Andy Heinzer Atlassian Team

Hi @Maxime Chapelet I took a look at your account, but I don't see any messages that indicate any failed delivery from our side. It's possible that your mail server might have been automatically quarantining some messages from us. You might want to check your spam folder, and if it's not in there, reach out to your mail…

Hi @Mark Murawski Sorry to hear this isn't resolved yet, I understand there is a disconnect here. I have re-opened this case and reached out to the CA team to help here. Andy

Hi @Szabolcs Dosa I understand that you have switched to a Free plan for Jira and since that time there are projects that have customized permissions you want to change. You can't change project permissions in free plans. The only way to do this would be upgrade or start a trial of a standard/premium product plan. This is…

Hi @Ethan Tai I understand you want to delete an issue in Jira. I noticed that your site appears to be using a free plan. Those plans don't allow you to customize project permissions. It's also quite likely that by default some permissions schemes don't have a set role/group of users that can delete issues. Which means…

Hi @R Sorry that this first case did not provide the expected answer, I re-opened that case and reached out to the team that handles this. It appears that this was instead resolved in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3191262

Hi @Mark Murawski From looking at the details about your site, it looks like your site has a subscription to that JMCF app already, but it doesn't look like that app is installed to your site right now. I created a support case on your behalf for this over in https://support.atlassian.com/requests/JST-1053193/ Andy

Hi @Kfiatek430 I can see that you have deactivated your cloud site kfiatek.atlassian.net However this site has not yet been deleted. You will have to either change the billing contact for that account to a different account (this could be done in https://my.atlassan.com), OR wait for that site to be deleted. That time…

Hi @GM I found there was a suppression on that admin's account. I have cleared that from our side. I also noticed that it seems your cloud site has been recently deactivated. I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3195473 in order to reactivate this.…

Hi @Kollgaard, Nicholas We require a support case in order to remove a profile from the community site. You can file this over in https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/?inquiry_category=your_account While you can request to remove your own profile from the site…

Hi @ogec.informatique I understand you are looking for the admin of that site. While I can't share that info here, I created a ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3193521 where someone from our Customer Advocates team should be able to help you with that.…

Hi @Wouter Sligter This takes time to complete. Before you can delete an organization, you first have to have deleted all the products under that org. There are steps to do this over in Cancel a subscription. This process can take several days to complete. From that page: If you cancel your product subscription, we won’t…

Hi @t462926 I was not able to recreate the problem you reported here. I also was not able to locate any existing known bugs that might explain this. So I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/59/CES-53750 and I included one of your site-admins in case our…

Hi @Nuttapong Ngamjinaporn Could you let me know either the email address or Atlassian Account Id of the user in question? With that information we should be able to take a closer look at what happened to that specific invite. If you do not wish to share that info here, I'd recommend creating a support case over in…

Hi, We had a pair of statuspage updates around this in * https://jira-software.status.atlassian.com/incidents/fqxl6l9d1lrd * https://jira-software.status.atlassian.com/incidents/9kvjw6snfqrw Both of these are in relation to either Brave browser or ad-blocking extensions in browser changing to block necessary elements by…

Hi @Steve Gosine I understand you are looking for more information about the status values within Assets Discovery. We have a page over in Structure of imported data that documents what each status will mean for the various different types of objects. For example "Host" objects can have values of * Found and discovered…

Hi @Serhii Could you let me know more details about your account? Where you contacted with a ticket number about this account suspension? Perhaps a CA- prefixed ticket number? If you could please share with me that ticket number it would help to investigate from this side. Right now I cannot locate any account related to…

Hi @South Bay Mobile Repairs Sorry to hear about this problem. I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1050114 There was a recent change that is explained further in…

Just to close the loop here, I cleared the suppression for this account yesterday per https://community.atlassian.com/t5/Jira-Work-Management-Questions/Not-receiving-email-for-password-reset/qaq-p/2790432

Hi @Martin Kaul We have recently updated the documentation in IP addresses and domains for Atlassian cloud products to include this domain. This is in fact a domain that Atlassian uses.

Hi @MalekBelkahla I found there was a suppression on that account. I have removed this from our side. Can you please ask the user to try to perform the password reset once more now? They should be able to receive the email notification with next steps at this point. Andy

That screenshot does make it seems like your account is an org admin, however from the tools on my side, I don't see your account being an org/site admin of any cloud site. Perhaps this is a problem on our side. I have created a support case on your behalf over in…

Hi @Anurag_Sharma Q1. What will happen to the existing PIRs we have created so far in our Incident Management related JSM Project on our site? The issue types are not removed from the site. The issue data remains. However the functionality of those PIRs would be lost. You can still view those issue type in the "All queues"…

Hi @Fran Barlow Issues are classified as PIRs via the work category functionality in JSM projects. When PIRs are removed from Free and Standard plans, the PIR category will be disabled on any request types that it is applied to. These request types will move into the unassigned category. Issues that have these request…

Hi @Anna Nguyen If I understand correctly, you are trying to verify a domain within our Atlassian Cloud services. However from what I can see of our cloud sites, you don't appear to be a site-admin or org-admin currently for any Cloud sites. I would recommend reaching out to your site-admin, and ask them to create a…

Hi @Or Assayag Sorry to hear about this problem. From your screenshot I can see this is Confluence, not Jira. I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1048345 and I have also invited one of your site-admins in case our support team requests…

Thanks for the report, these sites have been taken down.

Hi @Harshit Garg I am not sure I fully understand what you are looking for. It sounds like when users are creating issues, you want Jira to suggest a pre-defined set of issues based on other issues currently in that Jira site/project. Is that about right? I suspect that Jira cannot be made to do what you are seeking the…

Hi @[deleted] I took a closer look at that site, it appears that Jira has been deactivated on that site. You will need to reach out to your site-admin. That site admin would need to the reactivate Jira on that site. If they cannot do this directly, then that site-admin would need to go to…

Hi @David Evans I see you marked this as solved, and you seem to indicate this is fixed. However when I'm looking at your account, I still only see a single Cloud site on free plans only. Is this resolved for you? If not, could you please let me know the URL of the Atlassian Cloud site here? I can create a support ticket…

I posted an answer to this over on the other thread https://community.atlassian.com/t5/Jira-Service-Management/Re-Upgrade-strategy/qaq-p/2819523/comment-id/182152#M182152