.7. Are you…

It is possible to get this information via the REST API in Jira, however in order to do so, you would need to use a set of the private APIs. These are not the publicly documented API for Jira that you can find in https://docs.atlassian.com/software/jira/docs/api/REST/7.6.1/ As such, these can change at anytime in Jira. But…

Hi Luca, Can you tell us more about this error? What page in Jira were you looking at when this error is generated? Are other users effected? Does this appear in different browsers? I can see this is making references to Portfolio specific resources, but it is still unclear to me what exactly is causing this problem. This…

Really? That is strange. I believe Jira is using that tag to help define the correct field/table entities to use when creating tables and relations between these tables. So perhaps you might have changed this after Jira had already created these tables, and in turn it wasn't a problem because new tables weren't being…