Andy Heinzer Atlassian Team

What form is being submitted here? Is this when creating an issue through a Service Desk portal? Or are you creating issues via an issue collector? How is this form 'specialized'? Are you using any scripts or plugins in conjunction with Jira that might be altering the expected behavior here? Could you post us a screenshot…

This error tells us that there is at least one character that has been input into Jira, that character cannot be stored to your SQL database. There are a couple of possible causes with this. * The database collation or encoding is not correct for the database type. Since you're using MySQL, I would want to make sure that…

Hi Frank, I got an update about this bug ticket. It turns out this functionality has recently changed in Jira Cloud. The ability to change your email format preference from HTML to Text is no longer possible in Jira Cloud as it once was. As a result this bug ticket has been closed as 'Won't Fix'. Could you please tell me…

Yes, Atlassian has been bundling JREs with .bin and .exe installation packages, at least for Jira. I think the same is true for Confluence as well. Whereas if you use the zip or tar.gz installation packages, I don't think these actually have a bundled JRE with them. These JREs don't always get updated with each Jira…

Hi Frank, Sorry to hear this problem has affected you. I too have found in my Cloud instance that I can no longer edit my own email format preferences. However I have not been able to find any clear documentation that indicates this might be an expected change. As such I created a new bug ticket, because in my view right…

That connect timed out error is bitbucket telling you that it can't connect to that Jira address listed there. Why, well I can't say for sure without knowing a lot more about your environment. Both Jira and Bitbucket are using Tomcat to host their website. Tomcat is an apache application to host java based websites like…

When an issue type of epic has a resolution value, it can be considered completed. This is because of the way the system field called 'resolution' works in Jira. All issues in Jira have this field, but by default the field on each issue is null when the issue is created. Only once the issue has been resolved/completed are…

Unlicensed users should be able to approve requests. The difference here is that these users have to do this in the customer portal. Whereas JSD Agents and/or Core/Software users could approve when viewing the Jira issue in the main UI (outside of using the customer portal). I would like to know more about your permission…

Users in Jira are only able to have group memberships for groups that originate from the same user directory as the user is logged in to. Additionally, if the same user exists in multiple user directories in Jira, that username can only login to the top ordered directory. So if your users are logged into Jira via the 2nd…

The issue navigator in Jira is returning values based on the current state of Jira's indexes. When you edit this custom field on this issue A, that single issue will be re-indexed by Jira because Jira is aware that one or more values on the issue have changed. I think what is happening here is that Jira is unaware that…

Weird. I am starting to wonder if there is something special about that specific date/time. Are you by chance in Europe? I just learned that this specific date, 25th March 2018 was the beginning of daylight savings time (DST) per https://www.timeanddate.com/news/time/europe-starts-dst-2018.html In which case, if time…

Is this Jira Cloud or Jira Server? From the response you got, it would appear that Jira is getting an authentication failure message back from the mail server. I would want to know more about the settings here: For example, can you share with us the email address, username, email protocol? My thought here is that sometimes…

Ah, well unfortunately, Jira does not yet support that version of MySQL. Please see the supported platforms page for more details. If you want to use MySQL with Jira, then you will need to use a version from 5.5.x -> 5.7.x. Once you have one of these versions of MySQL, you can then follow the steps in Connecting Jira…

Jira does not yet offer support for MySQL 8. Please see the Jira supported platforms for more details. If you are using a Jira 7.9.x version, you will find that for the MySQL database, the only supported versions are 5.5.x, 5.6.x, and 5.7.x.

I would want to learn more about the specific emails received. Sometimes users report these are duplicates, however frequently what can happen is that an issue changes a status and a comment is added at the same time. These can count as two different events in Jira, hence there could be two separate mails sent out at…

Hi Bob, This is a bug in Jira Software that specifically effects the Internet Explorer browser when trying to view or comment on issues in an Agile board. Please see the bug ticket https://jira.atlassian.com/browse/JSWSERVER-16572 for more details. I would recommend watching and voting on this issue to help our development…

* What version of Jira is this? * What version of MySQL are you using? * Could we also take a look at your $JIRAHOME/dbconfig.xml file? This file tells Jira how to connect to your SQL database, so we don't need to see your username/password, but I am interested in all the other settings of that file because depending on…

Could you also share with us the rest of the configuration on that page? Specifically I would want to see the username being used to login to the SMTP server. What version of Jira is this? Have you tried to change the "From address" field, save this, and then immediately restart Jira? I suspect that there might be a cache…

Sorry to hear that you have encountered this problem. This is not data center specific, but rather Jira Software specific. Please see the bug ticket https://jira.atlassian.com/browse/JSWSERVER-16572 for more details. As you have found, this bug only appears to affect the Internet Explorer browser, while other browsers like…

Bitbucket already has openjdk for their Bitbucket supported platforms However both Jira and Confluence do not currently support environments that are using openJDK for the java runtime environment yet. * Jira supported platforms: * Confluence supported platforms: There are existing feature requests for each product in:…

Estimations are expected to happen for objects in a backlog, before a sprint starts. Scrum boards in Jira have not been able to show subtasks directly within them. Instead only the parent story appears there. As such, there was not much point to estimating an object that doesn't appear in the backlog. Instead the idea is…

This REST call is technically not using JQL yet. It's just a call to a specific single issue to return these specific system fields. JQL is used for searching among Jira issues. It's a small distinction to make, but I just wanted to clarify that part first. In the case of wanting to return specific custom fields when…

I tested in Jira Cloud using curl to make this request. For Server, I also tested with curl, but I was also able to test using the plugin REST API Browser. I am not certain how or why using Jersey to make this call could be causing problems here. But I think it might help to try to reduce the query to it's simplest form…

Great, thanks for letting us know the solution here.

Sweet! Glad this helped. 

Yeah, I am aware this is a server version of Service Desk. Thanks for checking this other setting as well. Can you tell us more about your current User Directory settings in Jira? Specifically I would like to know what your /plugins/servlet/embedded-crowd/directories/list page looks like. You can also get to this by going…

Hi Philip, This thread looks to be a duplicate of another post that was created earlier today. Since it appears you are looking to achieve the exact same thing as this other user, I would invite you to watch/join the conversation on…

Hi Michael, I'm not really an expert on customizing .jar files of plugins. However I aware that changes can be made from versions to versions that can change the way the plugin behaves. So while editing the soy template might have worked on previous versions of Jira service desk, I too found that editing the…

In that case, I would recommend looking back at the documentation on Enabling public signup for JIRA Service Desk: Since you have already enabled this for Service Desk in that screenshot, we then should check the specific project permissions for this particular Service Desk project: You or a service desk project…

Are you using Linux? There was a documented problem on some Linux environments, like redhat and centos where certain font packages could have been removed by a system update. As a result some pages in Jira and Confluence can show very strange characters. I have not seen this effect attachments at all, but I am curious to…