Andy Heinzer Atlassian Team

@Tomislav Tobijas I agree, thanks for calling that part out. It appears that in this case, the site's trial license for JSM appears to have expired during that nightly maintenance window. As a result that screen was stuck in a state that shouldn't happen. I created a bug ticket for this behavior over in…

Hi @parmisprv I flagged this repo to my team, but they reviewed this and did not find it to be malicious in nature. Could you share any more information about how or why this content might be in violation of our terms of service? Perhaps with some more info our team can review this once more. Andy

@Ashok R I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3258725 It appears that the Jira subscription had expired and in turn was deactivated. Might want to work with your site-admin/billing contact to confirm that the site payment settings are correct.…

Hi @safder_raza I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1067227 I can see there are two accounts that are still admins, but perhaps our team can better assist you in that support case. Andy

Hi @Furkan I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-346004

Hi @DPK I reached out to my team about this issue. They have updated and responded to that case. Andy

Hi @My Close I believe the site has been reactivated within https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3248043 If you are still having problems to access the site or post a payment, please reply within that CA ticket for additional assistance. Thanks Andy

Hi @Bill Ward I understand that you renamed your cloud site and now you want to delete that old site name from redirecting to your current site name. I did some research on the topic and found out more about what is involved in a change like this from our side. Since free only plans cannot create the support ticket for…

Hi @Marcos Bianchi I created a support case on your behalf over in https://support.atlassian.com/requests/JST-1063579 I recommend following up there so that our JSM support team can better assist here. Andy

Hi @Alexandra Roganova I found there was a suppression on our side that was keeping notifications and other Cloud emails from being sent to your address. I have cleared that suppression from our side. Try to resend the verification now, it should come through. Andy

Hi @Rudi Strydom I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3241867 Andy

Hi @gonzalo_lasarte That site appears to have been deleted back in August. From reviewing the site, it appears that the billing contact and site-admin where sent multiple email notifications warning them before this happened. With Atlassian Cloud sites that only have free plan products, there is an inactivity limit as…

Hi @Laura Gomez I reached out to my Rovo team about this topic, but so far they have not been able to reproduce the reported behavior. If you are still seeing this problem, could you please create a support case for Rovo This way our Rovo team can investigate this further to help out. Thanks Andy

There are no options to configure at the moment. If you wish to remove it, you will need to create a support case requesting to remove the stand-up experiment from your site, https://support.atlassian.com/contact

Hi @Randy O'Neal I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-341377 with the request to opt-out your site from this experiment. Andy

Hi @Mahanth Prudhvi P This feature is part of an experiment. That experiment is seeking to try understand if this can drive collaboration amongst teams. Unfortunately, there is no public documentation on this feature yet. If this experiment is seen as successful, it's possible this could be rolled out as a new feature…

Hi @Christian Maak There is a documented limit on the number of emails free plan products can send in a day (100). However a single request in Jira Service Management could be responsible for sending out multiple email messages to various end users (depending on configuration). A single transition of an issue can be…

Hi @Brian Chen This appears to be a feature of a marketplace app, however when I looked at your site, I can see you have a subscription for this app, but the app doesn't appear to be installed to your Cloud site right now. I have created a support ticket on your behalf in…

Hi @Katja Hannikainen I am not seeing any services suspended under your account. However your account is not a site-admin, nor billing/technical contact on any account either. If you need to adjust something with the billing or invoice from Atlassian, I recommend reaching out via…

Hi @mrozik21 I found your account was being suppressed. I have cleared this from our side for your account and others on your domain. I hope this helps. Andy

Hi @Erich Roethlisberger I'd recommend reaching out to your mail admin if you are still not seeing these. From what I can see, there haven't been any responses from your mail server to indicate the delivery of these messages has failed recently. In fact, we can see from Atlassian support side that mail is being delivered…

Hi @Dika Tiomara It looks like that site was recently suspended due to a payment issue. Looking at the site now, it seems like it has been reactivated though, since your last post here. I expect the site should be up and available now. Please let me know if you still cannot reach it. Andy

Hi @Sema YILDIRIM It appears that this site was deactivated months ago for inactivity. This inactivity limitation is explained in What is the Free Jira Cloud plan? From what I can see, the site has been deleted and we do not have the ability to restore the data that was there. You could recreate a site by that name if you…

Hi @Jonas Pammer I created a support ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1058836 Someone from our JSM support team should be better able to assist here. Andy

Hi @Erich Roethlisberger The logs on our side don't show any bounced messages to your mail address in the past week. From what we can see all are being delivered. You might want to reach out to your mail admin for help, or check your spam folder to see if perhaps these are being routed out of your inbox unintentionally.…

Hi @YuriiFD I understand you have some users that can see the Jira issues, but not the Kanban board. Those boards are a feature of Jira Software (recently rebranded to just Jira). I can see you have Jira on that site, but you also have another product 'Jira Product Discovery' (JPD), it might be that some users are only…

Hi Martin, It looks like you have an existing support case on that topic, and support has replied recently. I recommend following up in that support case as that team has more resources to help in this case. Andy

Hi @Dimitrios Laskaratos I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1056964 I expect that our support team will need to verify some details about the account in order to attempt to make a change like this. Andy

Hi @HILLARY WONG JIN It looks like you are a member of a recently suspended site due to missing billing details. However it seems you are not the site-admin or billing contact. I'd recommend having the site-admin create a support case over in…

Hi @saluja20 It looks like you already created a support case for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-333942 I suggest following up there for further updates related to this. Thanks Andy