Andy Heinzer Atlassian Team

I don't believe this is truly a bug. The Issue Category is really something geared specifically towards Jira Software. In Jira Software, Categories help you identify where issues are in their lifecycle... Taken from Defining a new status. This is important for the use of Agile Boards. Basically it helps users to understand…

Thanks for pointing out an alternative approach here. Glad to hear it sounds to be working better now.

Jira does not yet have support for Java 10. Please see the Supported Platforms documentation. You will see that currently, Jira only supports the Oracle JRE/JDK of the 1.8.x versions (aka Java 8). If you have set your $JAVA_HOME variable to this other installation path with a Java 10 jre, Jira might not behave as expected.…

I would try to follow the steps in Diagnosing Mail and Mail Handlers Issues It is possible that the existing Jira logs might tell us more about what is actually happening. And if not, then it is also possible that you could enable the debug logging on incoming mail to try to recreate the problem and then see if the logs…

Could you tell us more about this specific custom field? I suspect that the custom field in question has a different context for each project. If this field was a global custom field, OR had the exact same context in both projects, then I don't think this would happen. However since Jira allows you to create different…

To the best of my knowledge Jira does not have a native way to manage this specific aspect right now. I am not sure this will apply to all Jira Server installations, however you might want to take a look at Traffic distribution with Atlassian Data Center This guide is geared towards data center deployments which can have…

Thanks for letting us know where the problem was. The Supported Platforms for Jira do not yet list MySQL 8 as a supported database for Jira. So that is likely the source of the problem here. Glad to hear that this is working now :)

Hi Dante, I don't have an expectation that this would always work. The Confluence Page Gadget does have limitations in regards to having other macros work inside of it. These are listed in the documentation of Confluence Page Gadget. Why exactly are you attempting to nest a Jira macro inside a confluence gadget, inside…

Interesting idea. I have not seen this specific kind of request before. I was thinking that perhaps it might be possible to create a javascript that you can put into a field description or the announcement banner that might be able to calculate the difference and change the field value when a user changes this other field.…

I am not sure I understand. The process of restoring a complete XML backup (or cloning the entire Jira database) won't actually change the Server ID for that installation. The ServerID value is stored in the Jira database. So if you're migrating data via the system restore XML or via cloning the entire database, this value…

Hi Simon, From looking at the logs, it looks like Bamboo has actually started. However since this appears to be an initial installation, I would actually expect you to have to go to the website to complete the setup. It appears to be bound to port 8085, so if you can use a web browser on that machine, you should be able to…

So the use of the '-' character is acting as a negative here actually. Much like you can search google for terms that you want to exclude from your search results when using this minus sign. In this case when you are using a search of '-S2' it would only be expected to exclude summaries that have the word 'S2'. Your CS1-S2…

Yeah, that is something I was afraid of. We don't recommend using the H2 database that comes with Jira. It really is only used for evaluations, and it's known to be easily corrupted. What I would recommend here would to * Find the supported platforms version document that corresponds to your version of Jira. Here is the…

It depends on the Jira issue key found in the title/comment of the pull request. Jira will only transition issues that match the issue key in the pull request. It is possible though that if the pull request mentions more than one Jira issue key that this could in turn transition multiple issues. The behavior is explained a…

Since moving issues from a backlog into any other status on a board can change their status, I think this is one example where using a quick filter could be helpful. You likely don't want to use the statement status=backlog as your filter for the board, because moving those issues will cause them to disappear from the…

@Kate (izi) thanks for contributing to Community. However please review our Atlassian Community guidelines for Marketplace vendors and Solution Partners. A number of your posts have recently been removed because they are not following these guidelines. Thanks, Andy

Hi Manuel, If you are using Bitbucket server, I would recommend following this guide in order to recover admin access to this application: https://confluence.atlassian.com/bitbucketserver/lockout-recovery-process-776640158.html However if you are using Bitbucket Cloud, you won't be able to follow that specific guide.…

I would be interested to see what the specific error was during the restore. You can find this in the $JIRAHOME/log/atlassian-jira.log file. It is possible that the restore only partially completed, and in turn if it did not import your user account/permissions, it is possible that your system could be stuck in this state…

Glad to help out. Thanks for letting us know this was useful. 

To the best of my knowledge it is not possible to do this with Jira today. There is an existing feature request for this in https://jira.atlassian.com/browse/JRASERVER-7108 that has been open for a long time. However from reading through the other customer comments on this issue, it appears that other vendors have created…

Hi Rob, Raynard is correct, what you are describing is specifically for comment visibility. If you want to restrict the entire issue itself, you will want to Configure issue-level security. This document describes the steps needed for you to be able to hide specific issues from sets of users entirely. I hope this helps.…

It's not quite so simple to export this SLA data today. While you can display this data in the issue navigator of Jira, as you have noticed, when you export this the SLA data is not being included. There is an existing feature request for this in https://jira.atlassian.com/browse/JRASERVER-62457 I am speculating that the…

If you are using Jira Data Center, there is a bundled plugin that you could use to do this natively within Jira. More details in SAML single sign-on for Atlassian Data Center applications However this plugin is not included to Jira Server (non-data center) installations. In which case, if you want to configure Jira to use…

Yes, you are correct. This search field does not have much in the way of documentation about it. There is actually very little that you can configure here. Inside the customer portal, you can search for your own requests, or those shared with you. You are correct that this search is limited to the issuekey (reference) and…

Yes, I believe this is a version specific bug in Service Desk. However if you are seeing incorrectly encoded characters in the content from a linked confluence space, then it is also possible that your applications might not be utilizing the expected character encodings in Java. Please see the KB in JIRA Application…

I can't seem to replicate this behavior in my own environment. Could you let me know what version of Jira Software you are using, and any plugins you might have installed? In addition to that information, I am curious to learn if perhaps you have any additional scripts being loaded on the page that might cause this kind of…

You are correct that Greenhopper became Jira Agile. However even the name "Jira Agile" has been rebranded to Jira Software starting with Jira 7 versions. You can still see code packages in the stack traces today that refer to greenhopper code because even today Jira Software is built upon that code. Main info page for Jira…

302 is an indication of redirection. Users have posted similar questions in the past such as * https://community.atlassian.com/t5/Answers-Developer-Questions/jira-rest-api-download-attachement/qaq-p/491571 * https://community.atlassian.com/t5/Answers-Developer-Questions/JIRA-REST-API-returns-302/qaq-p/527817 *…

It depends on your SMTP mail server here. Some SMTP servers require you to login to them before they will send you messages. In cases like those, you will need to provide a username and a password so that Jira can send mail at all. However it is possible that your SMTP mail server does not require a login. It sounds like…

It looks like your proxy might be getting in the way of you seeing these results. I can see in the file you supplied this info: "response": { "status": 444, "statusText": "No Reason Phrase", "httpVersion": "HTTP/2.0", "headers": [ { "name": "server", "value": "nginx" }, To help isolate this problem, I would recommend…