Andy Heinzer Atlassian Team

You don't need to update the <database-type> value in the dbconfig.xml when you upgrade your database. I could understand why you might have adjusted this, but in fact Jira is expecting all postgres databases to have a value in this field of just <database-type>postgres72</database-type> regardless of the actual version of…

Could you share with us some more details about your $JIRAHOME/dbconfig.xml ? This is the file that controls what database settings Jira will use when it starts up. Since it sounds like you are looking to migrate from the H2 database to a postgresql database, there would need to be changes made to this file. You don't need…

Hi Gary, I can't seem to replicate this either. Could you tell us more about the browser you are using (firefox, chrome, IE, etc) and your operating system (Windows, Linux, Mac, etc) ? Also what version of Jira were you using before the upgrade?

It sounds like there was a problem with the import/upgrade to 7.0. I would closely look at the $JIRAHOME/log/atlassian-jira.log file that exists at the time of this import. I am expecting there to be some kind of SQL Exception or some other error that indicates that that the entirely XML data set was not properly imported.…

What browser extension is this? Perhaps we can better understand if this is only for Server or Cloud instances this way. 

Is this a service desk project? If so, Service Desk can send notifications using a completely different system than the one that is used to sent notifications for Jira Core and Jira Software projects. If this is being used then the message should have a 'sent by Jira Service Desk' in the footer of the message. More details…

Yes it will upgrade when you start Jira. And I agree with Alexis' comment above. The only thing I would add, if you're production is still up and running when you do this, it would be advisable to go into your test server's startup options and disable the mail. These are the flags: -Datlassian.mail.senddisabled…

Hi Ivan, I see that you removed the content of this post. I am just curious to see if there is anything we can do to help here, or if perhaps you are wanting to remove this post. Please let me know either way. Regards, Andy

Hi Luca, I have not seen that particular problem before. I am not sure what exactly might be accounting for this strange set of zeroes appearing here. Perhaps you can generate a HAR file when this pages loads. This might help us to understand more about the calls made to request this page. Alternatively, if you're using…

Jira and Confluence store the certificate in their Java trust stores. Since those programs run on Java this works for them. However Sourcetree is not using Java as a base environment. Because of this there are different methods for storing SSL certificates for Sourcetree. I would recommend walking through Resolving SSL…

Hi David, I accept that there might be a bug here. However in order for me to file a bug ticket, I need to have detailed set of steps that document how to recreate this problem. So far, I don't have a complete picture as to why removing that AD user from this particular group suddenly then allows this user to login to…

I tried to reproduce this problem in my Jira Software 7.8.1 version. I created a user that had access to view these issues, but not to comment on them. While I could see that Comment button in on the board's issue detail view, my restricted user could not actually leave comments on that issue. Instead in my case I got a…

Hi Seweryn, Sorry to hear that you have been effected by this bug. As you have noted, this bug is expected to be fixed once the 3.12.1 version has been released. However I do not have an exact date, nor do I have an official estimation of when this version will be released to the public. You could review the previous Jira…

Hi Dirk, I would recommend checking out the documentation on OAuth 2.0 - JWT Bearer token authorization grant type and OAuth for REST APIs These explain an overview of how you can configuring a plugin/application to use Oauth with Jira. Sorry if this is not exactly what you are looking for. If you are in search of more…

Hi Michael, You cannot remove your own posts on community at this time. However if you hover over your own posts, you can then click the ellipsis in the top right corner '...' and select 'Report inappropriate content'. This will flag your post for our moderators to review. If you would like it to be removed you can also…

Hi Nestor, The DEBUG log you cited here only indicates that Jira did not find any new messages to pull or process in that inbox. There are a number of possible reasons for this. For example, if this same inbox is already configured for another Jira mail handler, or something else that would possibly read these inbox…

Hi, I believe this was due to an outage of one of our services. There is an incident report for this over on https://status.atlassian.com/incidents/16glwhztjth3 However at this time I believe this has been resolved within the past hour. Sorry for the inconvenience. Regards, Andy

What is the filter you are using for this board? I would recommend following the steps in Configuring filters to see how you can find the filter that board is using. I ask because there are two possible things that can go wrong here: * Your filter on the board is not using the 'order by rank asc' in the end of the JQL…

Just wanted to followup on this thread, for the sake of other users that might find themselves in a similar situation. In the logs I found that the service desk plugins were not starting up when Jira started. To address this we Increased the amount of memory Jira could use per Increasing Jira memory, the timeout value was…

If you are only seeing this problem when viewing the data through Jira, and you never seen this kind of problem when only in Confluence, then perhaps I was mistaken and the problem could in fact lie with Jira instead. To test this out, I would recommend trying to follow the steps in JIRA Application internationalisation…

Hi Joe, This specific error is thrown when your Jira database has a duplicate draft workflow and/or when there are orphaned scheme references such as permissions, notifications etc. There is a comprehensive KB on this specific error in The JIRA application statuses page throws a 500 Error. There are a pair of diagnosis…

This warning message by itself does not actually convey a problem. Are you seeing a problem in regards to your activity stream on a Jira Dashboard displaying properly? Or are you just scouring the Jira logs for warning messages? There have been other feature requests to restrict the excessive logging messages like this one…

I would recommend having your Jira administrator examine the logs for Jira when this error happens. These can be found in the $JIRAHOME/log/ folder. I would start with the file called 'atlassian-jira.log' and then see if you can go to the date/time in that log when this error occurred. This should have more detailed log…

I would first try to see if the integrity checker can resolve this issue. There should be a Fix button near the bottom of that page after a check is complete. If this is a one time event, this should be the best way to resolve this. However if you find this problem is still repeatable after trying this fix, then I would…

As of today, to the best of my knowledge, there is no clear time table as to if or when this might happen within the Server platform of Jira. There is an existing feature request for this over in https://jira.atlassian.com/browse/JRASERVER-65989 I would recommend watching this issue for updates as well. Should this feature…

You have a good point about the differences between these two locations in Jira. I'd like to explain some of the differences here. The Manage Add-ons page is actually utilizing the Universal Plugin Manager (we also call it the UPM) in order to display that content there. You can also see this in the URL of that page, it…

Awesome, glad to hear that helped.

Hi Jad, I am not certain what happened here. But from looking at your screenshot, I can tell you at that time, Jira Software was not loaded when Jira started. When you see this box, this is an indication that Jira itself is installed and running. However Jira Software is not installed into this Jira yet. Perhaps the Jira…

Your licenses are available to you when you login to https://my.atlassian.com provided that you are logged into this site with the same email address that you used to purchase these licenses. Within Jira, you can activate the Jira Software, Jira Service Desk, and/or Jira Core licenses at the [Your Jira URL]…

Oh I understand now. That is not an Atlassian Community site. This site we are on now is Atlassian Community https://community.atlassian.com That site you are referring to is running a server version of Atlassian's Jira. However Atlassian has no control over the system settings or mail settings this Jira installation has.…