Andy Heinzer Atlassian Team

I recommend downloading the 5.1.46 version instead: https://dev.mysql.com/get/Downloads/Connector-J/mysql-connector-java-5.1.46.zip There have been lots of performance improvements and known bugs that could be avoided just by using this updated version. To do this you would need to: * Download that file * Stop Jira * Go to…

If you have no need to run Jira Software, and only want Jira Service Desk, I'd recommend this installation package instead https://www.atlassian.com/software/jira/service-desk/download Of course you can still add Software to this later if you like. It's possible there are different issue types/icon between server and…

Jira does not ship with the mysql database driver needed to connect to that kind of database. I would want to make sure first that you have downloaded the jdbc file from mysql's site and then extract the .jar from that .zip file into the $JIRAINSTALL/lib/ folder. If you have not done this yet, there is no way Jira is going…

I would recommend following the guide: Installing Java Since it is possible for you to install multiple versions of Java on the same operating system, I would also recommend setting the $JAVA_HOME parameter per that document was well. This way you can be sure that when Jira starts up, it will use that particular location…

I am afraid I'm not much help when it comes to modifying vm templates. However have you see this KB? How to enable Autocomplete Renderer for Multi-Select Custom Field in JIRA It provides you with steps you can follow in order to convert an existing muli-select field custom field in Jira into a field that allows for an…

Hi Adi, I understand that you want to have the sender receive a notification that their message has been rejected, however Service Desk does not do this currently. I believe that the existing feature request of https://jira.atlassian.com/browse/JSDSERVER-4427 best encompasses this request. I would recommend watching and…

Those versions are compatible. So if these are getting disabled, it tends to be for another reason. When upgrading Jira, commonly the setenv file can be overwritten. If you're using a linux/unix platform, and/or starting Jira from the .bat/.sh files, then overwriting this file can revert your Jira installation to use the…

Jira stores all the JQL saved filters in the database table called 'searchrequest'. I'd recommend starting with select * from searchrequest where reqcontent like '%test%'; I know this works on postgres, but I'm not certain if Oracle has a different syntax here. The reqcontent field in that table contains the specific JQL…

This is a very common problem to see. Service Desk handles notifications differently because unlicensed users can't get standard Jira Core notifications. When Agents create issues in a Service Desk project, but don't use the customer portal to do so, the issue's 'Request Type' field never gets a value set. This is a…

No sorry, you don't move issue types, you move Jira issues. You can do this when viewing an issue by going to the More menu -> Move. When you move an issue in Jira, you get the option to select which project to move it to, and then select which issue types are valid for that project. Once you do this, and click next, you…

You can't associate a single request type with multiple issue types, but you can associate multiple request types in a single issue type. Request types are specific to Service Desk. Whereas Issue types exist in all Jira projects (Core, Software, and JSD). The idea of request types acts as an additional layer for Service…

You can only apply licenses to plugins that are installed and loaded in Jira. I can see that you appear to have installed this plugin, but you should see more content when you expand that page in the plugin manager. This leads me to believe that the portfolio plugin did not load up entirely on your system and in turn you…

Unlicensed Service Desk customers would not be expected to be able to make REST calls to Jira Software or Jira Core endpoints. It is possible they could make REST calls to Service Desk specific endpoints such as those in https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/ provided they have rights to do so. Could you…

Good news everyone: This bug ticket has been re-opened. It appears that this change is being given some more consideration. I am not sure exactly when this might be resolved, but I would watch that ticket of further updates. In the meantime, I did come across another way for end users to update their own email format…

Hi, This thread is just like this other one I found yesterday: https://community.atlassian.com/t5/Jira-questions/Board-scrollbar-missing-Can-t-see-all-boards-in-project/qaq-p/787406 I believe that this is a bug. You can see my comment on that other thread: Please see https://jira.atlassian.com/browse/JSWSERVER-15867 for…

I will try to clarify further: * Yes, you can use the bundled JREs to run Atlassian products. I should note, that I'm not an Oracle license expert. So I don't know what fees or licensing is required in order to get support for their product (Java). But in terms of using Jira, I do not expect that you have to pay Oracle to…

Could you tell us more? Are you just looking to eliminate all emails to this address from Jira? If yes: Then I think the simplest solution would be to login to Jira as that user, and then update your profile to remove the email address. The only downside to doing this is that inbound email to Jira from that address would…

Hi Raju, This is a bug. Please see https://jira.atlassian.com/browse/JSWSERVER-15867 for more details. It appears that this happens when the project sidebar has been minimized. The current work-around is to expand that side bar. When you do this, then that dropdown does show a scroll bar. I hope this helps. Andy

I don't think there is another movie that I have seen more times than this one. I'm sure I would ruin this movie if I ever watched it with someone that has not seen it, because I know just about all the dialog to the entire thing.

Hi, The next thing I would try would be to * Stop Jira * Move all the content of the $JIRAHOME/plugins/installed-plugins/ folder to a new temp folder outside the $JIRAHOME * Start Jira again * Then use the UPM in Jira (Cog Icon -> Addons) in order to try to install updated versions of your other plugins via marketplace. As…

You could try this process Removing invalid characters from XML backups. It would require you to create a new XML backup of your Jira data, extract those files, and then use that utility to clean the backup of any of these offending characters. Once that is done, you could then * create a new database for Jira, * connect…

Technically you cannot use the Cloud backup to restore single projects directly. What has to happen here is that you have to restore the entire Cloud backup to an empty Jira Server first. Only after this migration is complete, can you then generate a new XML backup in that Jira Server version and then use that file to…

The log messages you have posted are not indicative of an error. * Why are you starting Jira in safe mode? * Are you running Jira 7.9.0? That version of Service desk is only compatible with Jira 7.9.0 per the Version history. * Did you recently upgrade Jira? * If so, what version did you upgrade from? * Did you have Jira…

It is not a typo. There can exist a /logos/ folder inside the $JIRAHOME directory. Only if you customize the Look And Feel options in the system administration menu (see instructions in Configuring the look and feel of your JIRA applications), and then upload an image via this method, will you have files inside that…

I'd guess the database is not setup correctly, but that's just a hunch. Go into your $JIRAHOME/log/ folder, then open up the atlassian-jira.log file to see whats in there. I would suspect that you would probably have some kind of ERROR messages logged there that would tend to help explain why jira can't continue. Since…

Hi Nawaaz, This kind of request should really be handled by our customer advocate team. Please go to https://support.atlassian.com/contact/#/ and select Billing, Payment, and pricing to route your request to that team. Alternatively, I could create a support request on your behalf, however I was not able to locate any…

We usually see this problem with inbound email to Jira. If a user uses something like an emoji, the email can stay stuck in the inbox because Jira can't complete the process to store this to the database. It's sadly very common to see with mysql databases on the backend. I would recommend trying to go into the specific…

Can you let me know what version of Jira and Jira Service Desk this is? I am curious to see if perhaps we have a documented bug that might effect specific versions. In addition, I would be interested to see if perhaps you can enable debug logging for Outgoing mail in Jira…

If you're running in Windows, then I suspect you would need to use JDK to generate thread dumps. The JDK includes the jstack.exe utility that would be needed to create these. At least per https://confluence.atlassian.com/adminjiraserver071/generating-a-thread-dump-802593021.html However in Linux/Unix environments, you…

This particular log does not indicate what records might have been changed. But it does show users getting both added and other removed. I would be interested to see what the Jira database has in regards to both the old email address and the new email address in question. You could use a SQL query such as: select * from…