Andy Heinzer Atlassian Team

Hi Sandra, Jira has a limitation in regards to what it can search. In this case, it is known as whole word searches. However in your case, I think that you can use the fuzzy searches referenced in that document in order to find these issues. If you're using Jira's basic search try to just enter a search of…

You can't create a new project that re-uses a previously used project key in the same Jira instance. So for example, if your project key was originally TEST and you renamed the key to DEMO, you can't then create a new project with the TEST project key. Jira actively won't let you do this. This limitation is explained in…

Natively Jira can't do this kind of date comparison where you want to dynamically compare two different fields of each issue. There are other plugins for Jira that can help here. The one I am aware of that can do this is Scriptrunner, but I'm confident there are also other alternatives that can do this as well.…

If you are a Jira administrator, you can actually see these boards by going to Boards -> View all boards or /secure/ManageRapidViews.jspa On that page, you can search for boards by the board admin name. So that is probably the easiest way to find any boards that this user was an admin of. Even if your account is not…

In this case, I don't believe it's possible to configure Jira in a way that will allow you to exactly what you want here with the current steps you are using. The reason for this is that subtasks are not being used as a means to estimate task time in Agile. Certainly these can be rolled up into the estimation of the parent…

Hi Yurii, From looking at this stacktrace, it appears that you might be running into a known bug. Please see https://jira.atlassian.com/browse/JRASERVER-62486 This bug is known to affect many versions of Jira. It only appears to manifest itself when a user tries to access a jsp page in Jira via the web browser during the…

Hi Mani, Could you please let us know more about this problem? * What version of Jira / Jira Service Desk are you using? * Are you able to view this data as expected in the report itself in Jira? Or is this incorrect in some way? * Could you explain in more detail what exactly isn't working in the export? (ie export…

When you click the release button on the kanban board, it is expected to change any/all versions that exist in that done column from unreleased to released. You can see these in the Project administration settings under Project config -> Versions. This shows you all the releases/versions in this project. So in short, No, I…

You can import attachments via a CSV import. However if you're not using a http/https address that your Cloud site can reach, you have to have those attachments be local to the Jira server, not local to your client machine. I'd recommend the KB Importing attachments into JIRA Cloud applications using CSV files it explains…

Glad to hear that helped. If this resolved your question, please click the checkmark to accept this answer as a solution. This can in turn then help other users that might later have the same question.

Hi Doug, I'm afraid I don't understand how your question might relate to Service Desk or another Atlassian product here. From what I understand so far it sounds like there is a problem here with a dropbox app on windows 10. Perhaps the Dropbox Community might be better able to help out here https://www.dropboxforum.com/

Hi Hao, From the error you are seeing, it would tend to indicate that either the parameters are incorrect or that the json package is incorrect. Please see the KB Get an internal server error message when trying to create a new issue through REST method Granted that KB is about trying to create a new issue in jira, but the…

Jira Cloud does not have single project exports nor does it have single project imports. It is possible to move this data to another cloud instance, however it's much easier to do if you want to duplicate ALL the jira data in that Cloud site, and not just this one project. If that explains your use case here, please see…

Yeah, it will work. The server id is only required to first create the license key. You don't actually have to use that license key on the server with that same serverid.

Hi Anvesh, I believe that the error you are seeing is being caused by your Jira database having a duplicate draft workflow here. Please see the KB The JIRA application statuses page throws a 500 Error It explains a number of steps you can take to help identify the problematic records and then how to remove them. I would…

Hi James, It looks like you have a custom script in one of the field configurations that is not working as expected post upgrade. <div class="description"><script type="text/javascript"> document.jiraform.onsubmit=myFunction; function myFunction() { ^ This isn't native Jira code. So it must have been something added into…

Please don't use the internal H2 database with Jira. It is really only meant for evaluation purposes. It's very prone to data loss, especially when a server is unexpectedly shutdown. Please see the steps in Switching databases to move your Jira data to a database on the supported platforms. Scenarios like this can get…

Hi Daryl, I don't have access to your Cloud instance at this time, so I created another support case for this issue in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-402945 This way one of our Cloud support members can investigate this problem to see if there is a problem with your specific Jira site.

I think there is some confusion over this plugin. The older versions of this plugin were entirely optional within Jira. You can find the old marketplace listing of this plugin in https://marketplace.atlassian.com/apps/25530/jira-drag-and-drop-attachment-plugin/version-history However starting with Jira 7.3 and higher, this…

I was able to partially recreate this problem, but it didn't take me creating 10+ projects to do this. I was able to recreate this behavior in only 5 projects in my setup. I started by giving each of my projects a custom avatar (uploaded image). By the fifth project I noticed this problem. But I then continued to create at…

Jira does have different administrator levels: project administrators, Jira administrators, and Jira System Administrators that can be used to make rights control a bit more granular. However you will find that the external system importer is something that is only accessible to the system administrator (the highest…

Jira is not designed to use MySQL databases that use MyISAM, instead, it is expecting an InnoDB. Given the errors you are seeing, I think this is the cause. Granted I'm not sure which is expected for a Mantis database (MyISAM or InnoDB). Perhaps you can take a clone of your existing mantis database, then change this clone…

@Andrew_Milam I am afraid that it is not possible any longer to revert to the previous UI. I would recommend watching and voting on https://jira.atlassian.com/browse/JRACLOUD-67563 There is no clear timetable for if/when this feature might be implemented in the new Cloud UI, but by watching/voting on that issue it can help…

Hi @Vickey Palzor Lepcha In this case, this user has a starter license. That means that when they go to the URL you linked to, their questions are directed here to Community, since starter licenses only have access to Community, and not to the other support channels (select, priority, or premier). I appreciate your efforts…

The license for Jira Software expired in 2017. If you have a 2018 license, it is not currently applied to this Jira Server instance. You will need to apply an updated license in order to complete this kind of upgrade. Your license entitles you to support and to maintenance, but only up until the expiration date. After that…

Hi Dastin, I'd recommend checking out the KB Anonymous User does not have Access to JIRA Agile Features after Upgrade to JIRA 7. This was a common complaint in regards to Jira 7 changes that were made to the platform. Previous versions of Jira allowed more dashboard/reporting accessibility for anonymous users. In Jira 7,…

What about disabling the login gadget on the dashboard instead? It does not directly address your request to customize the text there, but if you remove it by following the steps in the KB https://confluence.atlassian.com/jirakb/howto-hide-the-login-gadget-from-the-system-dashboard-in-jira-5-1-305037906.html In my Jira 7…

In order for cards in that board to show an epic link, the epic issue itself has to be included in the board's filter. In turn there is not a way to only selectively choose which issue types are counted against the work in progress. What you could try would be to edit the Kanban Board's subfilter to hide Epics from…

Are you using Jira Cloud or Jira Server? Editing descriptions in the steps you provided works in both for me, but they appear to be doing it a little bit differently. In Jira Server, the description editor has 2 modes: Visual and text. When using visual mode, it does this change visibly right away. But when using text…

Afraid not. The external system import is restricted to Jira Administrators.