Andy Heinzer Atlassian Team

Are you using Jira Cloud? If so, then please open a support request to https://support.atlassian.com/contact/ It is possible that mail sent out by an Atlassian Cloud site could have gotten caught by one of our services, but it would require one of our Cloud support technicians to look at this mailbox. If you're using Jira…

The biggest risk with installing Jira to a virtual machine is in regards to resource allocation. With a VM, it is not always clear if the resources for that machine (cpu and memory primarily) are being shared between virtual instances dynamically or if there are actually dedicated resources for this virtual machine. I…

It looks like you upgraded directly from Jira 6.4. This could be a problem since there is an expectation that all Jira versions older than Jira 7.0.x should be upgraded in a path that goes through a 7.0.x version. It could be this is something a Jira admin can't be, but a system admin can see. However if you are logged…

Actually this is not an Atlassian Server product page. This is Atlassian Cloud. Sites that are on domains such as atlassian.net OR the legacy jira.com are all Atlassian hosted products. These products run slightly different code than JIRA Server does. You can also tell this is Atlassian Cloud, by looking at your version…

Alternatively, you can watch this ticket https://jira.atlassian.com/browse/JPOSERVER-2355 I would also expect this to be updated when a compatible version is released for 7.10.x versions of Jira.

I am afraid the logs you posted so far do not indicate any problems with Jira, just that Jira was shutdown. It doesn't tell us if this shutdown was initiated by a user call or the service/process was stopped for another reason. Since this is a windows service, I would try to restart the service once more to see if Jira…

Is this Cloud or Server? If Server, what version of Service Desk is this? If this is Jira Cloud, have you recently changed which users have Application Access to Service Desk? If so, then I can see a scenario where your Agents won't be able to be in the 'Service Desk Team' project role unless they are also in the…

Hi Thomas, This particular error looks to be very similar to that found in the bug report https://jira.atlassian.com/browse/JSWSERVER-16177 Are you using IE11 when this happens? In the bug report we have only seen this error in IE 11 browsers when all the subtasks on the board have been completed. There is an expectation…

I recommend checking out the KB How to Troubleshoot SLAs in JIRA Service Desk. It contains a number of SQL queries for locating SLAs in Jira. It also has more details about the goals and how you can find them via SQL.

I would recommend reading our documentation on Configuring workflow triggers. If you have either an application link or a DVCS connection between Jira and Git, then it is possible that Jira workflow transitions can happen when a commit in Git contains the Jira issue key.

Those two icons that appear as boxes are actually characters from an Atlassian font that is bundled with products like Jira and Confluence. So the fact that we see that box character instead tells me that either your system is trying to use an overriding font somehow (a script, a plugin, or announcement banner are all…

Try instead using the Burndown report/chart. This report will keep track of events called 'Scope Changes'. These scope changes include when you remove or add new issues to a sprint that has already started. The sprint report by themselves won't show you this kind of information.

Glad to hear that helped!

That's a lot to parse through, but I think the important bit is this: 2018-06-13 19:50:17,058 IssueIndexer:thread-2 WARN jschock 1185x192x1 cwe81y 10.10.10.5 /secure/admin/IndexReIndex.jspa [atlassian.jira.index.AccumulatingResultBuilder] java.io.FileNotFoundException: E:\Program Files\Atlassian\Application…

I never meant to imply your version of MySQL was wrong, it probably is perfectly fine for the version of Mantis you have. What I was trying to point out is just that Jira's importer plugin code is possibly not prepared to allow for Jira to connect to this database version, in this version of Jira. I also came across this…

@Marc Jason Mutuc I created a support request for this issue in https://getsupport.atlassian.com/servicedesk/customer/portal/3/SDS-33609 I have requested a support zip to be uploaded there. With that information we should be better able to help here.

This can happen when your browser is not accepting 3rd party cookies. Try to click that link on the page for Troubleshooting Atlassian Account for more steps on this. I would also recommend that you first make sure your browser can login to https://id.atlassian.com You will need to be able to login to this page first. Only…

The credential value of that table is intentionally encrypted, salted, and hashed. I don't know of any way for you to decrypt that password, but I think that is by design. Check out https://community.atlassian.com/t5/Questions/Decode-my-password/qaq-p/47343 both @Nic Brough -Adaptavist- and @VitalyA would tend to agree…

Rather than just focusing on that specific stacktrace, I'd like to see what is in the rest of the $JIRAHOME/log/atlassian-jira.log file at this time and just before. This should help us understand more about this problem and what might be causing this.

I too used the 'Single User' option when I modified my notification scheme for the Issue Updated event. But I still was not able to reproduce this behavior in my own environment.

Hi Sravya, I have not been able to find any documented bug ticket or KB articles in Atlassian that reference that specific error message. In our customer support portal, I did find a very small number of users that reported this problem with that error message. In these, it appears that your data for some reason has that…

There is no built in way to export the filters in Jira, short of a full XML backup. Since it appears you're using the project import, this won't actually be expected to include the filters since these can exist outside the the project scope. This has been asked before though, check out…

You can probably find this information in SQL with a query like this: select cfv.issue, cfv.stringvalue, cf.cfname, P.PKey || '-' || issue.IssueNum as IssueKey from CustomFieldValue cfv join CustomField CF on CF.Id = CFV.CustomField join jiraissue issue on issue.id = cfv.issue join Project P on issue.Project = P.Id where…

I created a ticket for compatibility in this latest version of Jira Server: https://jira.atlassian.com/browse/JPOSERVER-2355

I'm not sure about the Post ID. The site's backend has a few different ways of identifying unique posts and how they relate to a thread. The first number after the /qaq-p/ is the thread ID, where typically a # followed by a number does indicate a specific highlighted comment in that thread.

Sorry this error does not provide a clear source of this problem yet. I'd recommend trying to follow the steps in this KB: Unable to rebuild JIRA application indexes * Stop JIRA * Make a backup of the following directory and all its sub-directories: $JIRA_HOME/caches/indexes * Remove that directory and all its…

Ah, thanks for clarifying. What version of Mantis are you using? Are you aware of what version the MySQL database that Mantis utilizes on the back end? I ask because I searched this topic some more and I came across this issue: https://jira.atlassian.com/browse/JRASERVER-66458 It is a request to update Atlassians own…

@Tinker Fadoua I am afraid that the Brian might have posted the same response twice to this thread. The post you refer to is the same as the other one https://community.atlassian.com/t5/Confluence-questions/Adding-User-Directories-to-both-Jira-and-Confluence/qaq-p/819587#M110727 that now appears just above our comments…

My concern is what happens in this JQL query when your labels have spaces in them? I think that this could explain why you're seeing this specific JQL error. You don't see that kind of error if your query is getting parsed correctly. If I'm correct then I would expect that your Jira site has at least one label that looks…

@Karin van Driel Sorry about that, the site's spam filter incorrectly flagged your messages as spam, I have added them back to the thread, but I will remove one of the duplicates.