Andy Heinzer Atlassian Team

From this information, the logs are telling us that Jira has started, but Jira Service Desk has not. From what I can see, it looks like Service Desk was unable to query specific tables in the Jira database that it needs in order to start up correctly. This is very strange, since if there was a permissions problem with the…

Hi Mark, I hope that helps. If you feel that my reply answered your question, please click the checkmark next to my answer in order to accept it. That will mark this question as solved, and in turn it could help other users that might be searching with the same question in future. Thanks Andy

Yes, I understand what you are trying to do here. This is why I suggested the use of a Quick Filter. A quick filter can be used as a toggle button on a board (and in the new kanplan backlog) that you can click in order to quickly hide issues that do not match that filter's criteria. So first we need to understand exactly…

Hi Mark, I don't think it is possible to do this using the Rank field in Jira Software today. But it might be possible to provide a very similar look, but the way I can see to do this today is not using a direct relationship to the issue/epic's Rank value. Instead in my vision of this, I think there is a way we can use the…

Most boards are using Rank in order to arrange items. If you're boards is using this to sort, then all issues are automatically getting a rank value immediately after they are created. However if you are using a priority field, you could create a quick filter for the board with a JQL value of (priority = low OR priority is…

Usually, when you see this kind of error, the user accounts are different between applications, and your session in Fisheye does not have the same credentials as your session in Jira. Taking a closer look at your 2nd screenshot, it doesn't look like you are logged into Fisheye. We can see the Log in button in the top…

Hi Sandra, Sorry about that. I believe I made a mistake here in recommending scriptrunner for your specific user case. It looks like that specific function is intended to look at issue fields in Jira, however the comments on issues are not technically issue fields, hence I don't think that is going to help us here find…

Confluence isn't exactly my specialty. It might be better to create a new question in the Confluence collection instead. For a start, I would take a look at the startup logs when trying to start Confluence to see if we can better understand what might be causing this startup problem. But I can't see any clear relation to a…

Yes, Frank, I believe that is the default path for the installation directory of Jira in Windows.

You can use the set verb to overwrite existing values: { "update" : { "components" : [{"set" : [{"name" : "Engine"}, {"name" : "Trans/A"}]}] }} That example comes from the 'Setting the components field' in the document: https://developer.atlassian.com/server/jira/platform/jira-rest-api-examples/#editing-an-issue-examples

Hi Karen, When an evaluation license for Jira Core, Jira Software, or Jira Service Desk expires, the functionality of the entire Jira site can stop working. This isn't true of other license types like Commercial, academic, developer, etc. However this is something that is actually expected to happen with evaluation…

Hi Stephen, This is a known limitation within Jira at the moment. I would recommend checking out this suggestion (feature request) https://jira.atlassian.com/browse/JRASERVER-30197 There is another issue connected to that in that connect project, however this only appears to apply to the Connect framework which works for…

If you want to remove your existing configuration, you can simply delete/remove the $JIRAHOME/dbconfig.xml file. This file determines how Jira connects to your database. If Jira starts up without a database defined there, you will get the setup wizard once more. You might also want to take a look at the…

What version of MS SQL is your database? I ask because this newer version of Jira does not support the 2008 version of MS SQL any more. Please see the Supported platforms documentation. For MS SQL databases, this version of Jira has to use a 2012, 2014, or 2016 version. In Jira 7.5 and higher versions, the database driver…

The link Alexey posted can be used here. You just need to click the All Server versions link on that page to get this link: https://www.atlassian.com/software/jira/update In this case, the installation package has both an updated Core and Software version. When updating this way, you can safely update both Core and…

Very interesting. Thanks for sharing your details here, Ron! Glad to hear it is working correctly now. I will update that bug ticket to post your steps, perhaps that will help other users that encounter this problem in the future.

^ that. All Jira server instance of 7 have Jira Core. It's the base. But Jira Software provides Agile features like boards, and addition agile reports. Most sites tend to have Jira Software (which is technically a plugin for Jira). In most cases, you can't upgrade Jira Software without upgrading Jira Core first. I'd…

Given your scenario, it looks like you have Jira Software installed, but if you're not seeing the Boards tab, either your user account is not listed as a licensed Jira Software user in the application access OR The Jira Software plugin has failed to load on startup. If the problem is with the plugin, then the logs of Jira…

No I think Joe means you should use the System restore. The project restore can use the same XML backup zip file, but it can only import a single project at a time. The system restore will completely overwrite your existing database though on your destination Jira instance. So that is something to be aware of. In the case…

Hi borgel, I would recommend checking out our documentation on Importing data from Github - Atlassian Documentation. It explains the steps you can take within Jira in order to import your Github data. I would recommend testing this out in a staging server first before doing it in a production instance, just to test this…

That bug ticket does not indicate that it is specific to Outlook. The way the bug is described indicates that it would have affected any email client. Which is another reason why I would like to know what version of Jira you are using in your environment. The versions currently listed there (6.4, 7.1) are all actually end…

Hi Ron, It sounds like you might be encountering this documented bug https://jira.atlassian.com/browse/JRASERVER-47545 Could you please let me know what version of Jira you are using here? I tried to replicate this problem on the latest version 7.11.0, however in my test instance, my custom issue type icon is appearing…

When you are using the java jar file in the tutorial, your token is being used to help authenticate you against the REST service, but it's using the java algorithm in that jar file in order to make this authorization handshake correctly. I am afraid it is not as straight forward as simply passing the token in the headers…

Hi Nina, What version of Service Desk is this? Does this problem only happen for users in the customer only role? If an Agent uses the customer portal to create a test ticket, can they share this with other users? or does this fail as well? If this fails for those users too, I'd be interested to see if you can Generate a…

Hi Jorge, If I understand what you are looking to do here, you only want to see the issues that had their assignee change during that period. If that is correct, then instead of using: assignee was in ("person1", "person2", "person3") during ("2018-04-12", "2018-07-12") instead I think this should look like this: assignee…

Hi Frank, The first point is correct, however the second point is not. Jira will make use to two different directories: * The Jira installation directory * And the Jira Home directory In this case, the installation directory is where Jira is installed as an application, (and where the startup files are). However your…

Hi Sean, Out of the box when you start Jira, the webserver Jira uses (Tomcat), will bind its use on all network interfaces of that server. However it is possible that your configuration has specific bound to a particular network interface. If this happens, then requests to localhost or 127.0.0.1 won't work unless that's…

If you specifically have only two different strings you want to see in the same search results, perhaps try this instead, (comment ~ "v2017_50_2_BO_UG_7" OR comment ~ "v2017_50_2_BO_UG_7test1") I would expect this to return the 21 expected. I understand if this search is not desirable if you have multiple similar terms to…

Hi Sharon, Are you by chance using Portfolio for Jira? I ask because this is technically a plugin for Jira. As such I fear that it might be that Confluence is unaware of how to correctly access this data that is being represented differently within jira because this is a plugin. I have seen similar issues in the past in…

Could you let us know what specific REST endpoint you are trying to use here? AND What is the specific REST json payload you are using at that endpoint? I ask because with the given error message you are seeing, it tends to indicate that you are either doing an edit/update OR that the create screen in jira doesn't contain…